Customer Ratings & Reviews
- Model:
- HAF-QIN
- SKU:
- 11004069
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Good value
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We went to a few stores and Best Buy had it in stock,
I would recommend this to a friendEasy Replacement for Samsung Fridge
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works just as expected and is an easy replacement.
I would recommend this to a friendNo more Bestbuy for me
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy sent me a defective filter on my auto resupply subscription. I called customer service and they sent a pick up tag. A few weeks later the faulty filter was sent back to me with a note saying used filters are not returnable. I called customer service again and explained the situation again and they sent another pick up tag. Once again it was sent back toe with a note saying this item wasn't returnable. For the third time customer service sent a pick up tag and once more it came back with the same note. I called customer service again and this time they said they couldn't do anything. They spent more money picking up and reshipping the same faulty filter than it would have cost to replace the item. Apparently nobody in customer service has the ability to interact with people in the return department. I know send copies of all my crutchfieild receipts to the Best buy women who kept sending back the filter and to Best buys CEO. The $45 filter has cost them over $8000 in sales in the past two years, not to mention the fact that I cancelled the filter subscription and buy those elsewhere now.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We understand your dismay about your overall experience receiving a defective water filter and returning it.
Please don't hesitate to contact our Best Buy customer service department at (888) 237-8289 for further assistance. They can answer your question or transfer you to your local store.
Thank you.
-Angelica
Product worked as advertised
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Solid product, worked as advertised. Some water was leaking initially but that was quickly sorted. Have had 0 problems since
I would recommend this to a friendWorks Great!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with this replacement filter. Will purchase again!
I would recommend this to a friend- Pros mentioned:Installation
Best Buy is the place to get it.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very easy to install. Not too expensive. Best Buy always has it in stock, so very convenient for future filter replacement.
I would recommend this to a friend Great Product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the second time I ordered this product and I am satisfied. A bit pricey though...
I would recommend this to a friend- Pros mentioned:Water quality
it's ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.there is no choice for my refrigerator i need this one for my water and ice maker.water comes out is taste good.
I would recommend this to a friendBrand response from Samsung
Posted .Hi beeUSA,
We appreciate your time in reaching out to us and we are glad that you purchased and chose our product. It warms our hearts to know that our Samsung refrigerator and water filter are part of your family now. We like to let you know that we have some tips on how to properly maintain your refrigerator.
Please click the link below for some tips:
https://www.samsung.com/us/support/answer/ANS00079481/
You may use this link for a proper guide in replacing your water filter:
https://www.samsung.com/us/support/answer/ANS00060149/
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144305456
Thank you for choosing Samsung. Have a great day.
-Trisha-
Filters fine BUT extremely difficult install
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've changed our filter twice using the Samsung filter BUT each time is has been extremely difficult to install, causing considerable spillage into the fridge/freezer drawer. The install requires significant twisting force while water spills out. Turning off the water to the firdge will decrease this but will still allow for a messy change. I'll probably try a different brand next time since the factory warranty will be up anyway.
No, I would not recommend this to a friendFilt3r
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Received quickly, easily changed, in stock, easy order.
I would recommend this to a friendInstallation not easy
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The installation was not easy at all. Check out the installation video before attempting to replace.
I would recommend this to a friendjust right for my frigde
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.just right for my frigde. user friendly instructions
I would recommend this to a friendBest one I had use
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best so far bottle last us about 6 months I would recommend
I would recommend this to a friend- Cons mentioned:Price
Pricey and hard to find
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This filter is not sold at home improvement stores. They’re all pricey, but there’s no knock off cheaper version.
I would recommend this to a friendBrand response from Samsung
Posted .Thank you for your feedback, Jstreck. ^Lo
- Cons mentioned:Price
Pricey
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best buy has their own brand of filter that works perfectly fine and is half the price
No, I would not recommend this to a friend Shorter life than expected
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The filter lasts about 2 months and not 3 as advertised. Otherwise, it works as expected.
I would recommend this to a friendBrand response from Samsung
Posted .Hi there,
We understand how you feel regarding this water filter. We are here to sort this out with you.
This water filter can last up to 6 months or so if it has already filtered 300 gallons of water whichever comes first.
^Rodel
Works great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung is always number one for my refrigerator!!
I would recommend this to a friend- Pros mentioned:Water quality
Water Filter
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to install. Water tastes great. I recommended setting up autodelivery so you don't have to worry about it
I would recommend this to a friend fits! works!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.lasts a long time, is the right fit for my fridge!
I would recommend this to a friendIn store pick up water filter
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a water filter that fits our refrigerator and was in the store when I went there
I would recommend this to a friend