Customer Ratings & Reviews

Feel it’s worth it. They did good job hooking up the new lines and making it level. Made sure it all worked and gave me a demo. You should get new lines with washer anyway so it makes it a free install.

Installers were very polite and professional. I give them a big thumbs up.

Install was done on time and completed quickly and took care to keep everything cleaned up

I give it 4 stars but only because they fixed their problem. The first time the guy came out specifically to measure and did not do it correctly, however as far as installing they are great.

They were great, very quick and professional. Awesome service.

I Do not remember the guys names that unstalled and delivered my washer and dryer but they made it so simple and easy. I typically get anxious when someone has to install things in my home but not with this team. They even called me and let me know exactly when they would be arriving and they showed up on time well prepared and professional. They picked up after themselves and did a great job with the install and balance if the machines. They even showed me how to use the washer and dryer and different cycles.

Terrific and quick installation. Installer took time to go over all the settings and new features with me. Excellent work. They also removed the other model that was deficient, although only purchased a month before. Excellent service

I was very happy with the scheduling and installation of my washing machine with a pedestal. Everything went well, they arrived on time, were very polite and professional. Did a great job. Also important that Best Buy offers the take away of the old machine.

Very professional job indeed. Timing was great and install, wonderful!

It’s a good item Samsung is always working great, I totally like it

For this review, I have copied what I wrote about our haul-away service, since both parts were done at the same date and time and by the same drivers. We had scheduled haul-away and install for the same day. (We had received the unit a few days earlier. It could not be installed at that time due to plumbing issues, which were fixed by this time.) We even got an email from Best Buy indicating that the service that was scheduled for that date and that time would include both elements. When the truck showed up, the drivers were confused, as their "orders" told them ONLY to install, and they said they had zero room on the truck to haul-away. Furthermore, they seemed quite adamant about coming into the house and doing the install regardless of not hauling-away first. Needless to say, I did not even let them in. Since the install couldn't happen without the haul-away happening first, they got back in their truck, called their supervisor, and left. The supervisor contacted me with a bad attitude, blaming me as though I had no right even to have someone haul-away the old unit - and she only backed down when I reminded her that I had PAID for that service, and then she was like "oh...." I got a second call later on from another supervisor, who re-scheduled both the haul-away and the install for the same time later that day. When this second set of drivers (different from the first) came later that day, THEY were confused, as they expected only to haul-away and not install. (Opposite from the first drivers.) They were also genuinely surprised to learn that the first truck had even been sent at all, since it was too full to do the haul-away. But, this second set of drivers did do both parts, and they did them without complaint and professionally and with a helpful and friendly attitude. So, I give this whole rating three stars - one star for the first truck and their supervisor, and five stars for the second truck (who were friendly and accommodating) and their supervisor.

The washing machine install went perfectly and quickly once they got me a washing machine that wasn't dented.

The gentleman that went to instal my moms washer machine were wonderful. They did a great job and were very nice to my mom she was very happy, and she is sooooo picky. They did great They were fast, efficient and left no mess

Install was smooth. Great team and careful with the products.

The guys who delta do installed the machine were great, anticipated questions and quickly remedied any anxiety by the screen and all the settings. Very professional.

Absolutely wonderful installation. The technicians were pleasant, neat, helpful, and knowledgeable. I had a seamless installation of my new washer, and I couldn't be more pleased.

Nice guys great and fast job. No drama, respectful of privacy and property.

The delivery people were very professional and friendly. They also installed the washer and new fill hoses,

Great team of installers got in to my tight laundry room without scrapes or scratches on the walls. He forgot to level, but I did it myself.

The installation/delivery team was most effient and quick. Courteous, too!