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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 10743 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

97%would recommend to a friend

Customers are saying

Customers frequently mention that this product provides excellent water quality and is remarkably easy to use and install. Users are generally satisfied with its overall performance and appreciate how well it fits and functions with compatible refrigerators. While the filter is highly regarded for its effectiveness, some customers have expressed concerns regarding its price point. Additionally, there are very few reports of issues related to leakage, suggesting a reliable design for most users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 516 Showing 10,301-10,320 of 10,743 reviews
  • Rated 5 out of 5 stars

    Get the correct one

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have found that it is often difficult to get the correct filter online so being able to pick it up in store is very convenient. The filter is the filter so it works.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    0

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was on sale so great price. Difficulty replacing filter.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Judy,

      Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using a Samsung product. We apologize for the inconvenience of having a hard time replacing the water filter. We will surely notate this feedback for better products and options in the future.

      I highly recommend visiting these links for basic troubleshooting steps:
      Replace your water filter in your Samsung refrigerator:
      https://www.samsung.com/us/support/answer/ANS00060149/

      You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
      https://www.samsung.com/us/support/answer/ANS00079481/

      If repair is needed, please take note of your warranty coverage:
      https://www.samsung.com/us/support/warranty/

      If assistance is needed, please reach us with the following options to further assist you:
      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      Reference Ticket number: 1144399967

      Thank you for choosing Samsung. Have a great day.

      -Trisha- Samsung

  • Rated 2 out of 5 stars

    Works now..but after it leaked

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I followed all the directions properly and after initially installing it, it leaked everywhere and caused a lot of damage to my floors. It did not seal properly the first time I installed it. But by taking it out and reinstalling it, it works fine now. Pretty expensive for a water filter that only lasts 6 months

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Fridge Filter

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What can I say? 2 Samsung refrigerator filters seem to be doing the job of filtering our water and ice from our Samsung refrigerator which we bought from Best Buy and love.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was able to get this when I price matched it to amazon and the price was great. I’m on my second filter for the year. I’m sure Best Buy price was better than Samsung’s

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      It's always great to get fresh tasting water. We're happy that you're happy Quina! ^Jecca Samsung

  • Rated 3 out of 5 stars

    Doesn't seem like it is working well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are still getting a funny taste from the frig water even after the new filter.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Pricey

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Difficult to install but it has to be done. Did what it's supposed to do.

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 1 out of 5 stars

    Proprietary filter for Samsung fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Samsung filter is way overpriced the proprietary to the fridge it goes out way too often needs to be replaced way to often. Just another way for Samsung to keep on making more money for cheap product. Don't recommend but many of us don't have a choice

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello,

      We appreciate your time in reaching out to us and we are glad that you purchased and chose our product. We understand that our product is a little expensive, however, you won't regret the quality of water that will be produced. We will take note of your feedback as this helps us improve the quality of the service we provide to all our customers.

      You can check this link https://www.samsung.com/us/support/answer/ANS00060149/ to guide you on how to replace the water filter in your Samsung refrigerator.

      You may also use this link https://www.samsung.com/us/support/answer/ANS00079481/ for regular maintenance of your refrigerator.

      Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=refrigerator&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung refrigerator.

      Should you need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      Your reference number is 1144517540.

      -Noraina Samsung

    • Brand response from MsSamsung
      Posted .

      Hi Nickname,

      I'm sorry to hear you don't find value in your water filter. Please note that the HAF-CIN filter is designed to filter up to 300 gallons of water, which would last for approximately 6 months in homes with average usage of the dispenser and ice maker. If yours isn't lasting that long, it's possible your water supply has higher than normal levels of minerals or debris, which could clog the filter prematurely. A plumber may be able to advise you on this, and whether you may benefit from a whole-house filtration system. If you do choose to install an external filtration system then it wouldn't be necessary to maintain the internal filter in your refrigerator; you could simply remove it and leave the cartridge housing empty. Please note, however, that Samsung doesn't recommend operating the water and ice features without an external or internal filter since the same mineral deposits could damage the refrigerator water lines over time.

      I hope you find these tips helpful,
      Ms. Samsung MsSamsung

  • Cons mentioned:
    Price

    Rated 1 out of 5 stars

    This was actually crap

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These filters are ok at best. When we tested it was showing 270 particles were still in our water after filtration. That is unacceptable especially for the cost of this thing.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello Mike, we understand your concerns and we appreciate the feedback. The water filter removes unwanted particles from your water. However, it does not sterilize or destroy microorganisms. You may need to purchase a water purifying system to do that. The water filter is used to reduce contaminants such as lead, mercury, and pharmaceuticals that may be present in water. We thank you for being a Samsung customer. ^Lena Samsung

  • Rated 5 out of 5 stars

    Better filtering

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Provides more filtering than standard refrigerator filters that only use charcoal. Noticeable in taste and residue.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    it filters water

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best buy price matched this for me or i would not have bought it at BestBuy.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi user1,

      We appreciate your time in reaching out to us and we are glad that you purchased and chose our product. It warms our hearts to know that our Samsung Refrigerator and filters are part of your family now. We recommend that you replace the water filter every six months for better quality water. The refrigerator's water filter light will let you know when those six months are up and should be reset after changing the filter. We understand that our product is a little expensive, however, you won't regret the quality of water that will be produced. We will surely notate your feedback about this matter for better products in the future.

      I highly recommend clicking these links for a basic troubleshooting guide for future reference:
      Proper guide in replacing the water filter:
      https://www.samsung.com/us/support/answer/ANS00060149/

      You may also use this link for regular maintenance of your refrigerator's lifetime:
      https://www.samsung.com/us/support/answer/ANS00079481/

      If repair is needed, please take note of your warranty coverage:
      https://www.samsung.com/us/support/service/warranty/

      If you need further assistance, please reach us through the following options:
      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      Reference Ticket number: 1144318090

      Thank you for choosing Samsung. Have a great day.

      -Trisha- Samsung

  • Rated 5 out of 5 stars

    A bit cheaper if you buy in bulk.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For what it is, it is a bit pricey, but I can usually get a little over 7 months or so worth out of one cartridge. But if you buy it at least 2 at a time, you do save some coin.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Fridge Filter Best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We've been buying this fridge filter for 5 years, and will continue to do so because of reliability of the Samsung brand.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Average

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is an average product. Nothing different than any other one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good deal on brand name filter

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 2-pack of filters provided a significant savings for the OEM product I replaced according to manufacturer's recommendations. Very satisfied with the value.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Too expensive for 90 day usage

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wouldn't mind cost if product lasted longer other than that its okay

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Bryan,

      We appreciate you taking the time to leave us a review on the water filter. We apologize for the inconvenience since the water filter does not last longer than you expect. Our customers' satisfaction is our topmost priority, and we are continuously working to improve our Samsung products.

      If you have any questions and need further assistance, you may contact us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      Thank you for choosing Samsung, and have a great day!

      Ticket number: 1144287289
      ^Rainly Samsung

  • Rated 5 out of 5 stars

    Samsung filter

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great filter. Easy to install. It last for a reasonable amount of time. Didn't have any issues with it.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Doesn’t last

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doesn’t last long the way it says it’s supposed to.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Kaya,

      We appreciate your time in reaching out to us and we are glad that you purchased and chose our product. It warms our hearts to know that our Samsung Refrigerator and filters are part of your family now. We apologize for the inconvenience of the water filter only lasting less than 6 months. This happens depending on the quality of the water in your area and the amount of water you dispense, you may want to change the filter more or less frequently than the light suggests. We will surely notate your feedback about this matter for better products in the future.

      I highly recommend clicking these links for a basic troubleshooting guide for future reference:
      Proper guide in replacing the water filter: Reset the water filter light.
      https://www.samsung.com/us/support/answer/ANS00060149/

      You may also use this link for regular maintenance of your refrigerator's lifetime:
      https://www.samsung.com/us/support/answer/ANS00079481/

      If repair is needed, please take note of your warranty coverage:
      https://www.samsung.com/us/support/service/warranty/

      If you need further assistance, please reach us through the following options:
      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      Reference Ticket number: 1144351615

      Thank you for choosing Samsung. Have a great day.

      -Trisha- Samsung

  • Rated 3 out of 5 stars

    Works well.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Too expensive for a couple of months. A must have for your frig.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Doesn’t last very long

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hate fridge and filter seems to not last very long

    No, I would not recommend this to a friend