Customer Ratings & Reviews

Great job, they showed up on time and very early and were in and out in no time. They knew exactly what needed to be done and did it with ease.

The service was on time and did a great job connecting water and discharge hose. The discharge hose is located on the opposite side as utility sink and it did not reach the sink. Installer shrugged his shoulders saying "you have to buy an extension hose". This was not offered when I bought the washer. Maybe the installer could carry some items with them .. I am sure that they have full schedule and can't think of every possible problem. So maybe the sales clerk should suggest the need for a hose extension?

Very professional crew. New washer was installed in less than 15 minutes. They didn't leave until they made sure the washer was working

On time, took there time to measure area. Installed and tested machine. Loaded old one up, all in less than 35 minutes. Very courteous and professional.

I was worried about the installers nicking the walls and getting the washer into the laundry room. I wish I could remember the names. Anthony and Michael, I think. Polite guys...introduced themselves right away and shook my hand. They got new washer in with ease and the old washer out in a matter of a few minutes. Once the new washer was in place, Anthony gave me a quick review and they were on their way. The communication prior to delivery was awesome. I work close to home. They called when they were 20 minutes out. Not like the cable company. I wouldn't hesitate to order from Best Buy again and have their guys install.

Great service. Quick installation. Seamless! The Service team arrived on time and were able to get everything taken care of very efficiently.

Our installer was very friendly and efficient. Came on time and had it installed and tested it in no time.

They young man who delivered and installed my washer did a fantastic job. He was on time and was super friendly. He was quick, too. He let me know the part I bought could be returned, so he saved me money!

Not that I needed someone to screw in a couple of hoses, but it was included in the fee for delivery and moving the appliances around so ok. The guys showed up literally when they said they would and I was given text updates on their arrival window. They removed my old washer and moved my dryer to the basement then moved my new washer to the basement, hooked up the water and waste lines, and started a test cycle. The whole process took maybe 25 minutes, no mess no fuss.

Guys did a great job and quick. I’m a happy camper

The last guy that came did what the other guys that came didn’t do. He was great he ran the hoses making sure water came through leveled the washer and ran a load to make sure it worked. All installers should do what he did. If the first guys that came would have we would have known right away it didn’t work. Also the other guys ripped my floor and left and didn’t say anything. I called it in immediately and no one from claims has called me back???? I’m very upset about that and I refuse to pay for his damages. I’m upset the company doesn’t seem to care either. Last installer did awesome!!! The company I’m disappointed in

The install went great no issues,no mess, and they took the shipping materials when they left.

I think I deserve that gift card because my order never showed up on the day it was supposed to. I ended up having to pick everything up from the store myself — really poor service. At this point, I don’t see any reason to keep the membership.

Installation was quick (under an hour) and delivery was on time. Guys were actually early. They negotiated the small basement walkout stairs well and installed without a scratch.

The delivery guys were on time and quick to get it done. Cleaned up after themselves and were very polite.

The Geek Squad did a great job and were very professional. They called ahead to let me know that they were close for delivery. Best Buy also had a tracking system to see their route with ETA timeline.

Washer install was quick and easy. Tech was helpful and nice.

The workers showed up on time with the correct products and quickly installed the washer. They tested it after hooking it up to make sure it worked then were on their way! Very smooth process!

The gentlemen who did my return and my install were amazing! They were in and out in a jiffy and took care of everything without question. They were kind and answered all my questions. I will always go to Best Buy for appliances just because of the way they handle their installs.

The delivery boys done an excellent job installing the washer. They are very polite.