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Customer reviews

Rating 4.8 out of 5 stars with 3170 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

96%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 146 Showing 2,901-2,920 of 3,168 reviews
  • Rated 5 out of 5 stars

    Great water filter

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    City water comes out tasting great from the water dispenser.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Water filter

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I guess it does its job, but, doesn’t last more than 3-4 months and it’s only me. Usually i only use it for ice since I buy bottled water. If I used it for water too, it would probably only last a month.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Good day,

      We make all possible efforts to ensure the optimal performance of your fridge. Let us get this taken care of.

      We recommend replacing the water filter every six months for optimal performance. However, this may also vary depending on the usage and water quality. If this continues, you can have a professional plumber check your water line. Click the link and hyperlinks and watch the instructional video for tips.

      Replace the water filter in your Samsung refrigerator:
      https://www.samsung.com/us/support/answer/ANS00060149/

      Should you ever need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      Please provide us with this reference number, 1147158101, to help our team pull up your information when you message us.

      Have a great day.

      -John Samsung

  • Rated 5 out of 5 stars

    Samsung

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent production and to disconnect a d connect.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Wrong item

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Apparently , these filters are not universal but it was the only filtered offered for Samsung refrigerators. Didn’t realize until I pulled the refrigerator out to turn off the water to better remove the filter. I returned it and bought the right filter elsewhere. I should have checked the filter type a little closer before ordering but I would have had to remove the filter to get the part number first. No small task but doable. I used the refrigerator serial number instead.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello, George! We greatly appreciate your feedback! ^Ty Samsung

  • Rated 5 out of 5 stars

    Does what it is designed to do.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sales person was helpful and the filter was easily installed.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Could last a little longer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great filter but I wish it could last longer. It usually needs changing sooner than it says.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great water filter

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the required water filter for our refrigerator.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Filter

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my filters easy to reorder it’s easy to change

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Water filter

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a water fliter, not much to say. Easy to replace.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Purchase a new water filter

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed a replacement water filter for my new refrigerator and went back to Best Buy where I purchased my appliance. Easy access with good customer service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Filter

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product works well ligt indicates when too change

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Instructions Bad, But The Right Product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was the correct water filter, but instructions were bad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GREAT WATER FILTER.

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ORIGINAL SAMSUNG THE ONLY WAY TO GO.EXCELLENT PRODUCT.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    No more Bestbuy for me

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy sent me a defective filter on my auto resupply subscription. I called customer service and they sent a pick up tag. A few weeks later the faulty filter was sent back to me with a note saying used filters are not returnable. I called customer service again and explained the situation again and they sent another pick up tag. Once again it was sent back toe with a note saying this item wasn't returnable. For the third time customer service sent a pick up tag and once more it came back with the same note. I called customer service again and this time they said they couldn't do anything. They spent more money picking up and reshipping the same faulty filter than it would have cost to replace the item. Apparently nobody in customer service has the ability to interact with people in the return department. I know send copies of all my crutchfieild receipts to the Best buy women who kept sending back the filter and to Best buys CEO. The $45 filter has cost them over $8000 in sales in the past two years, not to mention the fact that I cancelled the filter subscription and buy those elsewhere now.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued Best Buy Client,

      We understand your dismay about your overall experience receiving a defective water filter and returning it.

      Please don't hesitate to contact our Best Buy customer service department at (888) 237-8289 for further assistance. They can answer your question or transfer you to your local store.

      Thank you.

      -Angelica Samsung

  • Rated 5 out of 5 stars

    My water is good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always purchase my filter that belongs to my refrigerator!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy install

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast shipping. Great product. Wish it would last longer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Does the job

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does the job I would like it to. Zero leaks fast to install

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Fantastic news, Caver. Thank you for being the best part of Samsung! ^Lo Samsung

  • Rated 5 out of 5 stars

    Great water filter

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed a new filter for my fridge. Great item at a great price!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good value

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We went to a few stores and Best Buy had it in stock,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy Replacement for Samsung Fridge

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works just as expected and is an easy replacement.

    I would recommend this to a friend