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Customer reviews

Rating 4.8 out of 5 stars with 3145 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

96%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 147 Showing 2,921-2,940 of 3,145 reviews
  • Rated 1 out of 5 stars

    the sent wrong item for the second time!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    once again, you sent me the wrong filter! 6 months ago you sent me wrong filter, and i went to the local Best buy and spent 2 hrs resolving a problem, getting correct filleter and and the manager PROMOSED that i info in the system is correct and next time i will get the correct filter. I can't believe, that you sent me the wrong filter agian!!!

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi AlexanderB,

      To better address your service and purchase experience, please contact Best Buy customer service department at P. (888) 237-8289 H. 24 hours a day.

      They can either answer your question or transfer you to your local store to answer your specific concern.

      -Kimberly Samsung

  • Rated 5 out of 5 stars

    Water Filyer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to replace and no problem of leaking. Price is higher compared to buying direct to Samsung.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    H2O Filter

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    OEM product you'll never get wrong, buy it at a reputable store.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Serves it purpose

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The water filter was sufficient. Filters don't seem to last long.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    A necessary but annoying purchase

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think my review is more on changing out the filter than the filter itself. But makes water taste a LOT better.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      We understand the sentiments you shared about the water filter changing process. Let's address this right away, Brenda.

      I have shared a guide below for instructions for a smooth water filter replacement process. Please watch the instructional video and click on the embedded link included.

      Replace the water filter in your Samsung refrigerator:
      https://www.samsung.com/us/support/answer/ANS00060149/

      Should you require further assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number 1147006231, to help our team pull up your information.

      Have a great day!

      ^Chrystel Samsung

  • Rated 4 out of 5 stars

    Does the job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What can I say? I need a water filter, this is the required item, so I have to buy it. A little pricey, but it lasts a while.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    water filter for samsung refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I believe this is a good buy. I just wished there were more options for me to choose from.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    QC laose

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The shipping team mailed a wrong filter and I needed to go to the store to replace it. I am not sure why they did not check prior to sending it

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued BestBuy Client,

      We're saddened that you had to experience this. To better assist you, please contact the BestBuy customer service department at (888) 237-8289. They are available 24 hours a day. They can either answer your question or transfer you to your local store to address your specific concerns.

      Have a great day!

      Chrystel Samsung

  • Rated 4 out of 5 stars

    Water filter

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Directions are not as easy to follow as stated in the maintenance book . Look to be functional

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not bad!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Life on this needs to expend they just don’t last long time!

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Lovac,

      Thank you very much for your review of one of our products. Should you need support in the future, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).

      Have a great day!

      ^Rodel Samsung

  • Rated 4 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product fit for purpose. No complaints here.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    ok

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't regret of this purchase. It was a good choice. Easy to use.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Refrigerator filter

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exactly what I needed. Staff was kind and helpful.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Fridge water filter

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Price was better than Amazon with a coupon. Easy to buy online and was delivered promptly

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Samsung

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purification is good taste ok no taste of any chemicals

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    good product so far

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good product so far wish they would specify better product information on the type of product ID

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good filter

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great but it was a little tricky to figure out if this model was the correct one.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good filter

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Filter is good but have to replace it every 2 months

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Samsung fridge filter

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product! Easy to replace. Instructions are clear.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello there,

      We are glad to know you love your water filter. Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).

      Have a great day.

      ^Camille Samsung

  • Rated 5 out of 5 stars

    Fridge filter

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good filter for fridge just recomend to buy the one that has the two packs

    I would recommend this to a friend