Customer Ratings & Reviews
- SKU:
- 5246401
Customer reviews
Rating 4.4 out of 5 stars with 29343 reviews
(29,343 customer reviews)Rating by feature
- Service4.4
Rating 4.4 out of 5 stars
- Professionalism4.4
Rating 4.4 out of 5 stars
- Expertise4.4
Rating 4.4 out of 5 stars
Customers are saying
Customers recognize the Washer Install service for its overall performance, installation speed, capacity, and acceptable noise level. However, some customers have reported issues with leveling and balance of the machine after installation. Other less frequent issues include problems with hose connections, occasional damage during installation, and missing connectivity hoses. Overall, the majority of customers seem satisfied with the Washer Install service.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Washer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They marked up the floor and gave so much attitude it was ridiculous
No, I would not recommend this to a friendRated 1 out of 5 stars
If I can do zero star
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They did such a bad job, I still did not get this machine installed
No, I would not recommend this to a friendRated 1 out of 5 stars
Ease of use
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When squad came in my house and just threw everything together. I had to re-do everything they did. Only good thing they did was deliver it.
No, I would not recommend this to a friendRated 1 out of 5 stars
Terrible customer service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No manuals included. Numerous (10) phone calls and emails(6) have resulted in no one providing the msnual
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Bad Service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible Service. I would not recommend Best Buy for this service.
No, I would not recommend this to a friendRated 1 out of 5 stars
No go
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.All of my appliances were already removed from my condo by my contractor. No installations were done on any of my new appliances.
No, I would not recommend this to a friendRated 1 out of 5 stars
Waste of time and money!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The washing machine flooded as soon as the installers left!
No, I would not recommend this to a friendRated 1 out of 5 stars
Worst service
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They never showed up on the delivery day so I returned the washer and dryer! I bought it at Lowe’s instead.
No, I would not recommend this to a friendRated 1 out of 5 stars
Delivery services paid but nothing done
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t even attempt to install he said a plumber has to do it?????
No, I would not recommend this to a friendRated 1 out of 5 stars
Did not set up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never set it up just moved it in and didn't do anything else
No, I would not recommend this to a friendRated 1 out of 5 stars
choose another
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Cannot say ANYTHING nice.... terrible deliveries... STILL don't have machine....
No, I would not recommend this to a friendRated 1 out of 5 stars
water all over my basement
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.NO ONE CALLED ME BACK OR HELPED US! WE HAVE BEEN CALLING AND ASKING FOR HELP TO COME BACK OUT AND INSTALL OUR WASHER CORRECTLY AND NO ONE HAS!
No, I would not recommend this to a friendRated 1 out of 5 stars
Product was left in my living room
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Product was left in my living room and never installed, after I paid for installstion. I will never buy another appliance from Best Buy
No, I would not recommend this to a friendRated 1 out of 5 stars
S M H
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No one ever came to install my unit. My washer is still not working appropriately. Disappointed.
No, I would not recommend this to a friendRated 1 out of 5 stars
Don't waste your money on this service.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The men couldn't install the washer. Found some lame excuse. I had to call a plumber. I'm not happy.
No, I would not recommend this to a friendRated 1 out of 5 stars
Very Poor service, sorry I purchased
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very Poor service/installation damaged product by the installer, I will never do business with Best Buy again, very poor customer service
No, I would not recommend this to a friendRated 1 out of 5 stars
Installation
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nothing done yet.Machinr gives an error code . Not solved,. It is not working
No, I would not recommend this to a friendRated 1 out of 5 stars
Reliever damaged products and did not exchange
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Washer and dryer were delivered dented and they never replaced it
No, I would not recommend this to a friendRated 1 out of 5 stars
Appliance Install
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They installed the wrong ones at first. It was a waste of money buying the new hoses because they didn't use them.
No, I would not recommend this to a friendRated 1 out of 5 stars
bad delivery
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.super bad delivery experience! the machine installation wasn't completed. we had to complete ourselves.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for uploading your review. We expect our Agents to offer exceptional service and communication. I do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We hope that you will give us a chance to make it right and reach out to us at (800) GEEK-SQUAD or (800) 433-5778.