Customer Ratings & Reviews

Great service installation. They Took care of everything

My delivery had a hick-up, the truck had a flat, so was delayed. However when they did arrive they were efficient, polite and very nice... I would do this again...

The washer install went well overall, though I did find a couple of slight scuff marks on one of the sides later on. Not sure where/when that happened.

Conflicted here. I'd give install a 1. Best Buy intervened, and I'd give that a 5. Averages to a 3. [I also understand that on my install, they had to "3rd party" it. That 3rd party was being changed out, and I got one of the last installs with the old company...] How'd install go? Well, it was by far the worst appliance install I've ever had. They were over 2 hours late. They didn't even turn the machine on to make sure it worked (after they scratched it getting it into the house). They had crossed the hot and cold hoses. And, they didn't attach the drain hose to the utility sink (though they DID attach it to the washing machine). Luckily, washing machines are easy to install. So, I could correct everything except the scratch (but, if you're going to have a scratched appliance, is there a better one to get scratched than a washer/dryer?!). After getting the install right, I just had to read the manual to understand operation. Fairly easy, but I HAD expected the install to go more smoothly than that! Best Buy tracked down the late crew by getting their dispatcher on the line. Once they heard how the install went, they were very conciliatory in their approach to fixing the situation. I felt valued and satisfied at the end of the process. In fact, Best Buy's interaction with me on this frustrating event has solidified my willingness to buy appliances from them going forward!

Very quick installation. Guys were nice and the install was done quicky. No mess after too.

The washer delivery and installation went very smoothly. The installer was professional and courteous.

The team that came in to install was polite, professional and efficient. Great experience.

Installer came after hours because of a mix up at the store. He did an excellent job and informed us of everything about the washer and if we had any problems what to do. Even though the new one wasn’t as fancy or as quiet as our old one it has nothing to do with the excellent service we received.

Quick, professional installation by the Geek Squad.

These Guys are the BEST! Every one of the Geeks that have come to our home have been Professional, Neat, Clean, Pleasant, and also installed the Item in a Proper fashion!!!

The installation all went smoothly. Old machine was removed. Very quick in and out.

Fast install, careful deliver/install staff, efficiently

The washer was delivered and installed without any issues. The men were on time for the scheduled delivery. They were knowledgeable about the product. Very pleased

Geek Squad installed our washing machine with no issues, made sure everything worked, and gave us a quick tutorial! Many thanks!

Juan Xavier and his co-worker were very careful with delivery and installation. They were friendly and efficient. No problems.

Great service from the guys that delivered and installed the machines.

Always a joy to have someone deliver and hook up your washer. The removal of the old washer to the curb is a bonus.

Excellent work! Very professional, they installed the machines properly.

Completely satisfied with the professional job done by the Technicians

The install was for my son’s new appliance at their new place. At first the appointment was an all day appointment - turned into a slot appointment. When they did not arrive we called and was informed they were running a little late. 2 hours later still no one. Called again and told running late still. They arrived 7 hours later. We understand they run late but the issue was we had to keep calling for updates. The text we were supposed to get for updates DID NOT HAPPEN. On a good note the install guys were friendly and nice.