Customer Ratings & Reviews
- SKU:
- 5246401
Customer reviews
Rating 4.4 out of 5 stars with 29343 reviews
(29,343 customer reviews)Rating by feature
- Service4.4
Rating 4.4 out of 5 stars
- Professionalism4.4
Rating 4.4 out of 5 stars
- Expertise4.4
Rating 4.4 out of 5 stars
Customers are saying
Customers recognize the Washer Install service for its overall performance, installation speed, capacity, and acceptable noise level. However, some customers have reported issues with leveling and balance of the machine after installation. Other less frequent issues include problems with hose connections, occasional damage during installation, and missing connectivity hoses. Overall, the majority of customers seem satisfied with the Washer Install service.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
HORRIBLE
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely horrible 6 weeks and still no washer or answers!!
No, I would not recommend this to a friendRated 1 out of 5 stars
Guy Did Not Install
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The guy dropped off the washing machine and left. He didn't install.
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Paid for installation. Technician connected the water hoses (cold and hot water) backwards.
No, I would not recommend this to a friendRated 1 out of 5 stars
Would not recommend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They stole my past washer and dryer and it still hasn’t been resolved
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really bad service never get help from them I need manager to call me ASAP
No, I would not recommend this to a friendRated 1 out of 5 stars
Matching washer/dryer don't match
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Height and distance from the wall vary significantly! Very dissatisfied with the installation.
No, I would not recommend this to a friendRated 1 out of 5 stars
NAYNA PATEL
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don't like Best Buy or their people of the installers
No, I would not recommend this to a friendRated 1 out of 5 stars
Not happy
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Guys did bad job delivering used product. They also scratched it
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. We expect our Agents to offer exceptional service and communication. We do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Joke!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not spend your money to get these installed. Super easy to do and my "installers" did it wrong
No, I would not recommend this to a friendRated 1 out of 5 stars
home owner
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.they dropped it off and left. We paid for installation services
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for uploading your review. We expect our Agents to offer exceptional service and communication. I do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We hope that you will give us a chance to make it right and reach out to us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Service sucks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Installers suck and best buy says they don't have anything to do with them. They just send them out
No, I would not recommend this to a friendRated 1 out of 5 stars
Very unprofessional
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Installed was lousy. Poor installation. Machine is extremely loud.
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor installation
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Guys were rude and could not set up appp. It took 3 trips
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor installation
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They never do mount and balance for the installation
No, I would not recommend this to a friendRated 1 out of 5 stars
Forgot to bring drain hose.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had to contact sales 3 different times to schedule a work man to install the drain hose.
No, I would not recommend this to a friendRated 1 out of 5 stars
Had issues with first washer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The first washer that was delivered to my house didn't worker. It leaked. It need to be replaced.
I would recommend this to a friendRated 1 out of 5 stars
My horrible experience
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never was installed just left the washer and a bunch of excuses
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for uploading your review. We expect our Agents to offer exceptional service and communication. I do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We hope that you will give us a chance to make it right and reach out to us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Installers damaged my home
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery company broke the rail on my steps and refused to repair it.
No, I would not recommend this to a friendRated 1 out of 5 stars
Would have given zero stars if possible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy's installers, as well as their supervisors, are the worst I've ever encountered.
No, I would not recommend this to a friendRated 1 out of 5 stars
REFUSED TO UNSCREW THE OLD WASHER HOSES
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.THE FIRST DELIVERY MEN DID NOT WANT TO UNSCREW THE OLD HOSES. I THOUGHT DELIVERY INCLUDED THAT
No, I would not recommend this to a friend