Customer Ratings & Reviews

Work performed to satisfaction. Scheduling was a challenge.

Excellent service and professional crew that installed the washer. They went over the instructions on how to operator the washer in detail and i was very impress with their customer service.

The guys called like 20 minutes before arriving to confirm that they were on their way. The process was very professional and the guys knew the equipment and provided us with a quick explanation as to how to use it and some recommendations

The two gentlemen that delivered and hooked up the washing machine were very professional and took the time to go over all of the details on the new washer and answered all of the questions that I had. They also removed all of the packaging when they left.

Great service. They came on the estimated time of arrival. Within 10 min my washer was installed and had no issues afterwards

The company that brought my washer and dryer had great customer service skill. Ricardo and Eriberto made sure made sure i was happy with my delivery. Simply amazing

The washing machine is fine. The service was terrible.

Guys very friendly and knowledgeable. It was 3 service guys coming back and forth for either missing parts or lack of knowledge. Finally these guys arrived.

The Geek Squad did a fabulous job installing my new washer. They were very professional and made sure I was satisfied before they left!

No issues with installation. We opted to do dryer hook up ourselves due to additional cost. Courteous, answered my questions, and did not leave a mess behind. Pleasant experience.

Technicians were very professional & knew just what they were doing. Got straight to and cleaned up after.

I just want to said is the best service, im really appreciate the help l received, the Technician was very nice with me also he help me with the process , l give 10 stars to him thanks

My family and I were looking to replace some of our appliances and purchased a new washer, dryer, microwave, and dishwasher through Best Buy on Black Friday 2023. Best Buy was happy to have us purchase the appliances and schedule delivery and installation We had scheduled the Washer and Dryer installation for December 1, 2023, and Best Buy gave us a 7am – 7pm installation window. I took a day off of work since the installers needed someone home when they arrived. After waiting until 4pm with no phone call from Best Buy or Installers, I called Best Buy Customer Support to ask when I could expect the installers to arrive that day. After being put on hold for nearly an hour, they responded back saying they made a mistake and did not actually schedule any installer to come that day. They rescheduled the delivery and installation for a week later and I had to take an additional day off work to be available to the installers. For the Dishwasher, the delivery and installation was scheduled to take place on December 7, 2023. They installed the dishwasher but when they left, I realized they had installed the wrong Dishwasher – a $300 cheaper model. I called Customer Service, and they said they couldn’t install the right model until 3 weeks later - December 26th, 2023. They said I could use the cheaper dishwasher until the new one was installed. December 26th 2023 arrives, and the installer removes the cheaper dishwasher for haul-away. The installer then realized that the dishwasher he was here to install was damaged so he couldn’t install it. I asked if he could re-install the cheaper model so we would have a dishwasher to be able to host my family and friends through the holidays but he refused. He left, leaving a hole in my kitchen where a dishwasher should be. Best Buy now said they could install the correct dishwasher the following week. I have spent hours on the phone with Best Buy Customer Support for the past 6 weeks, pleading for support but it seems like my family is not a priority for their team. I've taken 5 days off of work so they could deliver & install what I purchased in November with little success. I’ve asked for a “Make Right” reimbursement for minimum the lost wages in taking the days off and the distress this has caused my family during the holiday season but the "best" they could offer was a $150 gift card to shop at Best Buy - the last place I want to shop. If you are looking to purchase and have appliances delivered and installed to you, Best Buy is not your answer. Try Lowes, Home Depot or anyone else.

Generally a good setup for new washer, though hose attachments caused leaks which we were able to remedy.

Crew delivered, installed and cleaned up after. They did exactly what they should have done.

The installers worked quickly and efficiently to install the washer in a narrow space (it just fit, with a couple of inches to spare, thank goodness!) They were amiable and professional in their manner, and obviously knew what they were doing. Great job, guys!

Over all items all work well for now hoping they last for years to come

The two men that delivered my new washer were very professional and very careful moving it off the truck and In my home. I highly recommend using them for delivery.

Install was quick, easy and very professional. They were in and out in about 20 minutes. They also came pretty early. Delivery was between 7 and 1. They arrived at 10:30.

The people who came to install were knowledgeable and courteous. They listened and waited to complete some test runs.