Customer Ratings & Reviews
- Model:
- HAF-QIN
- SKU:
- 11004104
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
to a friend
A great filter, if you’re lucky to get a new one.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The water filter is great, I’m sure. I’ve had Samsung for years and they’ve been wonderful appliances. This filter was opened, used, and dirty. We don’t have the best luck with Best Buy and this was just another entry in our long list of issues.
I would recommend this to a friendClogged up after a few weeks
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The filter worked great at first but after a few weeks, it clogged up. Now, only a tiny, spuddery stream of water comes out of the water dispenser. When I take the filter out, the dispenser works perfectly fine. I’m not sure if it was a fluke but this filter only last a few weeks.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, I know you must be frustrated with this situation. Thank you for sharing this concern with us. After replacing your filter, we recommend dispensing a few gallons of water to flush out any impurities or air. Then, make sure to reset the water filter light on your fridge. I have also attached a link to a guide on how to change your water filter (https://bit.ly/3Fq6CQQ). If you have any additional concerns please reach out to us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144009684) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
Samsung water filter
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought the wrong filter for a Samsung fridge and went back to exchange it and they said they DO NOT ACCEPT RETURNS on filters!!! I recommend you actually know what filter you need before purchasing from Best Buy. Now I have a 50$ filter just sitting at home….
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day.
Your reference number is 1144571035.
-Noraina
Never showed up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bestbuy did not show up. Never called the day before. Had wrong date in system so showed up day warly. Then saw that they needed to come the next day. On that day did not show up for appointment. No call. No explanation.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client, Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Reference Ticket Number: 1144784475
^Camille
Not a perfect fit
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It may work, but it is not a perfect fit and there is gaps around the knob
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for taking the time to share your feedback with us, Helper. ^Lo
Not legit?
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Kept freezing up and totally stopped after less than two months. Old filters lasted at least 6 months. I question if it was on OE part as the verification strip did not match. Should have taken it back as soon as I unboxed.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello ChrisDW,
Thank you for reaching out and sharing your feedback about the water filter in your Samsung refrigerator. I understand you're having issues with your water filter as it kept on freezing up and totally stopped after less than 2 months. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/answer/ANS00060149/ to guide you on how to replace the water filter in your Samsung refrigerator.
I also recommend watching the video on this link https://www.youtube.com/watch?v=ADl9sxfPADE to guide you with the replacement of your water filter.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=refrigerator&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung refrigerator.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144570931.
-Noraina
Filter won’t work
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only worked for 3 weeks instead of 6 months. I still can’t return it. Was on phone for long time to find this out. I’ll have to shop somewhere else.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi There,
Thanks for reviewing. We understand you have concerns about your water filter not working.
Visit samsungparts.com should you wish to purchase the water filter.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide them with this number 1144922683 to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Chrystel
Disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Once we put it in, it leaked, and we had water all over our Freezer and our fridge drawer. Wont even go into that mess.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Knowing that an appliance performs smoothly is such a fabulous feeling, GBPak68. We'll be glad to help!
When you see a pool of water (or one that froze into a sheet of ice), it can often be attributed to condensation or a spill you didn't notice. Depending on where the leak is coming from, we will show you what steps to take to find the cause and avoid it from happening again.
Leaks from the dispenser, under the drawers, under the fridge, or other areas:
https://www.samsung.com/us/support/troubleshooting/TSG01001852/#leaks-from-the-dispenser-under-the-drawers-under-the-fridge-or-other-areas
How to prevent and stop water leaks from your refrigerator?:
https://www.youtube.com/watch?v=uU6XADBosVo
Your refrigerator needs to be level to save energy and prevent potential cooling issues, noises, or leaks. This guide will show you how to level your fridge and make minor adjustments.
How to level your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00062321/
For reference, I've also included the links to learn more about replacing the water filter in your Samsung refrigerator.
Replace the water filter in your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00060149/
Changing the water filter on your Samsung refrigerator:
https://www.youtube.com/watch?v=okAfV86M0iw
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145662819) to help our team pull up your information when you message us.
Thank you!
-Angelica
Charged for something I didn’t even order
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Keep being charged for a product that isn’t under my subscriptions nor is tied to a credit card. I’ve spoken to support before and was told it was taken care of, yet still receiving the product.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers.
To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can answer all your concerns.
Your reference number: 1144799976
Thank you,
Joe
A scam
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t buy this from Best Buy. They will send you the wrong item and then refuse to accept the return.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We know your disappointment with your overall experience purchasing the water filter.
Please don't hesitate to contact our Best Buy customer service department at (888) 237-8289 to assist you better with the correct water filter. Call 24 hours a day. They can answer your question or transfer you to your local store.
Thank you.
-Angelica
happy we replaced, too bad its every 6months
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.wish we didnt have to replace every 6months it should be a year at least.
I would recommend this to a friendwrong item
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it was the wrong one so we returned it and got a better deal through Amazon.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
We understand your disappointment about getting the wrong model for your water filter. To better assist you, don't hesitate to contact our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your questions or take you to your local store to give feedback about your overall experience with your recent purchase.
Have a great day.
-John
KP
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just purchased this item not even 2 weeks ago. Now the filter message is back on. Best buy wouldnt do anything about it. I wss told to call manufacturer company.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi,
Thank you for taking the time to leave this review.
We understand that your change filter light is on again on the fridge.
Here is the link containing ways to reset the change filter light.
Replace the water filter in your Samsung refrigerator https://www.samsung.com/us/support/answer/ANS00060149/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide them with this number (1144952043) when you message us to help our team pull up your information.
Have a great day.
^Charles
Not working
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My Samsung refrigerator does not recognize this as a new filter and continues to indicate I need it replaced. Swapped the original filter with the OEM in place of the much more economical Amazon three pack. I'm regretting that decision!
No, I would not recommend this to a friendBrand response from Samsung
Posted .MattUreview, we are always happy to help. Here is a link to a guide on changing the water filter (https://bit.ly/39p69PP). We thank you for being a Samsung customer! ^Lena
Filter
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't reset,i dont know how to set it,i want lnow when to purchase a new one
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand how you feel about setting the water filter, JaanetB. We're here to help.
We recommend checking the link below to learn more about replacing the water filter. There are also hyperlinks attached to this resource and a video you can watch from start to finish.
Replace the water filter in your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00060149/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146889898) to help our team pull up your information when you message us.
Thank you.
-Angelica
keep sending
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.keep sending the same thing i returned, have someone look at the order , stop it!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
To better assist you with this issue, please contact our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Thank you!
—Vannesa
Doesn’t work
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t work I installed it and I still have a filter light on.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
We understand how you feel when the water filter doesn't work after installing it. Let us help.
We recommend checking the link below to learn more about replacing the water filter. There are also hyperlinks attached to this resource and a video you can watch from start to finish.
Replace the water filter in your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00060149/
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146840924) to help our team pull up your information when you message us.
Thank you.
-Angelica
Water filter
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not correct one.does not fit correctly and the light won’t go off.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We know how essential it is to have a water filter that fits accurately, ChristineD. We're here to help!
You've just got yourself a new filter for your refrigerator, and you take the old one out, but the new one doesn't want to go in. Relieving the water pressure will help (turn off the water supply and dispense water until it stops). If the new filter refuses to go in, either your new or old filter is not a Samsung brand filter.
Replacement filter doesn't fit in your refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01109722/
Replace the water filter in your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00060149/
Changing the water filter on your Samsung refrigerator
https://www.youtube.com/watch?v=okAfV86M0iw
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145701155) to help our team pull up your information when you message us.
Thank you!
-Angelica
Bad customer experience in a row
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy has lost its strength and direction. Matter of time before it is eliminated and becomes history. It will be good case study on why big companies fail.
No, I would not recommend this to a friendplastic taste
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.seems to not last long at all and water taste like plastic.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
We understand the feeling when the water tastes like something else. Let us help.
The link below will guide you on what to do when the water from the dispenser tastes bad. It also includes other resources about replacing the water filter and a video to watch from the start until the end.
Water from the dispenser is warm or tastes bad:
https://www.samsung.com/us/support/troubleshooting/TSG01001875/#water-from-the-dispenser-is-warm-or-tastes-bad
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146724343) to help our team pull up your information when you message us.
Thank you.
-Angelica