Customer Ratings & Reviews
- Model:
- HAF-QIN
- SKU:
- 11004104
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
to a friend
Has to replace more often than recommended
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not last as long as it states on the box. After about two months it’s telling me the filter needs to be changed.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We appreciate the review, Anthony. We want to learn more about what occurs with your water filter.
You may contact us via our Support Channels below to speak with a live representative to better assist you.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you!
-Angelica
Bad Fridge, not filter
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had issues with not dispensing water, Samsung Warranty Department sent out tech, said replace filter and did not work. Filter itself I'm sure was ok, but whole fridge in general sucked.
No, I would not recommend this to a friendSamsung filter
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Factory replacement i only replace it once a year because i use water distillation system for my drinking water
I would recommend this to a friendBrand response from Samsung
Posted .We are happy you posted a review about the water filter, Mikew.
The refrigerator's water filter light will let you know when you need to replace the water filter.
Should you need support in the future, please do not hesitate to reach out to us at www.Samsung.com or by calling 1800-7267-864.
^Rainly
samsung water filter
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This has to be the most difficult water filter to get out and replace.I actually dread every time we have to replace it. I can only assume it is doing a good job of filtering our water.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are having issues with replacing your water filter. It might help to turn the water off and drain the pressure then replace the water filter with ease. Thank you for choosing Samsung. ^Brad
Don't know if filter is good quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We change the filter and the light still doesn't turn off
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi AlfredoR,
To turn off the water filter light you'll need to reset the light indicator.
please see the link and read through the instructions for resetting the indicator light of the water filter.
Replace the water filter in your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00060149/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146798470) to help our team gather your information.
Have a great day.
^Charles
Faulty product
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This particular one did work as expected, I have purchased this product before I think this particular one is faulty
I would recommend this to a friendBrand response from Samsung
Posted .Hello,
We want to know more about what occurred with the water filter and would like to assist as soon as possible.
You may contact our Support Team via the link below to speak with a live representative should you need further assistance.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Hard to determine which product to buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It would help if the eligible fridge models were prominently displayed and easy to detect.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi RitasK,
Let us help you with the refrigerator model numbers for the water filter.
Below is a list of refrigerators compatible with a HAF-QIN water filter. Please click on specs, and you can see there the "Fits Models" section.
https://www.samsung.com/us/home-appliances/home-appliances-accessories/refrigerators/haf-qin-refrigerator-water-filter-haf-qin-exp/#specs
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145916510 to help our team pull up your information.
Have a great day.
^Aloe
WRONG FILTER AGAIN
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.SECOND TIME REPLENISH SENT WRONG FILTER, NOW IT IS OVER 60 DAYS WHEN I WANT TO CHANGE FILTER AGAIN
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
We understand how you feel about receiving the wrong model for the fridge's water filter. Don't hesitate to contact our BestBuy Customer Service department at (888) 237-8289 to assist you better. They are available 24 hours a day. They can answer your question or transfer you to your local store to give feedback about your overall experience receiving the incorrect water filter model and bring up any other concerns.
Have a great day.
-John
Good replacement
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This filter works well and is definitely a direct replacement. Flow speed is a little slow, however.
I would recommend this to a friendJust the filter I needed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The only local place I was able to find the filter I needed for my Samsung fridge
I would recommend this to a friendFilter
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great water filter. Unfortunately I ordered the wrong model number and made the fatal mistake of Opening the package. So 2+ weeks I got the wrong filter I ordered back in the make with a note saying the package was opened and I couldn’t return it. Good job Best Buy!
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
The experience is not what we expect for our customers. To better assist you with this issue, please contact the BestBuy customer service department at (888) 237-8289. Available 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day!
^Chrystel
VETERAN Got Screwed!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.YOU sent the WRONG Filter. And then tell Me that it's NON-RETURNABLE.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
It's not the experience we want you to have with one of our products. To better assist you with this water filter, please contact our BestBuy Customer Service Department at (888) 237-8289. Available 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Have a great day!
^Chrystel
Poor filter
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These filters don’t last long at all, the stream is so slow after about 3 weeks! Awful.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We want you to enjoy using your unit at home, MichelleH! We've shared some information about the water filter.
Being able to grab a glass of fresh, cool water from your fridge anytime you want is truly a beautiful thing! To ensure your water is always clear and delicious, you must change the water filter every six months or as needed. Learn more from these details.
Replace the water filter in your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00060149/
You may watch this video about "Changing the water filter on your Samsung refrigerator":
https://www.youtube.com/watch?v=okAfV86M0iw
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145347702, to help our team pull up your information.
Have a great day!
^Chrystel
Fair
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fair water filter. hard to fit it properly in the slot.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We strive to assist you with your water filter, VJ.
Suppose you need help to fit in the new filter. You may visit this link for more details on properly installing and fitting your new water filter. Please click the hyperlink (install the new filter) for additional tips.
The replacement filter doesn't fit in your refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01109722/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145944700) to help our team pull up your information when you message us.
Have a great day.
-John
Water Filter Pressure
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Its a needed product and I don't know if its the actual filter or the brand new Samsung refrigerator but, every time i put a new one in the pressure of the water is good for about a week and then the pressure goes to hardly any and it takes forever to fill up a glass of water.... So i cycle through these filters monthly instead of every 6 months...
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Freddie,
Thank you for sharing your experience with us and your satisfaction is our topmost priority. We apologize for the inconvenience that you are having a replacement of the filter every month and for the dispenser dispenses water slowly. Don't worry we will surely notate your feedback about this matter.
I highly recommend clicking these links for a basic troubleshooting guide:
Water dispenser issues: Water dispenses slowly and Water from the dispenser is warm or tastes bad.
https://www.samsung.com/us/support/troubleshooting/TSG01001875/
You may use this link for a proper guide in replacing your water filter:
https://www.samsung.com/us/support/answer/ANS00060149/
You may also use this link for regular maintenance of your refrigerator's lifetime:
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/
If you need further assistance, please reach us through the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144312338
Thank you for choosing Samsung. Have a great day.
-Trisha-
Completely disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was the wrong one. I asked for help to confirm whether it was the right one. No help. AND moreover I signed up for subscription and there is nowhere where I can change ti subscription to the correct one. Even after asking Best Buy folks.
No, I would not recommend this to a friendBad taste after 2 weeks
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Replaced my original filter with this one due to the alert given by the fridge. The new one worked great for 2 weeks and now the water taste terrible. No longer returnable
No, I would not recommend this to a friendBrand response from Samsung
Posted .Having a reliable water filter is our priority. Let's proceed and get you assisted, ChrisF.
I have shared the proper steps for replacing the water filter to get fresh, filtered water. Please head on over to the link below for a more in-depth guide. We also recommend watching the video included.
Replace the water filter in your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00060149/
Should you need further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147093465, to help our team pull up your information.
Have a great day!
^Chrystel
Defective Filter But CAN'T BE RETURNED!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Filter is defective. Has foul taste. Water is bubbly (seems soapy?), but Best Buy won't replace it! I have to contact Samsung directly. Good luck to me.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
We understand your disappointment regarding the water filter to determine the best way to help.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146608434) to help our team pull up your information.
Have a great day.
^Camille
stop working after 30 days
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had Samsung fridge deliverd in December 2019. Change filter light came on after 6 months. Replaced filter and then 30 days later, ice maker failed completely. Water still dispenses but can't make any ice and no one from Samsung or BB will come out to repair and/or honor the warranty.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are having issues with your ice maker. I realize your experience has been less than ideal. I would love the opportunity to chat and change that. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142486874. We thank you for being a part of the Samsung family. ^Brad
A great filter, if you’re lucky to get a new one.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The water filter is great, I’m sure. I’ve had Samsung for years and they’ve been wonderful appliances. This filter was opened, used, and dirty. We don’t have the best luck with Best Buy and this was just another entry in our long list of issues.
I would recommend this to a friend