Customer Ratings & Reviews
- Model:
- HAF-QIN
- SKU:
- 11811427
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Water filter for my fridge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The owners manual suggests that you change the water filter every 6 months
I would recommend this to a friendNot as good as Factory
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It doesn't seem to be the same as the factory filter. Has an odd aftertaste at times. Thought it was my cup, but washed it 4 times and still the same.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there.
We want you to enjoy a glass of water. Let us assist you with your water filter.
Here are some simple steps to do if your water tastes bad. Please choose "Replace the water filter."
How to replace the water filter
https://www.samsung.com/us/support/answer/ANS00060149/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146085697) to help our team pull up your information.
Have a great day.
^Camille
Not consider to buy here anymore
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my 1st filter after I subscribed auto- renewal, I actually bought one here before, but I decided to cancel the subscription because the current filter is totally different from the previous one. The current one can’t filter water well cuz the water its taste is wired and not completely purified like the previous previous one did. This issue happened after replacing this filter, since I just replaced it, too late to return. What I can do is not buying from here anymore and go buy from other stores.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there.
To enjoy a clean glass of water, we first ensure the correct filter is used. Let us get the information you need.
We recommend you use Samsung Genuine Filters that are designed to work with your Samsung refrigerator. Do not use third-party water filters, which may leak and damage the refrigerator. Please check this link for details.
Replace the water filter in your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00060149/
Also, check this link for the compatible refrigerator for this water filter model.
https://www.samsung.com/us/home-appliances/home-appliances-accessories/refrigerators/haf-qin-refrigerator-water-filter-haf-qin-exp/#specs
A clogged water filter can also cause problems like reduced water pressure or bad-tasting water. Please check this link for details.
Samsung refrigerator water dispenser issues
https://www.samsung.com/us/support/troubleshooting/TSG01001875/#water-from-the-dispenser-is-warm-or-tastes-bad
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145427171) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
over priced
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So this purchase for the water filter was more of a requirement than something I wanted to purchase. I like the fact that I can get filtered water and ice through my fridge, but once its time to replace this filter then the ice maker and water dispenser on my Samsung refrigerator just slowly stops working and eventually no water or ice will dispense until I either go completely without a filter or replace it. And I don't use this water/ice dispenser as much as other people I know and it was only 3-4 months before I was having to replace this water filter. Thats $50 3-4 times a year. Might be cheaper just to buy one of the Brita pitchers instead.
No, I would not recommend this to a friendFilters the water for Samsung refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Filter keeps water pure for drinking water and ice
I would recommend this to a friend- Cons mentioned:Price
Refrigerator filter
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was a little hard to get in. But ones I got it in it’s been good. It was a higher price then I wanted to pay.
I would recommend this to a friend Fresh water
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just what the doctor ordered. The only issue that I have is that the store that I bought the filter from didn't have more on hand at the store. I wanted to purchase more than one filters.
I would recommend this to a friendRequired item
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice to have a spare on hand, and i price compared.
I would recommend this to a friendFilter review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a good filter but hard to install. I’m not sure if that is the fault of the filter or design of the refrigerator.
I would recommend this to a friendBrand response from Samsung
Posted .Greetings,
Let us give you a few tips on installing the water filter in your fridge.
Replacing the water filter in your refrigerator is relatively easy. You may visit this link to learn more details:
Replace the water filter in your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00060149/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145886412) to help our team pull up your information when you message us.
Have a great day.
-John
Water Filter review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Difficult to remove and install new filter. Instructions not available to reset filter. Had to call Geek Squad and they took some time to find out on You Tube.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Cookie3443,
We appreciate you giving us a review about the Samsung water filter. We apologize for the inconvenience of having a problem installing the water filter.
To help you with this, I will provide you with a link that indicates an article about replacing the water filters.
Here's a link: https://www.samsung.com/us/support/answer/ANS00060149/.
For further assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community:
https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for choosing Samsung, and have a great day!
Ticket number: 1144549561
^Rainly
Water Filter
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered online for curbside pick up. When i went to pick it up it was the wrong one and I was required to go into the store to return and order the correct one. This defeated the purpose of curbside pick up.
I would recommend this to a friend- Cons mentioned:Price
Filter
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A little expensive. It’s made to last only three months.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Wolf, sharing your observation with the water filter matters. Let's go ahead and help you with this.
The water filter capacity is 300 gallons.
We recommend changing your water filter every 6 months. However, this depends on the quality of the water in your area and the amount of water you dispense; you may want to change the filter more or less frequently.
Please see this link for more details. Kindly click on every option available to know more.
Replace the water filter in your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00060149/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146613298) to help our team pull up your information.
Have a great day.
^Camille
Ice maker
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The red light for filter will not go off and it isn't producing enough ice.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We want you to have an effortless experience with the refrigerator, ChristinagD. Let's get you the help you need.
Here are some steps to take if the reset light is still blinking after replacing the water filter and to rectify your ice maker when it is not making enough ice. Please click the links below and hyperlinks, and watch the instructional video for tips.
Replace the water filter in your Samsung refrigerator (See resetting the filter light):
https://www.samsung.com/us/support/answer/ANS00060149/
The ice maker is making some ice, but not enough:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-maker-is-making-some-ice-but-not-enough
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1146518031, to help our team pull up your information when you message us.
Have a great day.
-John
Filter replacement
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a filter that I feel is over priced. When a manufacturer makes a product that requires a filter to be replaced and recommends that it be replaced every six months, last Samsung product I will purchase. Maybe Best Buy should remove the Samsung product line.
I would recommend this to a friendBrand response from Samsung
Posted .We want to assist you with your fridge's water filter, ChuckR. Let us help you out.
We know how important it is to have clean, ready-to-drink water. Please read the details about replacing the filter in your fridge. We highly recommend using a Samsung brand water filter for your fridge to avoid leaks and damage to your refrigerator. It is ideal to replace the water filter every six months or after 300 gallons of water have been used. It's like spending $7.50 monthly or every 50 gallons of water.
For reference, please visit these links.
Replace the water filter in your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00060149/
To order a replacement:
https://www.samsung.com/us/home-appliances/home-appliances-accessories/refrigerators/haf-qin-refrigerator-water-filter-2-pack-haf-qin-2p-exp/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1150463175) to help our team pull up your information when you message us.
Have a great day.
-John
- Pros mentioned:Water quality
first water filter change
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We replaced our water filter on our new frig. Worked well
No, I would not recommend this to a friend Fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fulfilled my needs, availability. We found a friendly customer employee; she took the time to show me where to find my product. After I showed her the photo, she took me to the correct product allocation.
I would recommend this to a friendReplacements
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the required filter for my refrigerator. I replaced it but the “filter” light did not turn off. It’s obnoxious
I would recommend this to a friendBrand response from Samsung
Posted .Hi Ppb25,
We appreciate your time in reaching out to us and we are glad that you purchased and chose our product. It warms our hearts to know that our Samsung Refrigerator and filters are part of your family now. We apologize for the inconvenience of the water filter light indicator not turning off. We will surely notate your feedback about this matter for better products in the future.
I highly recommend clicking these links for a basic troubleshooting guide for future reference:
Proper guide in replacing the water filter: Reset the water filter light.
https://www.samsung.com/us/support/answer/ANS00060149/
You may also use this link for regular maintenance of your refrigerator's lifetime:
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/
If you need further assistance, please reach us through the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144686396
Thank you for choosing Samsung. Have a great day.
-Trisha-
Needed a Samsung Water Filter
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had no idea that my Samsung fridge was 6 months old. Until I see the red light on the fridge door. Logged into BB and brought a official Samsung water filter. Good to go for another 6 months.
I would recommend this to a friendPricey
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a filter but somewhat pricey compared to other stores or sites.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We appreciate you informing us of your experience purchasing one of our water filters.
Please contact our Best Buy customer service department at (888) 237-8289 to better assist you. Call 24 hours a day. They can answer your question or transfer you to your local store to answer your inquiry.
Thank you.
-Angelica
Water filter ok but instructions not clear
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Water filter for our Samsung Fridge has done the job. Was a bit tough to remove old one (first time with this fridge) because instructions that came with new one were not entirely clear.
I would recommend this to a friend