Customer Ratings & Reviews
- Model:
- HAF-QIN
- SKU:
- 11004069
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Water Filter review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Difficult to remove and install new filter. Instructions not available to reset filter. Had to call Geek Squad and they took some time to find out on You Tube.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Cookie3443,
We appreciate you giving us a review about the Samsung water filter. We apologize for the inconvenience of having a problem installing the water filter.
To help you with this, I will provide you with a link that indicates an article about replacing the water filters.
Here's a link: https://www.samsung.com/us/support/answer/ANS00060149/.
For further assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community:
https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for choosing Samsung, and have a great day!
Ticket number: 1144549561
^Rainly
- Cons mentioned:Price
Filter
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A little expensive. It’s made to last only three months.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Wolf, sharing your observation with the water filter matters. Let's go ahead and help you with this.
The water filter capacity is 300 gallons.
We recommend changing your water filter every 6 months. However, this depends on the quality of the water in your area and the amount of water you dispense; you may want to change the filter more or less frequently.
Please see this link for more details. Kindly click on every option available to know more.
Replace the water filter in your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00060149/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146613298) to help our team pull up your information.
Have a great day.
^Camille
Water Filter
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered online for curbside pick up. When i went to pick it up it was the wrong one and I was required to go into the store to return and order the correct one. This defeated the purpose of curbside pick up.
I would recommend this to a friendFilter replacement
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a filter that I feel is over priced. When a manufacturer makes a product that requires a filter to be replaced and recommends that it be replaced every six months, last Samsung product I will purchase. Maybe Best Buy should remove the Samsung product line.
I would recommend this to a friendBrand response from Samsung
Posted .We want to assist you with your fridge's water filter, ChuckR. Let us help you out.
We know how important it is to have clean, ready-to-drink water. Please read the details about replacing the filter in your fridge. We highly recommend using a Samsung brand water filter for your fridge to avoid leaks and damage to your refrigerator. It is ideal to replace the water filter every six months or after 300 gallons of water have been used. It's like spending $7.50 monthly or every 50 gallons of water.
For reference, please visit these links.
Replace the water filter in your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00060149/
To order a replacement:
https://www.samsung.com/us/home-appliances/home-appliances-accessories/refrigerators/haf-qin-refrigerator-water-filter-2-pack-haf-qin-2p-exp/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1150463175) to help our team pull up your information when you message us.
Have a great day.
-John
Ice maker
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The red light for filter will not go off and it isn't producing enough ice.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We want you to have an effortless experience with the refrigerator, ChristinagD. Let's get you the help you need.
Here are some steps to take if the reset light is still blinking after replacing the water filter and to rectify your ice maker when it is not making enough ice. Please click the links below and hyperlinks, and watch the instructional video for tips.
Replace the water filter in your Samsung refrigerator (See resetting the filter light):
https://www.samsung.com/us/support/answer/ANS00060149/
The ice maker is making some ice, but not enough:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-maker-is-making-some-ice-but-not-enough
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1146518031, to help our team pull up your information when you message us.
Have a great day.
-John
- Pros mentioned:Water quality
first water filter change
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We replaced our water filter on our new frig. Worked well
No, I would not recommend this to a friend expensive
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this filter and then found it so much cheaper that we returned this one. $50 compared to $11.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there,
Thank you for choosing Samsung for your water filter needs. We're sorry to hear that you returned the water filter because the price was too high and you found a cheaper one. We would love to work with you in the future.
Please visit www.samsung.com or one of our partner websites to explore products that better suit your needs.
Have a great day.
^Camille
Fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fulfilled my needs, availability. We found a friendly customer employee; she took the time to show me where to find my product. After I showed her the photo, she took me to the correct product allocation.
I would recommend this to a friendReplacements
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the required filter for my refrigerator. I replaced it but the “filter” light did not turn off. It’s obnoxious
I would recommend this to a friendBrand response from Samsung
Posted .Hi Ppb25,
We appreciate your time in reaching out to us and we are glad that you purchased and chose our product. It warms our hearts to know that our Samsung Refrigerator and filters are part of your family now. We apologize for the inconvenience of the water filter light indicator not turning off. We will surely notate your feedback about this matter for better products in the future.
I highly recommend clicking these links for a basic troubleshooting guide for future reference:
Proper guide in replacing the water filter: Reset the water filter light.
https://www.samsung.com/us/support/answer/ANS00060149/
You may also use this link for regular maintenance of your refrigerator's lifetime:
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/
If you need further assistance, please reach us through the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144686396
Thank you for choosing Samsung. Have a great day.
-Trisha-
return product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I no longer have this refrigerator and I tried to discontinue this water filter and they told me it was to late to cancel order I am a senior with health problems and unable to return. So I looking for a way to return this
No, I would not recommend this to a friendBrand response from Samsung
Posted .KatheyB, we understand your frustration regarding your water filter order, especially since you no longer have the fridge. We want to discuss support options with you regarding the return of the water filter and cancellation of your order.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1150324828) to help our team pull up your information.
Have a great day.
^Camille
Pricey
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a filter but somewhat pricey compared to other stores or sites.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We appreciate you informing us of your experience purchasing one of our water filters.
Please contact our Best Buy customer service department at (888) 237-8289 to better assist you. Call 24 hours a day. They can answer your question or transfer you to your local store to answer your inquiry.
Thank you.
-Angelica
Needed a Samsung Water Filter
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had no idea that my Samsung fridge was 6 months old. Until I see the red light on the fridge door. Logged into BB and brought a official Samsung water filter. Good to go for another 6 months.
I would recommend this to a friendWater filter ok but instructions not clear
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Water filter for our Samsung Fridge has done the job. Was a bit tough to remove old one (first time with this fridge) because instructions that came with new one were not entirely clear.
I would recommend this to a friendHigh cost
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cost all this money for a filter and it does even last that long
No, I would not recommend this to a friendIt tastes good but the value to quality nope!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We replaced filter but the TDS value is high. It doesnt add up quality for value !!!
I would recommend this to a friendBrand response from Samsung
Posted .We appreciate you sharing a review on one of our Samsung water filters, TechieFan.
Should you need support, please don't hesitate to contact us at www.Samsung.com or by calling 1-800-726-7864 (1-800-SAMSUNG).
Thank you!
-Angelica
filter
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this filter is way over priced. does it work sure but you can buy the same filter for a third of this one else where.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Eez34,
We appreciate your time in reaching out to us and we are glad that you purchased and chose our product. It warms our hearts to know that our Samsung Refrigerator and filters are part of your family now. We recommend that you replace the water filter every six months for better quality water. The refrigerator's water filter light will let you know when those six months are up and should be reset after changing the filter. We understand that our product is a little expensive, however, you won't regret the quality of water that will be produced. We will surely notate your feedback about this matter for better products in the future.
I highly recommend clicking these links for a basic troubleshooting guide for future reference:
Proper guide in replacing the water filter:
https://www.samsung.com/us/support/answer/ANS00060149/
You may also use this link for regular maintenance of your refrigerator's lifetime:
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/
If you need further assistance, please reach us through the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144400078
Thank you for choosing Samsung. Have a great day.
-Trisha-
Water Filter
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The filter is hard to install, I do like the fact it comes to the house.
I would recommend this to a friendBrand response from Samsung
Posted .Hi there, TraceyG.
We'll be happy to assist you with installing the water filter.
This link will show you how to install a water filter in your fridge.
https://www.samsung.com/us/support/answer/ANS00060149/
If you are having trouble placing the new water filter in your refrigerator, please visit the troubleshooting guide below.
https://www.samsung.com/us/support/troubleshooting/TSG01109722/
If you require further assistance with the water filter, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145839574) to help our team pull up your information when you message us.
Have a wonderful day!
—Vannesa
- Cons mentioned:Price
Samsung refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to replace. It is pricey but what isn’t now a days.
I would recommend this to a friend Not that great.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 3-4 months water starts getting cloudy. Wish a better product was out.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
We want to inquire more about what occurs with your Samsung water filter so we can help as soon as possible.
You may contact us via our Support Channels below to speak with a live representative to better assist you.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you!
-Angelica
Costly
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works well hate to have to replace every 6 months wish it would last longer
I would recommend this to a friendBrand response from Samsung
Posted .Greetings,
We are happy to see you sharing your honest feedback about the water filter.
You need a clean water filter to get fresh, filtered water. We recommend that you replace the water filter every six months. The refrigerator's water filter light will let you know when those six months are up and should be reset after changing the filter.
If you have inquiries and need further assistance in the future, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145658818, which will help our team pull up your information.
^Rainly