Customer Ratings & Reviews
- Model:
- HAF-CIN-3P
- SKU:
- 5235302
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers frequently mention that this product provides excellent water quality and is remarkably easy to use and install. Users are generally satisfied with its overall performance and appreciate how well it fits and functions with compatible refrigerators. While the filter is highly regarded for its effectiveness, some customers have expressed concerns regarding its price point. Additionally, there are very few reports of issues related to leakage, suggesting a reliable design for most users.
This summary was generated by AI based on customer reviews.
As expected
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wanted to replace with original manufacturer item - it was.
I would recommend this to a friendNot Compatible with LG Refrigerators
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was the wrong filter for my LG refrigerator. I returned it and bought the correct filter.
No, I would not recommend this to a friendWrong Product
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately this was the wrong filter for my refrigerator, but I had no problem returning it.
I would recommend this to a friendAlway the best
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung products always the best (minus the Galaxy 7 lol)
I would recommend this to a friendNot a good idea
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can't recommend automatic subscriptions. They can't be cancelled on-line. Tried twice with 2 different support agents and is still shipped anyway.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello RobertL,
We understand how you feel about the water filter automatic subscription.
We suggest contacting us via the options below to speak with a live representative for further assistance.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Filter
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s not worth for the price. It lasts nothing. Needs to be changed very soon
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi RobertB,
Using a clean water filter will guarantee that the water that comes out of your Samsung refrigerator is fresh and clean. For best results, we advise changing the water filter every six months. Every time you install a new filter, you should reset the built-in water filter light on your refrigerator, which acts as a handy reminder for this replacement plan. Use only Samsung Genuine Water Filters that are listed on our official website for quality and compatibility assurance.
Samsung Genuine Water Filters
https://www.samsung.com/us/home-appliances/refrigerators/water-filters/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1149188224) to help our team gather your information.
Have a great day.
^Charles
Necessity
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Needed new water filter for fridge. Saved money by buying more than 1. Efficient ordering and delivery. Not much else to say...
I would recommend this to a friendHorrible!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this filter for my Samsung refrigerator. After three days of use, The water started coming out very slow that I eventually called for service on my refrigerator. The technician came and told me that the filter had rust in it. We didn't even have the filter in our refrigerator for more than two weeks. Had to check the filter and get a new one. Disappointed with this product would be an understatement
No, I would not recommend this to a friendThey work great, at a cost
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These Samsung water filters seem to last a decent amount of time but they are quite expensive, price match!
I would recommend this to a frienddon't last.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.THEY GET A LOT OF MOEY FOR THIS FILTER, BUT IT DOESN'T LAST. GOT TO BE A BETTER FILTER.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Samsung recommends to change the water filter every 6 months and we remind you on your unit with a timed alarm. If you rarely use the water filter then the filter will last much longer. The life of your water filter is depending on you. Thank you for choosing Samsung. ^Brad
Horrible delivery
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The delivery driver used the “TF” word after I requested not to ring the bell when making the delivery. Is this the type of people we trust on bringing our goods?
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
We can understand your disappointment with the delivery driver's attitude. To better assist you with this issue, please get in touch with the BestBuy customer service department at (888) 237-8289. They are available 24 hours a day. They can answer your questions or transfer you to your local store to give feedback about the attitude of the delivery driver.
Have a great day.
-John
- Cons mentioned:Price
Water
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.What can I say you have to have it for refrig water over priced and hate
I would recommend this to a friendBrand response from Samsung
Posted .We really value your opinion. Thank you for sharing with us. ^Thomas
Not very pleased.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The filter light wouldn't reset. Not the first I've changed, but even after running water through, it hasn't reset.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Hi Miguel, we understand your concerns with the filter icon. Please fill out the form on http://smsn.us/SamsungSupportUSA and our Social Media team will be happy to look into this. ^Rosi
- Pros mentioned:Ease of use
Easy peasy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy filter to replace in my Samsung refrigerator, which I also purchased at Best Buy.
I would recommend this to a friend Great deal!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was a great deal, 2 for less than 1 every 6 months and auto renewal every year I need it!! So happy!!
I would recommend this to a friendGood value
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy way to buy authentic filters at a good value.
I would recommend this to a friend- Pros mentioned:Water quality
Good tasting water
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good tasting water. Like your automatic replacement every six months.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Sammy,
We appreciate your time in reaching out to us and we are glad that you purchased and chose our product. It warms our hearts to know that our Samsung Refrigerator and filters are part of your family now. We apologize for the inconvenience in replacing the water filter every 6 months. We recommend replacing the water filter every six months for better quality water. The refrigerator's water filter light will let you know when those six months are up and should be reset after changing the filter. We understand that our product is a little expensive, however, you won't regret the quality of water that will be produced. We will surely notate your feedback about this matter for better products in the future.
I highly recommend clicking these links for a basic troubleshooting guide for future reference:
Proper guide in replacing the water filter:
https://www.samsung.com/us/support/answer/ANS00060149/
You may also use this link for regular maintenance of your refrigerator's lifetime:
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/
If you need further assistance, please reach us through the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144350626
Thank you for choosing Samsung. Have a great day.
-Trisha-
Water filter does not last as long as promised
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The water filter seems to do a good job, however, I have bought 5 of these so far some from Samsung directly and some from other retailers, and none of them have lasted anywhere close to the 6 months listed on the package. For many of the ones purchased the water pressure slows to a trickle after only 6-8 weeks and needs to be replaced. As a result I would reconsider buying a Samsung refrigerator next time I need one.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello swoop77,
Thank you for reaching out and sharing your feedback about the water filter in your Samsung refrigerator. I understand you're having an issue with the water filter as it didn't last for 6 months and the water pressure becomes slow after 6 to 8 months of use. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001875/ for the water dispenser issues. Just click on "Water dispenses slowly" to guide you on the issue.
You can also watch the video on this link https://www.youtube.com/watch?v=XR86_O-ZfFA on how to fix your refrigerator's water dispenser.
Another link you can check is this https://www.samsung.com/us/support/answer/ANS00060149/ on how to replace the water filter in your Samsung refrigerator.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144281959.
-Noraina
Brand response from MsSamsung
Posted .Swoop77,
I'm sorry to hear the frequency of replacing the water filter in your refrigerator has resulted in your dissatisfaction. The filters are designed for a capacity of approximately 300 gallons of usage, which averages about 6 months in most homes. It isn't unusual for the cartridge to require more frequent changes in homes with heavier usage or where the water has a high level of minerals or other impurities. It may benefit you to speak with a plumber in your area for help determining whether a household filtration system might suit your needs.
Thank you,
Ms. Samsung
Bad filter cost me $90.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this for our Samsung refrigerator as the icon on the panel said it needed to be changed. A few hours later, there was water all over the floor and in the bottom on the refrigerator floor. We turned off the water to the filter and it continued to leak. We called a tech who said the filter was bad. We replaced it and no leaking. We are totally done with Samsung.
No, I would not recommend this to a friendAlways Use Genuine Parts
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The subscription offer is a good deal considered this is a Samsung brand product.
I would recommend this to a friend