Customer Ratings & Reviews
- Model:
- HAF-QIN
- SKU:
- 11004104
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
to a friend
No
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Square peg round hole!!!!!!!!!!!!!!!!!!! B!!!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Thomas M,
We would love to help you with this Samsung water filter. To better assist you and collect more details, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Leo
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Water is cloudy after installation of new filter. I've reached out for help.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Good day.
We want to make sure your water is always clear and tasty. To help you avoid condensation in your water filter, we have provided links below.
To fix the water filter, follow the steps at this link to determine the cause and prevent it from happening again:
https://www.samsung.com/us/support/troubleshooting/TSG01001852/#leaks-from-the-refrigerator-s-water-filter
These links will show you the steps for removing your water filter:
https://www.samsung.com/us/support/answer/ANS00060149/
https://www.youtube.com/watch?v=okAfV86M0iw
If you require further assistance in the future, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145102362) to help our team pull up your information when you message us.
Thank you for choosing Samsung. Have a wonderful day!
—Vannesa
It is the wrong one for my fridge. :(
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I need to return this for the correct one. I have a review already but when I submit the red triangle keeps saying for me to enter a review?
No, I would not recommend this to a friendthe fridge still showing red light
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.after replace it at our fridge, the fridge still showing red light
No, I would not recommend this to a friendBrand response from Samsung
Posted .It's lovely to see your review, Wendie. Let's get to the bottom of this.
The red indicator usually blinks after 6 months or if the water filter needs to replace.
Since the water filter is new, I highly suggest checking the Samsung link about resetting the water filter light.
Here's the link: https://www.samsung.com/us/support/answer/ANS00060149/
If you have inquiries and need further assistance in the future, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Once you contact us, please provide this reference number 1145109162.
^Rainly
Filter delivered 5 weeks prior to fridge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No idea I haven’t yet gotten the fridge that this goes in. The fridge ended up delayed 6 weeks.
No, I would not recommend this to a friendHaf-Qn/exp issue
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Recently I purchased and it’s not snug fit. I see the gaps in it. I will be returning it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi bravored! This link (https://bit.ly/3ctVYe3) can walk you through what steps to take if the filter does not fit your refrigerator. ^Jecca
Exchanged
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought the wrong filter for my fridge. Exchanged it for the correct one.
I would recommend this to a friendBrand response from Samsung
Posted .Hello Syoung2277,
Thank you for reaching out and sharing your feedback to us. I'm sorry to hear that you bought the wrong filter. We are glad to hear that you were able to exchange it to the correct one.
I am providing this link https://www.samsung.com/us/support/answer/ANS00060149/ to guide you on how to replace the water filter in your Samsung refrigerator.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=refrigerator&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung refrigerator.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144528406.
-Noraina
Help
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Light is still on. I tried to reset it and repeated the process.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there newfrig Customer, I see you are having issues resetting your Water Filter light in your Samsung Refrigerator and know how irritating that light can be. I have some instructions that I would like to provide that will help get the light reset. See link below:
https://www.samsung.com/us/support/answer/ANS00060149/
We welcome you to our family and thank you for choosing Samsung. ^Brad
Can get new filter to work iuvectrued everything.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hasn’t work since I installed it. Very disappointed
No, I would not recommend this to a friendBrand response from Samsung
Posted .We are sorry to hear that you're having trouble with your water filter. Here is a link with step by step instructions to help you make sure that it's installed correctly (https://bit.ly/39p69PP). Thank you for choosing Samsung. ^Lo
Double check water quality
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not improve PPM after switch to new filter and running 3 gallons through the filter.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Good Day,
Thank you for sharing your observation about the water filter, Yoshii. It's our pleasure to be of assistance.
Only use a genuine Samsung filter designed to work with your Samsung refrigerator. Changing the filter on time provides you with the freshest, cleanest water from your Samsung Refrigerator. It's a good idea to replace the water filter every six months or every 300 gallons filtered. Learn more from these details.
I have shared a guide on how to properly "Replace the water filter in your Samsung refrigerator":
https://www.samsung.com/us/support/answer/ANS00060149/
You may also watch our youtube video about "Replacing the water filter on your built-in Chef Collection refrigerator":
https://www.youtube.com/watch?v=ADl9sxfPADE
Should you need assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide them with this number 1145243849, to help our team pull up your information.
Have a great day!
^Chrystel
Refrigerator water filter
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product this is the second time we have bought it and are satisfied
I would recommend this to a friendSatisfied with Samsung water filter.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have used this filter several times; easy to remove and install. Great product.
I would recommend this to a friendIt fits and water is good!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It fits! The right size is important as I bought the wrong filter the first time. Followed directions and went in smoothly. The water tastes good and that's what you want.
I would recommend this to a friendWater filter
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great filter ships super fast! No issues with it and easy to change yourself.
I would recommend this to a friendExcellent Water Filter
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great water filters, exactly what I needed, very easy to install, works perfect.
I would recommend this to a friendSamsung Filter
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was easy to install and works really well. Samsung is a great product.
I would recommend this to a friendSamsung (brand) water filter
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Installs and works perfectly. Water is crystal clear and tastes rainwater smooth. Way better than faucet filters.
I would recommend this to a friendRefrigerator
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Needed purchase. My goal is to subscribe so my refrigerator will work well.
I would recommend this to a friendNo problems as others have had.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This filter went in smoothly, no leaks and is working well.
I would recommend this to a friendnot clearly identified
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had to go to the store twice because a got the wrong filter the first time because Samsung does not identify which filter my refer requires.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Judie. I understand your frustration with this! If you go to Samsungparts.com or call 1800-627-4368 and provide the model code for your refrigerator, they will be able to direct you to the appropriate water filter. ^Lo