Customer Ratings & Reviews
- Model:
- HAF-QIN
- SKU:
- 11004104
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
to a friend
Samsung filter
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Like best Buy filter better. This filter does not last as long.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We strive to assist you with your water filter, Sherlee.
We recommend checking the resources below for replacing the water filter in your fridge.
We do not encourage third-party water filters, as they may cause leaks and damage the fridge. And we recommend replacing the water filter every six months or up to 300 gallons.
Kindly please refer to these links for details.
Replace the water filter in your Samsung refrigerator (See opening statement and note):
https://www.samsung.com/us/support/answer/ANS00060149/
Samsung product page (Specs tab):
https://www.samsung.com/us/home-appliances/home-appliances-accessories/refrigerators/haf-qin-refrigerator-water-filter-haf-qin-exp/#specs
Should you need support in the future, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1145856630, to help our team pull up your information when you message us.
Have a great day.
-John
Not working
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Still blinks after inserting the new filter. Hmmmmm
I would recommend this to a friendBrand response from Samsung
Posted .Angela, we understand the importance of having a working water filter for your household and would love to assist you.
Below is a link to help you in changing the water filter. Please choose "Replace the water filter" and watch the video included.
Replacing the water filter
https://www.samsung.com/us/support/answer/ANS00060149/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146076739) to help our team pull up your information.
Have a great day.
^Camille
Good Filter, Poor Value
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased a 3 pack of generic brand filters from Amazon for less than I paid for this one filter.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for your feedback! ^Ty
Expensive item for replacement
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too expensive for only 6 months before you have to replace again!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there.
We appreciate your review of your experience with your Samsung water filter. Let's go ahead and provide you with some information.
Upon checking, depending on the quality of the water in your area and the amount of water you dispense, you may want to change the filter more or less frequently than the light suggests. Please check these links for details.
Replace the water filter in your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00060149/
Changing the water filter on your Samsung refrigerator | Samsung US
https://www.youtube.com/watch?v=okAfV86M0iw
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145461899) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
This filter seems to need to be changed often.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This filter doesn’t seem to last very long. We need to change it out every 4 months or so. It seems that it’s a revenue stream for them.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi JImI! Generally our filters last around 6 months depending on water/ice usage. ^Jecca
Bispoke
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I replaced my old refrigerator to new thinking it better
I would recommend this to a friendBrand response from Samsung
Posted .Thank you for sharing your review, Mrsali. We want to learn more about what occurs with your Samsung water filter.
You may contact us via our Support Channels below to speak with a live representative to better assist you.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you!
-Angelica
I recommend
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This filter was easy to use and fit perfectly into
I would recommend this to a friendBrand response from Samsung
Posted .Hi mitmik991933,
We appreciate you giving us feedback about the Samsung water filter. You made an excellent choice for your home! We are pleased to know how happy you are!
If you have inquiries or need further assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for choosing Samsung, and have a great day!
Ticket number: 1144485695
^Rainly
Filter
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not seem to make a difference. Changed filter but light still on. Could not change light status.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Samsung Customer, I see that you have some concerns with your Samsung Refrigerator water filter light. This light is on a timed schedule to remind you every since months that you need to change your filter. You can reset the light by pressing the water filter reset button for three seconds on your control panel. Change it when you need it. you can use the light as a reminder to order the filter. Our filters are rated to filtrate 300 gallons of water. If you need any assistance, please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143365336. I thank you for taking the time to post your review and for choosing Samsung for you kitchen needs. ^Brad
Pretty good
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a pretty good purchase. I just wish they lasted longer than six months.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Sims6j,
We appreciate your time in reaching out to us and we are glad that you purchased and chose our product. It warms our hearts to know that our Samsung Refrigerator and filters are part of your family now. If the water filter only lasts less than 6 months, this may happen depending on the quality of the water in your area and the amount of water you dispense, you may want to change the filter more or less frequently than the light suggests. We will notate your feedback about this matter to improve our products in the future.
I highly recommend clicking these links for a basic troubleshooting guide for future reference:
Proper guide in replacing the water filter: Reset the water filter light.
https://www.samsung.com/us/support/answer/ANS00060149/
You may also use this link for regular maintenance of your refrigerator's lifetime:
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/
If you need further assistance, please reach us through the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144351495
Thank you for choosing Samsung. Have a great day.
-Trisha-
Water filter for Bespeak is unreturnable even new
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never got the refrigerator due to delivery problems. Now i need to return the NEVER OPENED water filter and need to extend the return date by 3 weeks. Far less than the delivery date was extended for me. It is $50 and I'm retired so thats a lot to for me.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
To better assist you with the return policy, please contact Best Buy's customer service department at (888) 237-8289. They are open 24 Hours a Day.
They can either answer your question or transfer you to your local store to answer your specific concern.
Leo
Careful installing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item is needed for my refrigerator, but I caught HELL putting it in! It also leaked afterwards
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are having concerns with your Samsung Refrigerator leaking after installing your new Samsung Water Filter. I have some helpful information I would like to provide to resolve this issue. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01001852//#leaks-from-the-refrigerator-s-water-filter
Thank you for choosing Samsung. ^Brad
Recent product purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sales associate suggested we go to pacific sales. Didn’t want us to order through Best Buy
I would recommend this to a friendreturned it since its not compatible with my refri
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.returned it since its not compatible with my refrigerators
I would recommend this to a friendBrand response from Samsung
Posted .Hi Kumar,
Thank you for your honest feedback, and we hope you are in good health. It is unfortunate that the water filter that you have purchased is not compatible with your Samsung refrigerator.
I have shared a Samsung link below that will help you with identifying and replacing the water filter for your refrigerator, and resetting the water filter light as well.
https://www.samsung.com/us/support/answer/ANS00060149/
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144672880
Leo
Water filter
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Necessary item. Store had it in stock. No hassle.
I would recommend this to a friendBrand response from Samsung
Posted .Hello, ReginaH
Your honest review of your water filter is very much appreciated.
That's an excellent choice; we're delighted to hear you're happy with it!
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide them with this number (1144980100) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Not easy to install.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had some problems to install it, not sure if I actually install it correctly.
I would recommend this to a friendBrand response from Samsung
Posted .Hi there Chelin, I would like to thank you for taking care of your Samsung Refrigerator and see you had some concerns with installing your new filter. I would like to provide you with some helpful information to ensure the filter is correctly installed. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01109722/
If you need any further assistance, please reach out to us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143667277. We thank you for being a part of our Samsung family. ^Brad
Problem with filter.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The filter is ok but getting it into the fridge is something else. I had to have my girlfriend’s husband come and it took a long time for him to get it in. I certainly won’t get another in six months. It’s in there for awhile.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi RobertA,
We wish to make it easier the next time you change the filter of your Samsung refrigerator model.
I have shared a Samsung video and link that will guide you in installing the water filter properly and without difficulty the next time around.
Replacing the water filter:
https://www.youtube.com/watch?v=ADl9sxfPADE&t=1s
Replace the water filter in your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00060149/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145653251 to help our team pull up your information.
Leo
a filter
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.works fine,filters water. Would recommend the filter but stay away from Samsung refrigerators
I would recommend this to a friendBrand response from Samsung
Posted .Hi there,
I am glad that you are enjoying your purified water thanks to our great water filter. I realize you are experiencing issues with your fridge. I would love to have the opportunity to see how I can help you that. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142470716. We thank you for being a part of the Samsung family. ^Brad
annual discount
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.giving the auto annual renewal program for the discounted price a try - figure 2 a year should cover it - we shall see
I would recommend this to a friendWater Filter
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s ok, a little hard to put in. But it works……..
I would recommend this to a friendBrand response from Samsung
Posted .Hi there.
Thank you very much for your feedback on our products. Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Here is a guide you can check when replacing the filter.
Replace the water filter in your Samsung refrigerator https://www.samsung.com/us/support/answer/ANS00060149/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144620884
Have a great day.
^Charles
Not Bad
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the filter that fits our fridge. Not much of a selection to choose from. It seems to do the job.
I would recommend this to a friend