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Customer reviews

Rating 4.8 out of 5 stars with 3170 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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96%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 150 Showing 2,981-3,000 of 3,168 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Works just fine

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No long review needed. The filter works as intended.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Filter

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great with my Samsung refrigerator, easy to use

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility

    Rated 5 out of 5 stars

    Filter

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed this for my fridge and it was the prefect fit

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Product matches

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product for the purpose. I recommend using the OEM part.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Filter for Frig

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just a regular filter for Samsung refrigerator. Nothing special

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Very happy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great in the refrigerator . No complaints at all.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good product for water filtering

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very satisfied with water filter, running the expected time

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not as good as Factory

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It doesn't seem to be the same as the factory filter. Has an odd aftertaste at times. Thought it was my cup, but washed it 4 times and still the same.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello there.

      We want you to enjoy a glass of water. Let us assist you with your water filter.

      Here are some simple steps to do if your water tastes bad. Please choose "Replace the water filter."

      How to replace the water filter
      https://www.samsung.com/us/support/answer/ANS00060149/

      Should you need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/Samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number (1146085697) to help our team pull up your information.

      Have a great day.

      ^Camille Samsung

  • Rated 5 out of 5 stars

    Works Great!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased a Samsung refrigerator from Best Buy and it was time to replace the water filter. I casually went to the Honolulu Best Buy store to see where I could get the water filter. They had it there on the shelf at a wonderful price. I purchased it and replaced the original one with the new one. Works great!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not consider to buy here anymore

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my 1st filter after I subscribed auto- renewal, I actually bought one here before, but I decided to cancel the subscription because the current filter is totally different from the previous one. The current one can’t filter water well cuz the water its taste is wired and not completely purified like the previous previous one did. This issue happened after replacing this filter, since I just replaced it, too late to return. What I can do is not buying from here anymore and go buy from other stores.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello there.

      To enjoy a clean glass of water, we first ensure the correct filter is used. Let us get the information you need.

      We recommend you use Samsung Genuine Filters that are designed to work with your Samsung refrigerator. Do not use third-party water filters, which may leak and damage the refrigerator. Please check this link for details.

      Replace the water filter in your Samsung refrigerator
      https://www.samsung.com/us/support/answer/ANS00060149/

      Also, check this link for the compatible refrigerator for this water filter model.

      https://www.samsung.com/us/home-appliances/home-appliances-accessories/refrigerators/haf-qin-refrigerator-water-filter-haf-qin-exp/#specs

      A clogged water filter can also cause problems like reduced water pressure or bad-tasting water. Please check this link for details.

      Samsung refrigerator water dispenser issues
      https://www.samsung.com/us/support/troubleshooting/TSG01001875/#water-from-the-dispenser-is-warm-or-tastes-bad

      Should you ever need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number (1145427171) to help our team pull up your information.

      Thank you for being a valued customer of Samsung. Have a great day.

      ^Camille Samsung

  • Rated 4 out of 5 stars

    Filter

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have no issues with the filter just hate it can only be purchased online.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Water filter for my fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The owners manual suggests that you change the water filter every 6 months

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    over priced

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So this purchase for the water filter was more of a requirement than something I wanted to purchase. I like the fact that I can get filtered water and ice through my fridge, but once its time to replace this filter then the ice maker and water dispenser on my Samsung refrigerator just slowly stops working and eventually no water or ice will dispense until I either go completely without a filter or replace it. And I don't use this water/ice dispenser as much as other people I know and it was only 3-4 months before I was having to replace this water filter. Thats $50 3-4 times a year. Might be cheaper just to buy one of the Brita pitchers instead.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Filters the water for Samsung refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Filter keeps water pure for drinking water and ice

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 4 out of 5 stars

    Refrigerator filter

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a little hard to get in. But ones I got it in it’s been good. It was a higher price then I wanted to pay.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Filter replacement

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a filter that I feel is over priced. When a manufacturer makes a product that requires a filter to be replaced and recommends that it be replaced every six months, last Samsung product I will purchase. Maybe Best Buy should remove the Samsung product line.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      We want to assist you with your fridge's water filter, ChuckR. Let us help you out.

      We know how important it is to have clean, ready-to-drink water. Please read the details about replacing the filter in your fridge. We highly recommend using a Samsung brand water filter for your fridge to avoid leaks and damage to your refrigerator. It is ideal to replace the water filter every six months or after 300 gallons of water have been used. It's like spending $7.50 monthly or every 50 gallons of water.

      For reference, please visit these links.

      Replace the water filter in your Samsung refrigerator:
      https://www.samsung.com/us/support/answer/ANS00060149/

      To order a replacement:
      https://www.samsung.com/us/home-appliances/home-appliances-accessories/refrigerators/haf-qin-refrigerator-water-filter-2-pack-haf-qin-2p-exp/

      Should you need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/Samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

      Please provide us with this reference number (1150463175) to help our team pull up your information when you message us.

      Have a great day.

      -John Samsung

  • Rated 3 out of 5 stars

    Fresh water

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just what the doctor ordered. The only issue that I have is that the store that I bought the filter from didn't have more on hand at the store. I wanted to purchase more than one filters.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Filter review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a good filter but hard to install. I’m not sure if that is the fault of the filter or design of the refrigerator.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Greetings,

      Let us give you a few tips on installing the water filter in your fridge.

      Replacing the water filter in your refrigerator is relatively easy. You may visit this link to learn more details:

      Replace the water filter in your Samsung refrigerator:
      https://www.samsung.com/us/support/answer/ANS00060149/

      Should you need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/Samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

      Please provide us with this reference number (1145886412) to help our team pull up your information when you message us.

      Have a great day.

      -John Samsung

  • Rated 4 out of 5 stars

    Required item

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice to have a spare on hand, and i price compared.

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 2 out of 5 stars

    Filter

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A little expensive. It’s made to last only three months.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Wolf, sharing your observation with the water filter matters. Let's go ahead and help you with this.

      The water filter capacity is 300 gallons.

      We recommend changing your water filter every 6 months. However, this depends on the quality of the water in your area and the amount of water you dispense; you may want to change the filter more or less frequently.

      Please see this link for more details. Kindly click on every option available to know more.

      Replace the water filter in your Samsung refrigerator
      https://www.samsung.com/us/support/answer/ANS00060149/

      Should you need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/Samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number (1146613298) to help our team pull up your information.

      Have a great day.

      ^Camille Samsung