Customer Ratings & Reviews
- Model:
- HAF-QIN
- SKU:
- 11004104
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
to a friend
Too expensive for what it does
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It doesn’t really work I don’t think it actually filters much
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Dan702! We appreciate you taking the time to leave a review. We certainly will use this information to help us in our ever-continuing efforts to improve the overall customer experience for everyone.
Thank you for choosing Samsung. ^Nic
not the same size as original
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the authentic replacement filter doesn't fit like original
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Rang28, I see that you are having issues with your Samsung Water Filter not fitting and know that can be annoying. I have some helpful information that will ensure proper fit for your unit. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01109722/
If you need any assistance, we can help via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143615198. We thank you for being a part of our Samsung family. ^Brad
Water fee
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I always use this filter for my refrigerator, but the thing is once expired water taste changed.
I would recommend this to a friendGreat price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I never knew that you can get the subscription service for your filters. Seems so much more
I would recommend this to a friendWorks great but so expensive
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great. A little overly comlicated to determine which filter works with which fridge. The price is a major downer. So expensive compared to knockoffs.
I would recommend this to a friendBrand response from Samsung
Posted .We're glad that you brought this up, Davidcom. Your satisfaction with the product is essential to us.
Always use genuine Samsung brand filters. Even if they indicate compatibility, filters from other manufacturers may damage your fridge and water filter housing. Learn more from these details.
You may visit our website about the HAF-QIN water filter to check the compatible refrigerators for this filter. Just scroll over to specs for more information:
https://www.samsung.com/us/home-appliances/home-appliances-accessories/refrigerators/haf-qin-refrigerator-water-filter-haf-qin-exp/#specs
For additional reference, I have shared some tips about how to "Replace the water filter in your Samsung fridge":
https://www.samsung.com/us/support/answer/ANS00060149/
You may also watch our youtube video about "Replacing the water filter on your built-in Chef Collection refrigerator":
https://www.youtube.com/watch?v=ADl9sxfPADE
Should you need assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145239914, to help our team pull up your information.
Have a great day!
^Chrystel
Hard to use
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very hard to put in and made my refrigerator start leaking from the filter.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello DanielleH,
We know the disappointment of dealing with the leaks. Let us help.
Below is a troubleshooting link to help when the water filter leaks.
Leaks from the refrigerator's water filter:
https://www.samsung.com/us/support/troubleshooting/TSG01001852/#leaks-from-the-refrigerator-s-water-filter
We recommend checking the link below to learn more about replacing the water filter for reference. There are also hyperlinks attached to this resource and a video you can watch from start to finish.
Replace the water filter in your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00060149/
Should you need further assistance, please feel free to get back to us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147432314) to help our team pull up your information when you message us.
Thank you.
-Angelica
Good filter and pretty inexpensive
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So happy these are stocked at Best Buy. Gives me another reason to go to the store.
I would recommend this to a friendNot happy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.can't install it without a flood. very few instructions. too expensive
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
We understand you wanted to know how to install the water filter. Let us help you.
Please see the link below for the steps to replace the water filter. Watch the video and click the embedded words inside the article.
https://www.samsung.com/us/support/answer/ANS00060149/
Also, if the water filter was replaced and has a visible leakage, kindly follow the steps at the link below.
https://www.samsung.com/us/support/troubleshooting/TSG01001852/#leaks-from-the-refrigerator-s-water-filter
If you have inquiries and need further assistance in the future, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146243132, which will help our team pull up your information.
^Rainly
Did not last passed 46 days
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased the filter on Dec 24, 2024 and last week the light came on to change the filter. $52 should last longer than 45 days. And no me and wife have not drank 300 gallons if water!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
We understand the dismay about what transpires with the water filter.
We suggest contacting us via the options below to speak with a live representative for further assistance.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Save Time
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Exactly what was ordered and received timely, and in excellent condition.
I would recommend this to a friendSHOULD COME WITH A BEST BUY EMPLOYEE TO ATTACHNITB
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.HORRIBLE TO ATTACH. haven’t been able to get it inserted correctly
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there,
Sharing your experience on replacing the water filter matters. Allow us to help.
Here is a link to the step-by-step guide on replacing the water filter. Please choose "Replacing the water filter." Follow the steps under, "HAF-CIN and HAF-QIN filter." Kindly watch the video included.
Replace the water filter in your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00060149/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1150381596) to help our team pull up your information.
Have a great day.
^Camille
Subscription Service Ain't All That
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Filter works fine. Signed up for subscription service. Time to receive it wasn't available. But it was for sale at higher price in store. Now I have one just a month after I bought another one at higher price.
I would recommend this to a friendBrand response from Samsung
Posted .Hello cajunjiminsoutharolina,
Thank you for reaching out. We do appreciate your feedback about our product. and we do apologize for any inconvenience. I completely understand that the cost would stretch your budget. Water Filter for Select Samsung Refrigerators - White Water Filter is a significant investment, for your Refrigerator to work perfectly.
Samsung water filters, using only high-grade carbon blocks, remove over 99% of potentially harmful contaminants which may be present in your water such as: -Chlorine Taste & Odour. Chlorine is widely used in water treatment as a disinfectant but may infer particular odors and tastes to water. -Heavy Metals & Chemicals.
You can check the Samsung water filter here:
https://www.samsungparts.com/Default.aspx
For further inquiries you may reach us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Reference number:1144495982
Thank you for choosing Samsung.
^Ross
filter for icemaker
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.fits easy and perfectly . Only problem was filter light did not go easily
I would recommend this to a friendPurchased?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never purchased this product. I do not have any Samsung appliances.
No, I would not recommend this to a friendPerfect
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The employee was very helpful and knew exactly what I needed.
I would recommend this to a friendExpensive for one item
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too expensive, bought 6 online for the price of one at Best Buy
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Deepsea,
We appreciate your time in reaching out to us and we are glad that you purchased and chose our product. It warms our hearts to know that our Samsung Refrigerator and filters are part of your family now. We understand that our product is a little expensive, however, you won't regret the quality of water that will be produced. We will surely notate your feedback about this matter for better products in the future.
I highly recommend clicking these links for a basic troubleshooting guide for future reference:
Proper guide in replacing the water filter: Reset the water filter light.
https://www.samsung.com/us/support/answer/ANS00060149/
You may also use this link for regular maintenance of your refrigerator's lifetime:
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/
If you need further assistance, please reach us through the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144684884
Thank you for choosing Samsung. Have a great day.
-Trisha-
Good buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As described. Received product quickly. Will but again.
I would recommend this to a friendGood filter
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you need clean water, use this for refrigerator.
I would recommend this to a friendSamsung water filter for my refrigerator
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They had my water filter in stock when i arrived i had saw online it was in stock went right to the picked it up and was in and out in no time.
I would recommend this to a friendNot sure if it works
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy with this filter not sure if it's a knock off or what but my fridge never turned off the replace filter display with this one like it did the first one.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi PaynePope,
We appreciate your patience in dealing with the situation you're having right now with your Water Filter for Select Samsung Refrigerators.
Please know that we value your feedback, and we will continue working on improving the quality of the products we offer.
You need a clean water filter to get fresh, filtered water. We recommend that you replace the water filter every six months. The refrigerator's water filter light will let you know when those six months are up and should be reset after changing the filter.
Note: Only use Samsung Genuine Filters that are designed to work with your Samsung refrigerator. You can purchase them directly on our website. Do not use third-party water filters, which may leak and damage the refrigerator.
Replace the water filter in your Samsung refrigerator / Reset the water filter light
https://www.samsung.com/us/support/answer/ANS00060149/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144729290
Have a great day.
^Charles