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Customer reviews

Rating 4.7 out of 5 stars with 10698 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

97%would recommend to a friend

Customers are saying

Customers frequently mention the great water quality, ease of use, and overall performance of the Water Filters for Select Samsung Refrigerators. Many customers find the installation process to be easy, and the filter fits well and is compatible with select Samsung refrigerators. However, some customers have expressed concerns about the price of the product, while a few have mentioned issues with leakage.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 508 Showing 10,141-10,160 of 10,698 reviews
  • Rated 5 out of 5 stars

    its gives great clean and refreshing taste

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ive been using it for about 3 years now and haven't had any problems with it yet. I wish it had a longer life on it I think it lasts for about 3 months. The only thing I dread doing is flitering out 3 gallons of water before we can actually use it. other then that its great.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    SubStandard Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Filter in question is NOT the same as the OEM filter that comes standard in the Samsung refrigerators! The OEM version has a pilot hole of approximately 1/8" in diameter. In the "replacement" (well, not really), the same hole is less than 1/16" in diameter. The interior configuration where the filter is 'supposed' to mate correctly with the refrigerator is different. That being said, the replacement filter damaged the refrigerator housing, which had to be replaced by a Service Tech from Samsung. Had my refrigerator not still been under warranty, this "simple" filter change would have cost me over $400.00 for the part and service fee. Samsung Parts Line told me I should be buying filters directly from them, as the ones being sold at Retail outlets weren't the same. (NOTE TO BEST BUY: You MIGHT want to check your supply chain to visually check the deformities mentioned here...) I can't wait until my next filter change...

    No, I would not recommend this to a friend
    • Brand response from MsSamsung
      Posted .

      Dear NotAmused,

      I'm sorry to hear about your experience. It's worth noting that there are occasional changes in the design of official Samsung filters, which are available at Best Buy in addition to through Samsung. However, it is important to purchase only official replacement cartridges, as you've noted.

      Thank you for your comments,
      Ms. SamsungMsSamsung

  • Rated 3 out of 5 stars

    The only option for filter

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unfortunately this is the only option for a filter that I know of. It works well enough, but it would be nice to have other options

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello Marion43,

      Thank you for reaching out. I realize your experience has been less than ideal, and I understand how frustrated you have been. We value all our customers' feedback and can sympathize with your issue with your HAF-CIN/EXP Refrigerator Water Filter


      Just to give you an insight about our product.
      WATER FILTERS
      Provides you with the following benefits
      High-grade carbon block removes up to 99% of contaminants and protects the components of your refrigerator from potential sediment
      Removes up to 80% more contaminants than other leading compatible filters

      Warning: Only Genuine Samsung filters are guaranteed to properly fit your refrigerator NSF certified to standards 42, 53, and 401 to remove up to 99% of select chemicals, pharmaceuticals, pesticides, herbicides, and heavy metals Do not remove minerals that may be beneficial to health

      For your concern here are some troubles shooting steps available about your water filter.
      Replace the water filter in your Samsung refrigerator
      https://www.samsung.com/us/support/answer/ANS00060149/
      Replacement filter doesn't fit in your refrigerator
      https://www.samsung.com/us/support/troubleshooting/TSG01109722/

      Incase you will be needing a new filter in the future you may purchase it using this link:
      https://www.samsungparts.com/Default.aspx

      For any other concern you may reach us via the following links.

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id 18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      Thank you for being a valued customer of Samsung.
      Have a great day.

      Reference Ticket Number:
      1144496415

      ^^Ross Samsung

  • Rated 3 out of 5 stars

    Water Filter

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The filter is expensive and deoes not last long if you constantly use the water dispenser in the refrigerator.. It is expensive at around $52 w tax

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello AnnTx,

      Thank you for reaching out.We will take note of your feedback as this helps us improve more especially on the quality of the products we offer.
      About the water filter in your Samsung Refrigerator.

      when it’s time to change it, which is about every 6 months. First make sure you purchase a genuine Samsung filter made specifically for your fridge model. You can find replacements on Samsung.com. When you’re ready to replace it, turn off the water line to the fridge, drain the waterline by running the dispenser, and then turn the old filter counterclockwise to pull it out. After you insert the new filter, turn it clockwise to lock it in place, and then turn your water valve back on. All that’s left is to run the water for a few minutes to flush it and reset the replace filter alert on your fridge.
      https://www.youtube.com/watch?v=jqKv2qwO_hk

      For further concerns, you may reach us via the following option.
      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us


      - Reference ticket number: 1144305276

      ^Ross Samsung

  • Rated 3 out of 5 stars

    Filter review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good filter for my Samsung refrigerator. However, doesn't seem to last very long before needing replacement. Even with little usage of the water dispenser.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Bunky,

      We appreciate your time in reaching out to us and we are glad that you purchased and chose our product. It warms our hearts to know that our Samsung Refrigerator and filters are part of your family now. We understand that our product doesn't seem to last very long, however, you won't regret the quality of water that will be produced. We recommend that you replace the water filter every six months for better quality water. The refrigerator's water filter light will let you know when those six months are up and should be reset after changing the filter. We will surely notate your feedback about this matter for better products in the future.

      I highly recommend clicking these links for a basic troubleshooting guide for future reference:
      Proper guide in replacing the water filter:
      https://www.samsung.com/us/support/answer/ANS00060149/

      You may also use this link for regular maintenance of your refrigerator's lifetime:
      https://www.samsung.com/us/support/answer/ANS00079481/

      If repair is needed, please take note of your warranty coverage:
      https://www.samsung.com/us/support/service/warranty/

      If you need further assistance, please reach us through the following options:
      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      Reference Ticket number: 1144313625

      Thank you for choosing Samsung. Have a great day.

      -Trisha- Samsung

  • Rated 3 out of 5 stars

    Works as expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Expensive filter but works as expected. Easy to change. Short lifespan of just a few months. I usually reset frig alarm twice before I actually replace filter.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    The price alone will keep me from changing filter

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extremely happy with Best Buy staff. They found the item online for much less than posted price saving me a substantial amount of money due to the price match guarantee.

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 4 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great but pricey. I wanted a 2 pack And It was available. Delivered quickly.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Made my water fishy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have always used this filter but this time around it made my water really fishy for the first couple days and it was pretty gross...

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Mellebelle,

      Thank you for reaching out. We will take note of your feedback as this helps us improve more especially on the quality of the products we offer.
      About the water filter in your Samsung Refrigerator.

      A water filter works to remove some minerals and chemicals from the refrigerator's water. Over time, the filter can become clogged with these particles, leaving it unable to do its job. Consequently, the refrigerator's drinking water and ice may taste or smell bad because the filter was unable to remove any impurities.

      For further concerns, you may reach us via the following option.
      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us


      - Reference ticket number:1144318727

      ^Ross Samsung

  • Rated 3 out of 5 stars

    Pricy, but necessary

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The purchase of this water filter is necessary for my refrigerator, but at the cost, I cringe every time I have to buy another. I wish there was a less expensive way...

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 2 out of 5 stars

    Too expensive

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These genuine filters are 5x expensive than the filter you get from Amazon

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi samy! Thanks so much for letting us know what you think. Samsung does recommend only using Samsung brand filters, as we cannot guarantee compatibility with other brand filters. ^Jecca Samsung

  • Cons mentioned:
    Price

    Rated 1 out of 5 stars

    Not happy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this filter about a Month ago and already it is saying that o need to replace the filter. That has never happened before, and these filters are not cheap. Very dissatisfied and disappointed.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      We want you to enjoy using your unit at home, IrmaR. We've shared some information about the water filter.

      Upon checking, depending on the quality of the water in your area and the amount of water you dispense, you may want to change the filter more or less frequently than the light suggests. Please check this link for details.

      Replace the water filter in your Samsung refrigerator/
      https://www.samsung.com/us/support/answer/ANS00060149/

      Should you ever need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number (1145446809) to help our team pull up your information.

      Thank you for being a valued customer of Samsung. Have a great day.

      ^Camille Samsung

  • Cons mentioned:
    Price

    Rated 2 out of 5 stars

    Short lasting filters.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Filter doesn’t last for 6 months. Overpriced compared to others.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there,
      I see you are having concerns with your filter. Our Samsung Water Filter will filter 300 gallons. Your refrigerator is on a scheduled timer to tell you every six months for a reminder. Thank you for choosing Samsung. ^Brad Samsung

  • Cons mentioned:
    Price

    Rated 4 out of 5 stars

    only filter you can trust

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the only filter that you can count on. Tried many others and most don't work well. Expensive!!!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Samsung water filter

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We felt this was high for a filter cost, and our Samsung refrigerator was less that six months old, when the replacement notification came on.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi LSQ1,

      We appreciate your time in reaching out to us and we are glad that you purchased and chose our product. It warms our hearts to know that our Samsung Refrigerator and filters are part of your family now. We apologize for the inconvenience of the water filter only lasting less than 6 months. This happens depending on the quality of the water in your area and the amount of water you dispense, you may want to change the filter more or less frequently than the light suggests. We understand that our product is a little expensive, however, you won't regret the quality of water that will be produced. We will surely notate your feedback about this matter for better products in the future.

      I highly recommend clicking these links for a basic troubleshooting guide for future reference:
      Proper guide in replacing the water filter: Reset the water filter light.
      https://www.samsung.com/us/support/answer/ANS00060149/

      You may also use this link for regular maintenance of your refrigerator's lifetime:
      https://www.samsung.com/us/support/answer/ANS00079481/

      If repair is needed, please take note of your warranty coverage:
      https://www.samsung.com/us/support/service/warranty/

      If you need further assistance, please reach us through the following options:
      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      Reference Ticket number: 1144317759

      Thank you for choosing Samsung. Have a great day.

      -Trisha- Samsung

  • Rated 3 out of 5 stars

    Best Buy Very Slow Shipping

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It took over two weeks to get this water filter I won’t purchase online from Best Buy again

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Cant beat Samsung Filters

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After reviewing multiple off-brand filters and seeing so many issues with other brands, I chose to stick with the Samsung filters. I have not had any issues with this type of filter the last 5 years we have had a Samsung fridge.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 3 out of 5 stars

    Pain to change.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works okay. Refrigerator tell you when to change it which is often. Need to turn off the house water and use a wrench to undo the filter. Understand reducing the water pressure by turning off the water but shouldn't need a wrench to get the filter out.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there George, I see you are having some difficulties installing your water filter in your Samsung Refrigerator. I understand how frustrating that can be and would like to provide you with a. helpful guide to make the experience easier for you. See link below:
      https://www.samsung.com/us/support/answer/ANS00060149/
      If you need any further assistance, feel free to reach out to us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143898146. We appreciate you being a part of our Samsung family. ^Brad Samsung

  • Cons mentioned:
    Price

    Rated 4 out of 5 stars

    Fine

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the filter but it is really expensive! I wish there is a cheaper alternative

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Dunno

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You need to check your refrigerator before buying this

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Humberto.

      Thank you for your review.

      We would love the opportunity to speak with you about this concern about your water filter to determine how we can best assist you with this.

      Please reach out to us directly on the following options.

      1. Samsung: Community smsng.us/Samsung-Community
      2. Facebook: smsng.us/Facebook-Messenger
      3. Twitter: smsng.us/Twitter-Messages

      When you message us, please provide them with this number (1144960444) to help our team pull up your information.

      Have a great day.

      ^Camille Samsung