Customer Ratings & Reviews
- Model:
- HAF-QIN
- SKU:
- 11811427
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Water filter
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its a water fliter, not much to say. Easy to replace.
I would recommend this to a friendEasy install
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fast shipping. Great product. Wish it would last longer.
I would recommend this to a friendWater filter
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I guess it does its job, but, doesn’t last more than 3-4 months and it’s only me. Usually i only use it for ice since I buy bottled water. If I used it for water too, it would probably only last a month.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Good day,
We make all possible efforts to ensure the optimal performance of your fridge. Let us get this taken care of.
We recommend replacing the water filter every six months for optimal performance. However, this may also vary depending on the usage and water quality. If this continues, you can have a professional plumber check your water line. Click the link and hyperlinks and watch the instructional video for tips.
Replace the water filter in your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00060149/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147158101, to help our team pull up your information when you message us.
Have a great day.
-John
Does the job
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does the job I would like it to. Zero leaks fast to install
I would recommend this to a friendBrand response from Samsung
Posted .Fantastic news, Caver. Thank you for being the best part of Samsung! ^Lo
Great water filter
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Needed a new filter for my fridge. Great item at a great price!
I would recommend this to a friendGood value
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We went to a few stores and Best Buy had it in stock,
I would recommend this to a friendJust don't get the subscription
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The filter is not a problem, I bought a subscription for every 180 days for new filter, they sending every 60 , i have a stack of filters
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
We care about your convenience every step of the way. To help you better, don't hesitate to contact our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your questions or transfer you to your local store to assist with your water filter subscription.
Have a great day.
-John
Instructions Bad, But The Right Product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was the correct water filter, but instructions were bad.
I would recommend this to a friendEasy Replacement for Samsung Fridge
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works just as expected and is an easy replacement.
I would recommend this to a friendProduct worked as advertised
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Solid product, worked as advertised. Some water was leaking initially but that was quickly sorted. Have had 0 problems since
I would recommend this to a friendWorks Great!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with this replacement filter. Will purchase again!
I would recommend this to a friendGreat Product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the second time I ordered this product and I am satisfied. A bit pricey though...
I would recommend this to a friend- Pros mentioned:Installation
Best Buy is the place to get it.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very easy to install. Not too expensive. Best Buy always has it in stock, so very convenient for future filter replacement.
I would recommend this to a friend - Pros mentioned:Water quality
it's ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.there is no choice for my refrigerator i need this one for my water and ice maker.water comes out is taste good.
I would recommend this to a friendBrand response from Samsung
Posted .Hi beeUSA,
We appreciate your time in reaching out to us and we are glad that you purchased and chose our product. It warms our hearts to know that our Samsung refrigerator and water filter are part of your family now. We like to let you know that we have some tips on how to properly maintain your refrigerator.
Please click the link below for some tips:
https://www.samsung.com/us/support/answer/ANS00079481/
You may use this link for a proper guide in replacing your water filter:
https://www.samsung.com/us/support/answer/ANS00060149/
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144305456
Thank you for choosing Samsung. Have a great day.
-Trisha-
Filters fine BUT extremely difficult install
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've changed our filter twice using the Samsung filter BUT each time is has been extremely difficult to install, causing considerable spillage into the fridge/freezer drawer. The install requires significant twisting force while water spills out. Turning off the water to the firdge will decrease this but will still allow for a messy change. I'll probably try a different brand next time since the factory warranty will be up anyway.
No, I would not recommend this to a friendNo more Bestbuy for me
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy sent me a defective filter on my auto resupply subscription. I called customer service and they sent a pick up tag. A few weeks later the faulty filter was sent back to me with a note saying used filters are not returnable. I called customer service again and explained the situation again and they sent another pick up tag. Once again it was sent back toe with a note saying this item wasn't returnable. For the third time customer service sent a pick up tag and once more it came back with the same note. I called customer service again and this time they said they couldn't do anything. They spent more money picking up and reshipping the same faulty filter than it would have cost to replace the item. Apparently nobody in customer service has the ability to interact with people in the return department. I know send copies of all my crutchfieild receipts to the Best buy women who kept sending back the filter and to Best buys CEO. The $45 filter has cost them over $8000 in sales in the past two years, not to mention the fact that I cancelled the filter subscription and buy those elsewhere now.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We understand your dismay about your overall experience receiving a defective water filter and returning it.
Please don't hesitate to contact our Best Buy customer service department at (888) 237-8289 for further assistance. They can answer your question or transfer you to your local store.
Thank you.
-Angelica
just right for my frigde
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.just right for my frigde. user friendly instructions
I would recommend this to a friendBest one I had use
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best so far bottle last us about 6 months I would recommend
I would recommend this to a friend- Cons mentioned:Price
Pricey and hard to find
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This filter is not sold at home improvement stores. They’re all pricey, but there’s no knock off cheaper version.
I would recommend this to a friendBrand response from Samsung
Posted .Thank you for your feedback, Jstreck. ^Lo
Installation not easy
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The installation was not easy at all. Check out the installation video before attempting to replace.
I would recommend this to a friend