Customer Ratings & Reviews

My washer was installed okay, the water pipes are not neatly placed behind the washer.

The Geek Squad guys were amazing. They returned to my apartment three separate occasions to make sure my new washer and dryer set was properly set up.

Jared was great & I got reimbursed as he said he would do for the hoses that didn't need replacing.

Very professional technicians performed the installation and did a great job cleaning up after the project conclusion.

Guys were very friendly and great service knew exactly what he was doing and talking about 5 stars thank you

Warranty i think. Using the Best buy app which doesnt tell me exactly what im reviewing...

The technicians did a great job of removing my old appliances and installing my new W&D. Very respectful of my property and time!

This 2nd install was better than the 1st install. Thank you!

I probably could have hooked up the washing machine on my own but I have had very good experience with installers from Best Buy. On-time, professional and they always do it right.

It was needed for the new washer I just purchased.

The guys who delivered and installed the washer/dryer were awesome. Thank you for using such a great delivery service.

The delivery guys were excellent. Very efficient courteous explained the machine

These guys from Best Buy were awesome. Were careful not to bang up walls or mess up floors and also told me quite a bit about operating the machine. They were the best!!

Good installers..experienced,courteous..and on time.

Excellent service, kept updated. Kept us well informed about delivery times. Nice crew. Took away old one for us.

Punctual, professional, efficient and courteous! Couldn’t ask for more.

Really fast installation, and they were friendly and thorough.

The Geek squad were well prepared and did an great job of getting the old machine out and the new machine in with minimal mess.

The Best Buy associates were very helpful and efficient when installing my appliances. I would order future appliances from Best Buy again!

In order to write a review I had to give it 1 star but if I could, I wouldn't have given it any stars! Bought washer on 1.5.23, part of instructions was to install onto existing pedestal but when I looked after installers left, they removed my old washer and took the pedestal with them! Spent 3 weeks trying to get old pedestal back and got nothing but a huge runaround for 3 weeks. Finally get someone that sends me a new pedestal, to be installed 4 weeks later only to have the total tech people show up with new pedestal, drop it, and leave.....said they can't install it because not part of the instructions! They leave, I get on a chat with someone else from total tech, finally after 25 minutes, get a phone number to call and get installation of new pedestal onto new washer scheduled. Book that and look at my account, the person sets it up as A REFRIGERATOR INSTALLATION! Have to call back to have that changed because I don't want anymore problems and frustrations from a company that can't walk and chew gum at the same time. This is the first time I have bought an appliance from Best Buy and it will also be my last!!!! The total tech package cost an additional $200 which is a colossal waste of money! I've spent over 1.5 months frustrated and not getting what I paid for ..... I had to take a day off from work to be here for the delivery and install that never happened! People, don't waste your $200 on getting a total tech package, hire someone to do the job for you or better yet, make all your purchases from another company, you'll save money, save a lot of valuable time, and will get peace of mind that you don't have to deal with total tech!