Customer Ratings & Reviews

I didn't realize this came from Best Buy - I already reviewed on Samsung.com. But anyway - Install team was excellent, very professional. The entire process took ~20-30 minutes, and the installers gave a brief overview of the appliance. Highly recommend.

The delivery crew was on time and even called when they were on their way. Installation was fast and efficient. They even put the washer through a test cycle to make sure that everything was working properly. Not one piece of cardboard or styrofoam was brought into my house. It all stayed outside and was removed.

Excellent service. They installed in a timely fashion and answered any questions that I may have had

They did a good job and finished quite early, overall great service

The installment was quick the timing the telephone calls it let me know everything step by step it was wonderful

Good staff to install my purchase. Recommend you to have it

Install was on time and super quick. Good machine. Does more than I need. I love how it always looks clean inside even after a year.

The salesperson Veronica was outstanding. She was helpful and not driven to sell but to guide to what was needed. She looked up differences, ratings and pricing to make this a great experience. Washer purchases not know for that. The product met the need and was a good quality , reliable product so far. Knowing best buys warranty policies helps tremendously too as my old washer failed after less than 5 yrs. The delivery-installation crew were excellent too.They were prompt, polite, extremely helpful and were knowledgeable. They were very careful with the product coming in and the removal of the old washer. Wilfred was great. It was installed with new hosing and everything was checked from leaking hoses from the water source. The drain hose was secured properly and all the cycles check before they would leave. Highly recommend his team!

The delivery/installation crew was phenomenal. They had the washer and dryer unloaded and perfectly installed in around 15 minutes. Great job guys!

Installer was quick and installed perfectly, even thru our narrow inconvenient spot.

Wonderful customer service and an excellent hassle free delivery!

I love the delivery guys So nice and polite and put everything were it should be

Great installation. Quick and friendly. They did their job as good as expected.

G uys tried to balce washer came back second time called customer care to get them to come back he aaid he would have to charge 24.99 i told customer care best buy guy who tried to balbce washer twice would be no charge customer care said i would have to pay up front that i used all my warranty, kind of rude

Did a good job with my delivery of washer and dryer

I was working while it was being delivered, but I was upstairs and they delivered it into the basement. They took out the old wash machine and put in the new one before I even knew it. They were quiet, polite, said hi to the pets and kids.... HIGHLY recommend

Young men who delivered and installed my washer was respectful, wore their masks and quickly installed it, tested all the hoses and left. This was my second washer. The first one was defected, leaked water all over the floor during the spin cycle. This group was also quick, respectful, wore their masks, turn on the washer, checked the hose connections and left. The installer was an older gentleman so he took out his leveler and made sure the washer was leveled on the floor. The second group didn’t. I did my own leveling. Both groups were good people.

Installers called beforehand with an arrival time. Had the old washer out and new washer in in no time. They were very careful and respectful. Handled the installation quickly and checked to make sure everything was working. They did a great job! Would definitely recommend our delivery/installation guys!

VERY EASY GOING, NICE AND FRIENDLY. EVERYTHING WENT SMOOTH AND FAST. VERY KNOWLEDGEABLE.

Wow! They came on time and worked well as a team. The washer was properly installed and it was no hassle at all for me. They came, delivered, installed and hauled off the packing material (and old washer) in about 11 minutes.