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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 10743 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

97%would recommend to a friend

Customers are saying

Customers frequently mention that this product provides excellent water quality and is remarkably easy to use and install. Users are generally satisfied with its overall performance and appreciate how well it fits and functions with compatible refrigerators. While the filter is highly regarded for its effectiveness, some customers have expressed concerns regarding its price point. Additionally, there are very few reports of issues related to leakage, suggesting a reliable design for most users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 427 Showing 8,521-8,540 of 10,743 reviews
  • Rated 5 out of 5 stars

    Great filter

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great product. Always remember bust buy price matches. Thats what i did and got this item for $20 cheaper!

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 3 out of 5 stars

    Too expensive

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Why do filters cost so much? It's a rip off to spend this kind of money.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi 123456,

      We appreciate your time in reaching out to us and we are glad that you purchased and chose our product. It warms our hearts to know that our Samsung Refrigerator and filters are part of your family now. We understand that our product is a little expensive, however, you won't regret the quality of water that will be produced. We will surely notate your feedback about this matter for better products in the future.

      I highly recommend clicking these links for a basic troubleshooting guide for future reference:
      Proper guide in replacing the water filter: Reset the water filter light.
      https://www.samsung.com/us/support/answer/ANS00060149/

      You may also use this link for regular maintenance of your refrigerator's lifetime:
      https://www.samsung.com/us/support/answer/ANS00079481/

      If repair is needed, please take note of your warranty coverage:
      https://www.samsung.com/us/support/service/warranty/

      If you need further assistance, please reach us through the following options:
      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      Reference Ticket number: 1144686362

      Thank you for choosing Samsung. Have a great day.

      -Trisha- Samsung

  • Rated 5 out of 5 stars

    Works fine

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The previous filter last almost 6 months. It worked like it should and got rid of the chlorine taste.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Right filter

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its the right filter for the samsung fridge we have, it would just light up if it needs changing..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Filter

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. I am ordering in a regularly way. Satisfied.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    i love my healthy water

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i prefer get a filter for my cute and nice samsung refrigerator , them buying bottle waters!! sorry my english!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Buy Buy Buy

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I buy it again and again for my Samsung Refrigerator

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great filter.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have used this filter a few times now. It lasts and keeps water clean till it is time to be replaced.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 3 out of 5 stars

    Over priced but a necessity

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product performs as specified. But if you buy the refrigerator, you are locked into this product if you want to use the filtered water tap.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello Happy,

      Thank you for reaching out. We will take note of your feedback as this helps us improve more especially on the quality of the products we offer.
      About the water filter in your Samsung Refrigerator.

      Replacing the water filter in your fridge helps keep your water tasting fresh and helps to prevent odors. Your Family Hub panel will notify you when it’s time to change it, which is about every 6 months. First make sure you purchase a genuine Samsung filter made specifically for your fridge model. You can find replacements on Samsung.com. When you’re ready to replace it, turn off the water line to the fridge, drain the waterline by running the dispenser, and then turn the old filter counterclockwise to pull it out. After you insert the new filter, turn it clockwise to lock it in place, and then turn your water valve back on. All that’s left is to run the water for a few minutes to flush it and reset the replace filter alert on your fridge.
      https://www.youtube.com/watch?v=jqKv2qwO_hk

      For further concerns, you may reach us via the following option.
      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us


      - Reference ticket number:1144318259

      ^Ross Samsung

  • Rated 5 out of 5 stars

    Best for my refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always by these for my Samsung refrigerator that I purchased at Best Buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was just what I need it and the people help and make me feel safe

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good price for a water filter and authentic! Definitely would recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Value

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    OEM product at a great value. Can't beat best buy's price on these.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    OEM filter just works

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Getting the OEM filter for my Samsung fridge guarantees no trouble getting it to work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to install

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    product was an exact replacement for the original on my Samsung refrigerator

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Echo was rated very well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    She loved the Echo. Glad I bought it for her. She has used her neighbors and fell in love with it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I Love getting 15% off for being an Elite member ! Thank you Best Buy compared to Lowes priced the same .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Clean water

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This does what it says it does. Lasted about six months! Comes out to about $10 a month. Not too shabby!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Clean taste

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The amount of water that this filter cleans is amazing. It last me about 6+ months in my refrigerator.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works Well

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I buy this filter because it it the same brand name as the refrigerator.

    No, I would not recommend this to a friend