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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 10743 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

97%would recommend to a friend

Customers are saying

Customers consistently note that this product delivers excellent water quality and is highly regarded for its ease of use and overall performance. Users also appreciate the straightforward installation process and the perfect fit for compatible refrigerators. While the product is widely praised, some customers have expressed concerns regarding its price point and occasional reports of leakage.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 328 Showing 6,541-6,560 of 10,743 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Ok aol is good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product and it is good really think it is good

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Numbers Change but It is the Right One

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was a little worried about ordering the right filter for our fridge. But I called Samsung, as my filter was previously a 20A and this is a 20B. She explained, they are the same thing - just a different batch. Soooo, thankfully it works! We love having the filtered water as where we live, there's a really bad sulfur problem!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Easy to install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Original replacement equipment, easy to install. Best fit

    I would recommend this to a friend
  • Pros mentioned:
    Water quality

    Rated 5 out of 5 stars

    Works great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great! Have had no problems with the new filter!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great filter

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install, does the job. Couldn't of asked for more.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    A lil expensive

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works the way it should but for something that is disposable it is on the pricey side.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    easy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    filter fit with no problems works just as decribed

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Great little folio

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is perfect for what I need. I wish it held a couple more credit cards, but it gets the job done. Would recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy to istalll

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Filter has easy access in fridge to put it in. Works great

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was so easy to install and set up. No hassles

    I would recommend this to a friend
  • Pros mentioned:
    Water quality

    Rated 5 out of 5 stars

    good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    makes the water taste great. makes the ice taste great also.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Nice filter

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This filter works just as described. Highly recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Water quality

    Rated 5 out of 5 stars

    makes tap water taste better

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Water filters are pricey but does help the water taste better.

    I would recommend this to a friend
  • Pros mentioned:
    Water quality

    Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This filter works great. Samsung has terrific products.

    I would recommend this to a friend
  • Pros mentioned:
    Water quality

    Rated 5 out of 5 stars

    Lots of great tasting water

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This filter produces lots of great tasting water. Lasts long!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Simple and convinient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy and quick to install in my samsung refrigerator.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy to install.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as expected. Water quality looks and tastes good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed this item & my local store where I usually get it, had it on back order, for at least a month, maybe more. Apparently the company is changing the items/packaging. Best Buy had it in stock (at a cheaper price than my local store) & offered free 2-day (I think) shipping. The exact item I need, plus saved a little money.

    I would recommend this to a friend
  • Pros mentioned:
    Water quality

    Rated 5 out of 5 stars

    Great to use it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Water kept clean all the time and best to use it most the time

    I would recommend this to a friend
  • Pros mentioned:
    Installation
    Cons mentioned:
    Price

    Rated 3 out of 5 stars

    Easy to install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was nice to have such an easy installation but the price is obscene.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Immi,

      We appreciate your time in reaching out to us and we are glad that you purchased and chose our product. It warms our hearts to know that our Samsung Refrigerator and filters are part of your family now. We recommend that you replace the water filter every six months for better quality water. The refrigerator's water filter light will let you know when those six months are up and should be reset after changing the filter. We understand that our product is a little expensive, however, you won't regret the quality of water that will be produced. We will surely notate your feedback about this matter for better products in the future.

      I highly recommend clicking these links for a basic troubleshooting guide for future reference:
      Proper guide in replacing the water filter:
      https://www.samsung.com/us/support/answer/ANS00060149/

      You may also use this link for regular maintenance of your refrigerator's lifetime:
      https://www.samsung.com/us/support/answer/ANS00079481/

      If repair is needed, please take note of your warranty coverage:
      https://www.samsung.com/us/support/service/warranty/

      If you need further assistance, please reach us through the following options:
      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      Reference Ticket number: 1144351255

      Thank you for choosing Samsung. Have a great day.

      -Trisha- Samsung