Customer Ratings & Reviews
- SKU:
- 5246401
Customer reviews
Rating 4.4 out of 5 stars with 29343 reviews
(29,343 customer reviews)Rating by feature
- Service4.4
Rating 4.4 out of 5 stars
- Professionalism4.4
Rating 4.4 out of 5 stars
- Expertise4.4
Rating 4.4 out of 5 stars
Customers are saying
Customers recognize the Washer Install service for its overall performance, installation speed, capacity, and acceptable noise level. However, some customers have reported issues with leveling and balance of the machine after installation. Other less frequent issues include problems with hose connections, occasional damage during installation, and missing connectivity hoses. Overall, the majority of customers seem satisfied with the Washer Install service.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Installation
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I installed myself after the taking out of the old unit I felt that they did not have the experience to perform the installation or bringing in to the house.
No, I would not recommend this to a friendRated 1 out of 5 stars
Flooded floor
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The installer did not put the drain pipe on properly and flooded the floor in my basement. Got my carpet soaked!
No, I would not recommend this to a friendRated 1 out of 5 stars
Didn’t attempt to install
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installation was never completed the delivery guys did not even attempt to install it they said that the pipes looked rusty.
No, I would not recommend this to a friendRated 1 out of 5 stars
Do not recommend
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Will not recommend Best Buy team for install. Guys refuse to install even thought I pay for delivery and install
No, I would not recommend this to a friendRated 1 out of 5 stars
Washer installation not complete
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No one ever showed up for my installation. I did not receive any updates and when I called Best Buy they could not help me.
I would recommend this to a friendRated 1 out of 5 stars
Terrible installation
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They didn’t connect it properly and caused a leak to flood my entire laundry room.
No, I would not recommend this to a friendRated 1 out of 5 stars
Damaged my plumbing.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did $600 damage to my plumbing that they should not have busted and try to fix with Duck Tape..
No, I would not recommend this to a friendRated 1 out of 5 stars
Washer delivery.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The delivery drivers were extremely unprofessional. Had to order a replacement washer. This does not reflect on the product.
No, I would not recommend this to a friendRated 1 out of 5 stars
Incorrect hook up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My installer hooked the hot water to the cold. I found this out the hard way (or easy way depending how you look at it) by washing my 11 months old clothing and having most no longer fitting.
No, I would not recommend this to a friendRated 1 out of 5 stars
Extremely Unprofessional
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The installers were rude and did not correctly install the hoses for the water supply and they did not balance the washer. I had to pay someone else to finish the job correctly.
No, I would not recommend this to a friendRated 1 out of 5 stars
In a hurry to do nothing
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never installed it. Terrible delivery men just dropped it off and hurried put the house saying they had other jobs to do.
No, I would not recommend this to a friendRated 1 out of 5 stars
Didn't install correctly - water everywhere
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Our washer wasn't installed properly which caused a large water leak that went into our subfloor and down into the basement.
No, I would not recommend this to a friendRated 1 out of 5 stars
Never Again
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The installation people were very rude and even though I paid for installation for the washer they just wanted to leave it in the hallway.
No, I would not recommend this to a friendRated 1 out of 5 stars
Shameful installers crooks
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.See my review on Dryer.. Installers caused me to spend additional 800 in unnecessary work.. shamefuly
No, I would not recommend this to a friendRated 1 out of 5 stars
Could not install.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They were not able to install the machine. They came out twice. Had to hire someome else to install.
No, I would not recommend this to a friendRated 1 out of 5 stars
Customer service needs improvement
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I didn't request an installation, but the representative that set up the appt was so into himself, that chose to ignore my request
No, I would not recommend this to a friendRated 1 out of 5 stars
Annette Eaddy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They didn't install it ...some kinda of housing Authority rules ...
No, I would not recommend this to a friendRated 1 out of 5 stars
Washer install in Memphis
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They were lazy and terrible. Refused to stack units and failed to hook up hoses properly which resulted in flooding of laundry room
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor worst dump installation team
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst, not professional team, put the washer drain in wrong vent. Damaged my new home and not responding for my compensations or next steps
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. We expect our Agents to offer exceptional service and communication. We do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Installation Fine
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Washer installation was fine. Very disappointed with washer. Everything comes out with accordion pleats. Very upsetting.
No, I would not recommend this to a friend