Customer Ratings & Reviews
- Model:
- HAF-CIN-3P
- SKU:
- 5235302
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers frequently mention that this product provides excellent water quality and is remarkably easy to use and install. Users are generally satisfied with its overall performance and appreciate how well it fits and functions with compatible refrigerators. While the filter is highly regarded for its effectiveness, some customers have expressed concerns regarding its price point. Additionally, there are very few reports of issues related to leakage, suggesting a reliable design for most users.
This summary was generated by AI based on customer reviews.
Performance
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Only lasts 5 months, not the 6 advertised. A little tricky to install.
I would recommend this to a friendExpensive water filter for 3 mos
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Four times a year at $50. Ea Is a pretty expensive filter for an expensive refrigerator
I would recommend this to a friendBrand response from Samsung
Posted .Hello Ed20,
We appreciate your time in reaching out to us and we are glad that you purchased and chose our product. We understand that our product is a little expensive, however, you won't regret the quality of water that will be produced. We will take note of your feedback as this helps us improve the quality of the service we provide to all our customers.
You can check this link https://www.samsung.com/us/support/answer/ANS00060149/ to guide you on how to replace the water filter in your Samsung refrigerator.
You may also use this link https://www.samsung.com/us/support/answer/ANS00079481/ for regular maintenance of your refrigerator.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=refrigerator&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung refrigerator.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144509980.
-Noraina
Great item
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Last long time Price would be less expensive But its worth it
I would recommend this to a friendFilter doesn't work
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This filter doesn't work inside my fridge and I tried all I could to make it work but it all wasted efforts.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Kemmy, ensuring your water filter is installed correctly is essential. Let us help you with this.
Below is a link to help you replace the water filter on your fridge. Please choose "Replace water filter" after kindly follow the steps under "HAF-CIN and HAF-QIN filter types" and watch the video included.
Replace the water filter in your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00060149/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147243451) to help our team pull up your information.
Have a great day.
^Camille
Smelly water
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hooked it up but my water smells coming from the filter. So we drink from the tap.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Andrea,
Thank you for reaching out and sharing your feedback about the water filter in your Samsung refrigerator. I understand you're having an issue with the smell of the water coming out from the filter. We do apologize for the inconvenience this has caused you. We would like to help you through this.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001875/ and click on "Water from the dispenser is warm or tastes bad" to guide you on the issue.
You can also check this link https://www.samsung.com/us/support/answer/ANS00060149/ on how to replace the water filter in your Samsung refrigerator.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144236508.
-Noraina
The water filter didnt work in our ref.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Im not sure if it is our water system or our ref's indicator is not working.
No, I would not recommend this to a friend- Pros mentioned:Overall performance
Works!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's a filter, for a frig!!!! Works as it should!!!!!
I would recommend this to a friendBrand response from MsSamsung
Posted .Hi Gtr2505,
Glad you're happy with your filter and assume from your comments that the 1-star rating should actually have been 5!
Best Wishes,
Ms. Samsung
frig filter
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Over the phone order, the store person specified this expensive filter for our specific frig., however the frig needed an external fitting for the filter to go into? The frig it's self has none? We were not told about this until after the delivery. It was easy to get a refund but there is no filter on our ice maker to date.
No, I would not recommend this to a friendSamsung - Water Filters For Select Samsung
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung - Water Filters For Select Samsung - easy to install but a bit $$$ -
I would recommend this to a friendFilter was opened!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was opened out of the plastic. I thought about returning but couldn’t find my receipt. Went ahead and put it in my refrigerator today, hopefully we don’t get sick!
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We appreciate you informing us of the status of your Samsung water filter when you opened it.
To better assist you, please contact our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can answer your question or transfer you to your local store to answer your inquiry.
Thank you!
-Angelica
Samsung brand is unreliable
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung is a very unreliable brand. Their support is horrible. I will not buy any more of their products. I think I will even switch to the iPhone so I would not deal with Samsung anymore.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Ahmed,
Thank you for your review.
We would love the opportunity to speak with you about this concern to your water to determine how we can best assist you with this.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide them with this number (1144960550) when you message us to help our team pull up your information.
Have a great day.
^Charles
Not Happy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t seem to be filtering to water. Water tastes awful
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Donna,
Thank you for reaching out and sharing your feedback about the water filter on your Samsung refrigerator. I understand you're having an issue with your water filter that doesn't filter and the water tastes awful. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001875/ to guide you on the issue. Just click on "Water from the dispenser is warm or tastes bad" for the right troubleshooting steps.
You can also check this link https://www.samsung.com/us/support/answer/ANS00060149/ on how to replace the water filter in your Samsung refrigerator.
I also recommend watching the video on this link https://www.youtube.com/watch?v=ADl9sxfPADE on how to replace the water filter in your Samsung refrigerator.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144263113.
-Noraina
Use or damaged filter
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I think I bought a used one or one that was returned. After draining the water after installing , my refrigerator new filter light didn’t turn off. So I ordered another one from a different store and it worked fine.
No, I would not recommend this to a friendInstalled yet warning light continues to display
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I installed the filter and the warning light still displays. Frustrated.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Hive,
We appreciate you giving us your honest feedback about the Samsung water filter. We apologize for the inconvenience since the warning light of the water filter is not turning off after installing a new water filter.
I will provide you with a link that indicates the steps to reset the water filter light.
Here's a link: https://www.samsung.com/us/support/answer/ANS00060149/.
If you have any questions and need further assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for choosing Samsung, and have a great day!
Ticket number: 1144297003
^Rainly
Filter
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not the filter I like, will not recommend to others
No, I would not recommend this to a friendNeeded
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.6 gallons of water needed to run through the filter before using????
No, I would not recommend this to a friendExpensive and defective
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Installed and spent a loooong time standing at the fridge trying to run the recommended amount of water through it. After 2 days, water started tasting like dirt. Took filter out to see if something was wrong, and apparently, it can not be re-installed. So $50 for pretty much nothing.
No, I would not recommend this to a friendFilter is fine
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Filter is fine, I guess. The Samsung fridge is not.
No, I would not recommend this to a friendLasted 2 months
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very expensive and flow became a trickle within 2 months
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Terry,
Thank you for letting us know about the water filter. We understand that the water filter is a bit pricy.
I will provide you with a link that indicates related concerns about water filters.
Here's a link: https://www.samsung.com/us/support/answer/ANS00060149/.
If you have any questions and need further assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for choosing Samsung, and have a great day!
Ticket number: 1144323967
^Rainly
Tiny leak made a mess
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Maybe I was unlucky but this filter had a very tiny leak that I did not notice when installing it, but the next morning I found a mess of water in the lower part of the refrigerator.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there MiguelF, I see you are having issues installing your water filter in your Samsung Refrigerator. I understand how frustrating that can be and would like to offer a helpful guide to resolve your concerns. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
If you need any additional guidance, please reach out to us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143898045. We thank you for being a part of our Samsung family. ^Brad