Customer Ratings & Reviews
- SKU:
- 5246401
Customer reviews
Rating 4.4 out of 5 stars with 29343 reviews
(29,343 customer reviews)Rating by feature
- Service4.4
Rating 4.4 out of 5 stars
- Professionalism4.4
Rating 4.4 out of 5 stars
- Expertise4.4
Rating 4.4 out of 5 stars
Customers are saying
Customers recognize the Washer Install service for its overall performance, installation speed, capacity, and acceptable noise level. However, some customers have reported issues with leveling and balance of the machine after installation. Other less frequent issues include problems with hose connections, occasional damage during installation, and missing connectivity hoses. Overall, the majority of customers seem satisfied with the Washer Install service.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Not set up.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not applicable. They did not set it up. Someone else did. I need my refund back.
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad Install
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installers did not install the unit properly. Shaking a lot on high speed.
No, I would not recommend this to a friendRated 1 out of 5 stars
left a muddy mess
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I guess there was water inside of the old washer that spilled out when it was moved. The installer made no attempt to clean it up or make me aware of the mess he was leaving.
No, I would not recommend this to a friendRated 1 out of 5 stars
Washer install
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.New Washer was damaged could not be installed. tech didn’t not hook up the hold washer correctly causing a leak
No, I would not recommend this to a friendRated 1 out of 5 stars
Service not rendered
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t pay for service when purchasing. They charge you for service yet they don’t provide service charge for.
No, I would not recommend this to a friendRated 1 out of 5 stars
Worst customer service
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible customer service. Left appliances without testing them and they are not working.
No, I would not recommend this to a friendRated 1 out of 5 stars
Had to reinstall
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The cold water spigot started leaking after Best Buy installed the washer. I had to reinstall this portion.
No, I would not recommend this to a friendRated 1 out of 5 stars
Delivery
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They were late showing up for my window time. Called to say they were going to be late after window time
No, I would not recommend this to a friendRated 1 out of 5 stars
My order never come how does it show deliver?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ordered the washing machine but it never come to delivery how can it show the work is done? I don’t understand. Where is my order?
No, I would not recommend this to a friendRated 1 out of 5 stars
worst people came to deliver the machine.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The worst most horrible nightmare people delivered my machine. They would not wear shoe covers and tracked in dirt with their socks. I had to wash my rugs and floors.
No, I would not recommend this to a friendRated 1 out of 5 stars
Samsung W&D
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the product. The custmoer service is HORRENDOUS. Over 7 hours on the phone & 6 canceled appointments.
I would recommend this to a friendRated 1 out of 5 stars
Poor
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You guys screwed up my delivery address and took a whole extra week to get to the correct
No, I would not recommend this to a friendRated 1 out of 5 stars
Setup issues
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The 3rd party service is difficult to work with and Best Buy doesn't take ownership
No, I would not recommend this to a friendRated 1 out of 5 stars
Not very knowledgeable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They couldn’t hook up my washing machine because they said the hook up was old and needed to be updated. I ended up having to hire someone for $50 to do it.
No, I would not recommend this to a friendRated 1 out of 5 stars
Confused
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never happened. Not sure why and very difficult issues with account and store.
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad experience!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Won’t recommend getting any services Job done from BestBuy, terrible experiences
No, I would not recommend this to a friendRated 1 out of 5 stars
Lazy tech
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tech was too lazy and didn’t want to even bother to install the washer
No, I would not recommend this to a friendRated 1 out of 5 stars
Got stiffed
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installers and delivery never showed. We had to go pick up the washer and dryer and install it ourselves
No, I would not recommend this to a friendRated 1 out of 5 stars
Delivery crew didnt want to install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery crew didn't want to install washer and dryer. They were set on the idea that it would not for on the laundry room. As we had done extensive research on the items.
No, I would not recommend this to a friendRated 1 out of 5 stars
4 weeks later still not installed properly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very unhappy with the installation still not complete waiting for a replacement pedestal that was damaged by the installer. Poor follow up by Best Buy
No, I would not recommend this to a friend