Customer Ratings & Reviews

We got free installation and paid $14.99 for the haul away. Everything worked out fine.

On June 14 we had our new washer & dryer delivered to our house. Derick, the delivery man, was friendly but insisted that he could not shut off the water to be able to disconnect the hoses from the old washer. I believe him that the faucet was not working and had them leave the new appliances, rescheduled the installation, and call the plumber to have it look at. My husband returned home and easily shut off the faucet (as did I and a friend). The new install appointment (which I had to call repeatedly for) was scheduled for 6/19 between 12-8pm. I received an email that day stating that Nicolas, the installer, would arrive between 3-7pm. So, on Saturday I sat around and wait until 7:30 when I had to call for an update. The representative said that Nicolas would arrive at 9:45pm!!! I said there was no way I was going to wait up in hope that he would arrive late at night. The representative said he understand and would have someone call me to discuss compensation and scheduling a repeat appointment. No one from Best Buy so on Monday morning I called and was told the earliest appointment was 6/29!! I have the machine blocking my laundry room and no washer and dryer after trusting Best Buy to efficiently and effectively install both. I told the representative that this installation should be expedited but he said that there was nothing he could do. Absolutely terrible service - from long wait time on the phone to inept installers. I will not buy from "Best" Buy again.

Delivery personnel unprofessional and not reliable stated they would return and never did. Not knowledgeable in installation! Do not recommend.

ok, for the price. Not able run an extra rinse cycle.

I'm not loving it. It takes much longer to wash the clothes, and the agitator doesn't move enough so the clothes aren't getting clean enough.

GE washing machine was a disaster. I had it a week and the shocks went out. Plus it was extremely noisy.

They did not show up for the installation made super upset

They did not install blah blah blah blah blah blah

Wonderful Machine Installation item was take with good care!

After the washing machine was installed, it was a constant drip in my laundry tub. It was not attached properly to the hose to the washer.

Ordered a new gas range with installation. After fighting for a month to get them to deliver when we were home we finally got a weekend delivery date. 2 guys show up with a box truck who were obviously not Geek Squad. The one guy asked me how to shut off the gas, as if he didn't know how to turn a valve on the side of the gas pipe the hose attached to. I tried to point it out to him, but there was an obvious language barrier. They then put my appliance back on the truck and drove away without even leaving it behind, and it had already been paid for. Had to cancel order, still waiting on refund. Will never ever buy anything from this company ever again.

they did not install company says they don't install so I had someone else to do it

Incorrect install of washing machine dainage hose by Best buy representative caused property damage from flooding. Have paid almost $1500 so far for dry-out, mold remediation, repairing the part of the wall rhat had to be torn out. Best buy manager tried to talk me into putting a claim on MY homeowners insurance for damage done by BEST BUY. After arguing with him, now there is a claim started for best buy to reimburse my damage repair expenses. So far I have paid $2300 for an $800 machine because of damage caused by best buy. We'll see if they pay my claim against them. Horrible experience so far.

I love that the wash machine has a large tub. when the hot water changed to cold there was a loud clank, complained and got a replacement did the same thing. complained a second time, finally on facebook, friends mentioned a waterhammer and the clank is gone. why not say that at the store?

The washer itself is decent and gets the job done. The issue with this washer, and after talking to employees this is COMMON, is the lid cannot handle water. Our lid turned into dust after a couple of years. The lid itself costs half of what the washer costs and is hard to find. Was told Best Buy does help with that either. No reason to spend 350 on the lid a year or so down the line. Make sure you find a washer with a lid that is built to withstand water. If you want it anyway consider that when it breaks if you hang on to the magnets in the lid that way it will wash your clothes after exploding. So mad I spent a fortune and I am having to go to the laundry matt bc they are on back order. Upsetting.

Never got it done. Service sucks. Nothing got done

I was happy with the installation until I washed several loads and wondered why the cold cycle was never cold. I discovered that the installer switched the hot and cold water lines on the machine. My husband corrected the issue and now I get cold water. A bit disappointing to pay for the installation that wasn't done correctly.

WORST INSTALL COMPANY EVER! BEST BUY DOESN’T CARE EITHER!!! THEY HIRE THIS THIRD PARTY COMPANY TO INSTALL YOUR WASHER/DRYER PURCHASE AND THE INSTALLERS HAVE NO CLUE WHAT THEY ARE DOING. They just left my house claiming they couldn’t install the machines when they didn’t even bring them into my home! When you complain to Best Buy they don’t care either! Rick, head of appliances, literally never apologized or cared that I’m now returning my entire purchase! We asked to speak to the store manager on two different occasions and he would not get them for us. Furthermore, the installers then commented that I was “female,” which has nothing to do with my washer/dryer, they called their manager in front of me and lied saying they didn’t fit! LET ME REMIND YOU, THEY NEVER BROUGHT THEM IN MY HOME!!! At the end of the day, the installers just didn’t want to do their job. HORRIBLE CUSTOMER SERVICE AND THE WORST HOSPITALITY I’VE SEEN IN DECADES FROM A MAJOR CORPORATION!!

I am currently on hold ( now at 1 hr 4 minutes) because the install that I had this morning has failed badly. We have water pouring into the garage from the washer that they did not tighten the hose on, and we do not have tools to turn it off. The dryer is giving an error code, and doesn't dry, on the first cycle. Best Buy said that they will send an re-install team.... soonest available is 5 day from now! we will be in a swimming pool by then. i know things are tough because of covid but seriously, holding for over an hour on a leaking installation done 7 hours ago??? We have called an emergency plumber to come at least turn the water off but we expect best buy to reimburse us for that. I recommend having the team sit and wait at your house until you run a full load in each machine, they will not be happy because the company gives them so many installs but if you don't sign then they cant leave. Don't fall for a crappy install and then wait eternity to have them correct their mistakes

Installer did not instruct me on how to use the unfamiliar controls. Had to call him back as he had failed to flip the switch to turn on the water flow to the machine (not the faucet).