Customer Ratings & Reviews
- Model:
- HAF-CIN-3P
- SKU:
- 5235302
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers frequently mention that this product provides excellent water quality and is remarkably easy to use and install. Users are generally satisfied with its overall performance and appreciate how well it fits and functions with compatible refrigerators. While the filter is highly regarded for its effectiveness, some customers have expressed concerns regarding its price point. Additionally, there are very few reports of issues related to leakage, suggesting a reliable design for most users.
This summary was generated by AI based on customer reviews.
short life
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The original filter that came with fridge lasted longer.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi kimf,
We appreciate your time in reaching out to us and we are glad that you purchased and chose our product. It warms our hearts to know that our Samsung Refrigerator and filters are part of your family now. We apologize for the inconvenience of the water filter only lasting less than 6 months. This happens depending on the quality of the water in your area and the amount of water you dispense, you may want to change the filter more or less frequently than the light suggests. We will surely notate your feedback about this matter for better products in the future.
I highly recommend clicking these links for a basic troubleshooting guide for future reference:
Proper guide in replacing the water filter: Reset the water filter light.
https://www.samsung.com/us/support/answer/ANS00060149/
You may also use this link for regular maintenance of your refrigerator's lifetime:
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/
If you need further assistance, please reach us through the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144351334
Thank you for choosing Samsung. Have a great day.
-Trisha-
Good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's just a general filter. It's ok to have in freeze.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Henry,
We appreciate you giving us a review about the Samsung water filter. We are happy to know that the water filter works well on your refrigerator.
If you have any questions and need further assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for choosing Samsung, and have a great day!
Ticket number: 1144413448
^Rainly
Good product
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great filter. Enjoy the lower price of product when using rewards to buy.
I would recommend this to a friendMs
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have been sent wrong size filters. Upon returning these items to my local Best Buy they refuse to accept because they are out of date.For a few weeks I had an emergency away from home.I spoken to Store mangers and Corporate mangers refusing return of filters.I want to be reimbursed for there items. Can you help?
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Not sure why taste is funny
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Water tastes a little funny/different using the filter.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello CJBrown,
Thank you for reaching out and sharing your feedback. I understand you're having an issue with the taste of the water using the water filter. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001875/ to guide you on the issue. Just click on "Water from the dispenser is warm or tasted bad" for the troubleshooting steps.
You can also check this link https://www.samsung.com/us/support/answer/ANS00060149/ on how to replace the water filter in your Samsung refrigerator.
I also recommend watching the video on this link https://www.youtube.com/watch?v=ADl9sxfPADE on how to replace the water filter.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144243614.
-Noraina
doesn't last very long
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don't think this is very good filter even when its brand new it doesn't filter that many TDS is out I have a TDS meter that I use with my ro/di unit and this filter doesn't filter out one quarter what my ro filter filters out so I wish they would come up with a better filter
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi jdhcast,
We appreciate you taking the time to leave us a review on your Samsung water filter. We apologize for the inconvenience since the water filter doesn't filter your TDS. I highly suggest checking if you install the filter properly.
To help you with this, I will provide you with a link that indicates the steps to install the water filter.
Here's a link: https://www.samsung.com/us/support/answer/ANS00060149/.
If you have any questions and need further assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for choosing Samsung, and have a great day!
Ticket number: 1144319088
^Rainly
Excellent automatic 6 month order
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was the second time I received these filters on a 6 month automatic reorder. I was notified in advance and received them on time.
I would recommend this to a friendEverything they are supposed to be
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Work great and were the best price I found at the time. Easiest and fastest shipping and they are the real product!
I would recommend this to a friendNot quite good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Quality average, some of them only last for one month.
No, I would not recommend this to a friendok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Brought this for the refrigerator, ice taste better
I would recommend this to a friendSamsung Water filters
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quick easy process. Love dealing with Bestbuy. I shop for most of my personal and business needs here.
I would recommend this to a friendDon't know because my refrigerator still has red l
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's okay wish I knew what to do to remove the red light
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Lulu,
We appreciate you taking the time to leave us a review on your Samsung water filter. We apologize for the inconvenience since the red light is not turning off.
To help you with this, I will provide a link that indicates a troubleshooting guide to reset the water filter light.
Here's a link: https://www.samsung.com/us/support/answer/ANS00060149/.
If you have any questions and need further assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for choosing Samsung, and have a great day!
Ticket number: 1144300999
^Rainly
Trustworthy source for real Samsung filters
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love that I can get real Samsung replacement filters so easily from a company I trust.
I would recommend this to a friend- Pros mentioned:Water quality
Not Happy with My Samsung Refrigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After three losses due to poor engineering by Samsung and no responses from the Samsung Office of the President, I guess I am stuck with this albatross. Hope the filter works better than the refrigerator.
No, I would not recommend this to a friend easy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to find previous order and the easy to set up automatic delivery
I would recommend this to a friend- Cons mentioned:Price
Great product, overpriced!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like using name brand when it comes to filters used for things we ingest like water, but these are so overpriced it’s insane! Way too expensive, these desperately need price reduction!
I would recommend this to a friendBrand response from Samsung
Posted .Samsung strives to provide quality and economy. Your feedback will help us. Thanks for sharing your experience, Jackburton. ^Mae
Basic
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Water still taste funny. Ice is not coming out clear.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Eleazar,
Thank you for reaching out and sharing your feedback about the water filter in your Samsung refrigerator. I understand you're having an issue with the taste of the water coming out from the filter and the ice coming out is not clear. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001875/ and click on "Water from the dispenser is warm or tasted bad" to guide you on the issue.
You can also check this link https://www.samsung.com/us/support/troubleshooting/TSG01209062/ to guide you on the ice dispenser issue. Please click on the issue you are having with your ice dispenser.
Another link you may find useful is this one https://www.samsung.com/us/support/answer/ANS00060149/ on how to replace the water filter in your Samsung refrigerator.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144236602.
-Noraina
Bad customer service
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never got delivered Bad customer service called like 50 times But no help
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Joshua
WRONG FILTER
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.IT WAS THE WRONG ONE SO HAD TO RETURN IT. YOU NEVER HAVE THE ONE I NEED IN YOUR SIOUX CITY, IOWA STORE. THEY ALWAYS HAVE TO ORDER IT FOR ME. AND IT TAKES A WEEK TO RECEIVE IT!!
I would recommend this to a friendBest price on the market.
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best price. Best Buy gave me the offer that no one out there can do.
I would recommend this to a friend