Customer Ratings & Reviews

The guys who came out to install were very thorough but also did not take forever. They were extremely helpful and showed us how to use everything and event tested everything before they left. Great service!

Arrived early, did a good job, quickly. Thanks a lot

The delivery and set up crew does this everyday and they know how to get it installed much more efficiently than we could. Very nice guys that were a pleasure to work with.

Chris and his helper were excellent - very courteous, informative, professional, pleasant - they are exceptional assets to Best Buy. Treat them well - they are keepers, for sure!

Delivery crew installed in no time. explained features and answered all my questions. Said if I was not satisficed for any reason I could return within 14 days. That won't happen.

Glad I got washer installation. I couldn’t of done this on my own bringing it in the house and installing it. It took delivery people 20 mins to install.

I dreaded the possibility of a leak from my prior machine as it was being swapped out. Great team and no water on the floor or wall.

I really like it just wish it had a detergents compartment!

They were on time and we’re up the stairs with washer and dry and installed before I knew it excellent service

Did an excellent job placing my washer, allowed me time to clean behind it. Placed it without causing any door damage.

Excellent product and received great customer service

Washer and dryer came within window. Unbox, i check for damage, they connect hoses and plugs you have to buy from Bestbuy (they won’t reuse because of warranty) level, turn on, turn off, takes old stuff and packaging, leaves.

Install was quick but I had to readjust everything after they left. Water was leaking from the drain on the washer and they didn't hook up the steam on the dryer

The installation was done very professionally nd it was on time!

Team was effective and very proactive to move quickly. Did not spend too much time getting the measurements and fitting the washer through our basement way. Great people!

Be sure to ask Best Buy if they will send Geek Squad for you. If they send you a third party, it's super hit or miss. If they can't send Geek squad, I would recommend hiring someone else you trust.

Installed a Samsung washer on the 2nd floor! Arrived on time. Quick, courteous work. Great machine.

The cost is worth the work done. They put it in place and explained the functions.

The installation of our washer dryer was not correct, professional or even COVID safe. The installers showed up with the washer, dryer and no stacking kit because they left it at a previous house - which was no big deal, they simply told us that and left to retrieve it. When they came back one of the installers explained to us that “2 screws are missing so it won’t be safe. Would you still like us to install them.” I’m not quite sure what kind of question that is when you just told us it won’t be safe and they can clearly see me holding my 2 month old daughter in my arms but ok, I’ll play along and answer “no, I would like it installed properly”. The guy proceeds to explain to me that “the where house” didn’t give them the correct stacking kit and shows us that the name on the box that contains the kit isn’t even my name. I have no clue why he showed us this - all I interpreted that as was that they used our kit at someone else’s house and are now using this kit for us but whatever, as long as it’s the correct item I couldn’t care less. I noticed that the box containing the kit was also opened so I asked if that’s how the screws got lost - because they opened it and they probably fell out. He literally just scratches his head an explains how he doesn’t know what happened to the screws, says he looked everywhere at the previous house and asked that home owner as well, and then he literally tells us we can even call the guy at the house they were just at to even ask him. So let’s recap this delivery and installation so far: shows up without stacking kit. Comes back with a stacking kit not with my name on it. Kit is opened and missing screws. Installer is willing to give me another customers personal phone number! Also, this guys mask keeps falling all the way down (and he’s pulled it down a few times too) and I have now had to tell him to please keep his nose and mouth covered, as if this pandemic is new news. Anyways, so now he offers me the option of refusing the installation. He has no clue when we would actually get the washer and dryer if we refuse it now. Very helpful. I then ask if I can have his managers name and number, since he keeps saying it’s the where houses fault for not giving him the right box. First he says he doesn’t have a manager. After calling him out as a liar he admits he does have a manager but he’s not giving me his name or number. Won’t give me the name of a where house either. So now I try calling Best Buy while they’re still here to get some answers; like, when can I have this installed correctly and Best Buy leaves me on hold for over 30 minutes then hangs up on me. I end up accepting the washer dryer and as they’re installing it they inform me that the screws from my current washer and dryers stacking kit are the same size as this stacking kit so they use those to make up for the missing screws. I still have no ever been able to get a hold of anyone on the phone at Best Buy to complain about this. I paid, I think over 200 bucks, for installation and a stacking kit that was missing screws. Who knows if it was even done properly and if the screws are even a true fit - the dryer is on top and it seems sturdy and like it’s on there well but I really have no way of knowing and I’m not thrilled about this installer who is telling me that it’s on there nice and tight. If this thing ever falls off for some reason Best Buy is going to have a serious problem on their hands, but how do you get something checked or done right when the company doesn’t even take the time to talk to you about it?! I realize (as time goes on) that it is very rare that people do things correctly or with an pride these days, but this whole process really took the cake for me.

They come to just plug it in they won’t bring any electrical pieces are parts all they do is bring it in and turn it on nothing more