Customer Ratings & Reviews
- Model:
- HAF-QIN
- SKU:
- 11004104
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
to a friend
Water Filter
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered online for curbside pick up. When i went to pick it up it was the wrong one and I was required to go into the store to return and order the correct one. This defeated the purpose of curbside pick up.
I would recommend this to a friendreturn product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I no longer have this refrigerator and I tried to discontinue this water filter and they told me it was to late to cancel order I am a senior with health problems and unable to return. So I looking for a way to return this
No, I would not recommend this to a friendBrand response from Samsung
Posted .KatheyB, we understand your frustration regarding your water filter order, especially since you no longer have the fridge. We want to discuss support options with you regarding the return of the water filter and cancellation of your order.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1150324828) to help our team pull up your information.
Have a great day.
^Camille
Ice maker
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The red light for filter will not go off and it isn't producing enough ice.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We want you to have an effortless experience with the refrigerator, ChristinagD. Let's get you the help you need.
Here are some steps to take if the reset light is still blinking after replacing the water filter and to rectify your ice maker when it is not making enough ice. Please click the links below and hyperlinks, and watch the instructional video for tips.
Replace the water filter in your Samsung refrigerator (See resetting the filter light):
https://www.samsung.com/us/support/answer/ANS00060149/
The ice maker is making some ice, but not enough:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-maker-is-making-some-ice-but-not-enough
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1146518031, to help our team pull up your information when you message us.
Have a great day.
-John
first water filter change
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We replaced our water filter on our new frig. Worked well
No, I would not recommend this to a friendFridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fulfilled my needs, availability. We found a friendly customer employee; she took the time to show me where to find my product. After I showed her the photo, she took me to the correct product allocation.
I would recommend this to a friendReplacements
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the required filter for my refrigerator. I replaced it but the “filter” light did not turn off. It’s obnoxious
I would recommend this to a friendBrand response from Samsung
Posted .Hi Ppb25,
We appreciate your time in reaching out to us and we are glad that you purchased and chose our product. It warms our hearts to know that our Samsung Refrigerator and filters are part of your family now. We apologize for the inconvenience of the water filter light indicator not turning off. We will surely notate your feedback about this matter for better products in the future.
I highly recommend clicking these links for a basic troubleshooting guide for future reference:
Proper guide in replacing the water filter: Reset the water filter light.
https://www.samsung.com/us/support/answer/ANS00060149/
You may also use this link for regular maintenance of your refrigerator's lifetime:
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/
If you need further assistance, please reach us through the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144686396
Thank you for choosing Samsung. Have a great day.
-Trisha-
Pricey
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a filter but somewhat pricey compared to other stores or sites.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We appreciate you informing us of your experience purchasing one of our water filters.
Please contact our Best Buy customer service department at (888) 237-8289 to better assist you. Call 24 hours a day. They can answer your question or transfer you to your local store to answer your inquiry.
Thank you.
-Angelica
Needed a Samsung Water Filter
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had no idea that my Samsung fridge was 6 months old. Until I see the red light on the fridge door. Logged into BB and brought a official Samsung water filter. Good to go for another 6 months.
I would recommend this to a friendHigh cost
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cost all this money for a filter and it does even last that long
No, I would not recommend this to a friendWater filter ok but instructions not clear
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Water filter for our Samsung Fridge has done the job. Was a bit tough to remove old one (first time with this fridge) because instructions that came with new one were not entirely clear.
I would recommend this to a friendIt tastes good but the value to quality nope!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We replaced filter but the TDS value is high. It doesnt add up quality for value !!!
I would recommend this to a friendBrand response from Samsung
Posted .We appreciate you sharing a review on one of our Samsung water filters, TechieFan.
Should you need support, please don't hesitate to contact us at www.Samsung.com or by calling 1-800-726-7864 (1-800-SAMSUNG).
Thank you!
-Angelica
Water Filter
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The filter is hard to install, I do like the fact it comes to the house.
I would recommend this to a friendBrand response from Samsung
Posted .Hi there, TraceyG.
We'll be happy to assist you with installing the water filter.
This link will show you how to install a water filter in your fridge.
https://www.samsung.com/us/support/answer/ANS00060149/
If you are having trouble placing the new water filter in your refrigerator, please visit the troubleshooting guide below.
https://www.samsung.com/us/support/troubleshooting/TSG01109722/
If you require further assistance with the water filter, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145839574) to help our team pull up your information when you message us.
Have a wonderful day!
—Vannesa
filter
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this filter is way over priced. does it work sure but you can buy the same filter for a third of this one else where.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Eez34,
We appreciate your time in reaching out to us and we are glad that you purchased and chose our product. It warms our hearts to know that our Samsung Refrigerator and filters are part of your family now. We recommend that you replace the water filter every six months for better quality water. The refrigerator's water filter light will let you know when those six months are up and should be reset after changing the filter. We understand that our product is a little expensive, however, you won't regret the quality of water that will be produced. We will surely notate your feedback about this matter for better products in the future.
I highly recommend clicking these links for a basic troubleshooting guide for future reference:
Proper guide in replacing the water filter:
https://www.samsung.com/us/support/answer/ANS00060149/
You may also use this link for regular maintenance of your refrigerator's lifetime:
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/
If you need further assistance, please reach us through the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144400078
Thank you for choosing Samsung. Have a great day.
-Trisha-
Samsung refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to replace. It is pricey but what isn’t now a days.
I would recommend this to a friendNot that great.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 3-4 months water starts getting cloudy. Wish a better product was out.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
We want to inquire more about what occurs with your Samsung water filter so we can help as soon as possible.
You may contact us via our Support Channels below to speak with a live representative to better assist you.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you!
-Angelica
Costly
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works well hate to have to replace every 6 months wish it would last longer
I would recommend this to a friendBrand response from Samsung
Posted .Greetings,
We are happy to see you sharing your honest feedback about the water filter.
You need a clean water filter to get fresh, filtered water. We recommend that you replace the water filter every six months. The refrigerator's water filter light will let you know when those six months are up and should be reset after changing the filter.
If you have inquiries and need further assistance in the future, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145658818, which will help our team pull up your information.
^Rainly
Good quality filter
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a great product and easy installation for me.
I would recommend this to a friendMr
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After purchasing the replacement filter I see no difference in the way the TDS reading from the old filter to the new filter so I wonder if it’s just passing water through rather than improving the water quality, I’m just being honest I see absolutely no difference in the TDS readings from the original filter to the brand new filter and these filters are not cheap. James
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Jayj213,
We appreciate your time in reaching out to us and we are glad that you purchased and chose our product. We understand that our product is a little expensive, however, you won't regret the quality of water that will be produced. We will also take note of your feedback as this helps us improve the quality of the service we provide to all our customers.
You can check this link https://www.samsung.com/us/support/answer/ANS00060149/ to guide you on how to replace the water filter in your Samsung refrigerator.
You may also use this link https://www.samsung.com/us/support/answer/ANS00079481/ for regular maintenance of your refrigerator.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=refrigerator&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung refrigerator.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144496235.
-Noraina
My mistake
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I accidentally purchased this as an alternative to the correct filter out of stock. However, the delivery was fast.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client, To better assist you with this issue, don't hesitate to get in touch with our Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Samsung filter
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Like best Buy filter better. This filter does not last as long.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We strive to assist you with your water filter, Sherlee.
We recommend checking the resources below for replacing the water filter in your fridge.
We do not encourage third-party water filters, as they may cause leaks and damage the fridge. And we recommend replacing the water filter every six months or up to 300 gallons.
Kindly please refer to these links for details.
Replace the water filter in your Samsung refrigerator (See opening statement and note):
https://www.samsung.com/us/support/answer/ANS00060149/
Samsung product page (Specs tab):
https://www.samsung.com/us/home-appliances/home-appliances-accessories/refrigerators/haf-qin-refrigerator-water-filter-haf-qin-exp/#specs
Should you need support in the future, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1145856630, to help our team pull up your information when you message us.
Have a great day.
-John