Customer Ratings & Reviews
- Model:
- HAF-QIN
- SKU:
- 11811427
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Pretty good
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a pretty good purchase. I just wish they lasted longer than six months.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Sims6j,
We appreciate your time in reaching out to us and we are glad that you purchased and chose our product. It warms our hearts to know that our Samsung Refrigerator and filters are part of your family now. If the water filter only lasts less than 6 months, this may happen depending on the quality of the water in your area and the amount of water you dispense, you may want to change the filter more or less frequently than the light suggests. We will notate your feedback about this matter to improve our products in the future.
I highly recommend clicking these links for a basic troubleshooting guide for future reference:
Proper guide in replacing the water filter: Reset the water filter light.
https://www.samsung.com/us/support/answer/ANS00060149/
You may also use this link for regular maintenance of your refrigerator's lifetime:
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/
If you need further assistance, please reach us through the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144351495
Thank you for choosing Samsung. Have a great day.
-Trisha-
Recent product purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sales associate suggested we go to pacific sales. Didn’t want us to order through Best Buy
I would recommend this to a friendNot easy to install.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had some problems to install it, not sure if I actually install it correctly.
I would recommend this to a friendBrand response from Samsung
Posted .Hi there Chelin, I would like to thank you for taking care of your Samsung Refrigerator and see you had some concerns with installing your new filter. I would like to provide you with some helpful information to ensure the filter is correctly installed. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01109722/
If you need any further assistance, please reach out to us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143667277. We thank you for being a part of our Samsung family. ^Brad
returned it since its not compatible with my refri
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.returned it since its not compatible with my refrigerators
I would recommend this to a friendBrand response from Samsung
Posted .Hi Kumar,
Thank you for your honest feedback, and we hope you are in good health. It is unfortunate that the water filter that you have purchased is not compatible with your Samsung refrigerator.
I have shared a Samsung link below that will help you with identifying and replacing the water filter for your refrigerator, and resetting the water filter light as well.
https://www.samsung.com/us/support/answer/ANS00060149/
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144672880
Leo
Water filter
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Necessary item. Store had it in stock. No hassle.
I would recommend this to a friendBrand response from Samsung
Posted .Hello, ReginaH
Your honest review of your water filter is very much appreciated.
That's an excellent choice; we're delighted to hear you're happy with it!
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide them with this number (1144980100) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
a filter
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.works fine,filters water. Would recommend the filter but stay away from Samsung refrigerators
I would recommend this to a friendBrand response from Samsung
Posted .Hi there,
I am glad that you are enjoying your purified water thanks to our great water filter. I realize you are experiencing issues with your fridge. I would love to have the opportunity to see how I can help you that. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142470716. We thank you for being a part of the Samsung family. ^Brad
Problem with filter.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The filter is ok but getting it into the fridge is something else. I had to have my girlfriend’s husband come and it took a long time for him to get it in. I certainly won’t get another in six months. It’s in there for awhile.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi RobertA,
We wish to make it easier the next time you change the filter of your Samsung refrigerator model.
I have shared a Samsung video and link that will guide you in installing the water filter properly and without difficulty the next time around.
Replacing the water filter:
https://www.youtube.com/watch?v=ADl9sxfPADE&t=1s
Replace the water filter in your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00060149/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145653251 to help our team pull up your information.
Leo
annual discount
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.giving the auto annual renewal program for the discounted price a try - figure 2 a year should cover it - we shall see
I would recommend this to a friendWater Filter
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s ok, a little hard to put in. But it works……..
I would recommend this to a friendBrand response from Samsung
Posted .Hi there.
Thank you very much for your feedback on our products. Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Here is a guide you can check when replacing the filter.
Replace the water filter in your Samsung refrigerator https://www.samsung.com/us/support/answer/ANS00060149/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144620884
Have a great day.
^Charles
Water filter for Bespeak is unreturnable even new
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never got the refrigerator due to delivery problems. Now i need to return the NEVER OPENED water filter and need to extend the return date by 3 weeks. Far less than the delivery date was extended for me. It is $50 and I'm retired so thats a lot to for me.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
To better assist you with the return policy, please contact Best Buy's customer service department at (888) 237-8289. They are open 24 Hours a Day.
They can either answer your question or transfer you to your local store to answer your specific concern.
Leo
Not Bad
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the filter that fits our fridge. Not much of a selection to choose from. It seems to do the job.
I would recommend this to a friendToo expensive for what it does
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It doesn’t really work I don’t think it actually filters much
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Dan702! We appreciate you taking the time to leave a review. We certainly will use this information to help us in our ever-continuing efforts to improve the overall customer experience for everyone.
Thank you for choosing Samsung. ^Nic
not the same size as original
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the authentic replacement filter doesn't fit like original
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Rang28, I see that you are having issues with your Samsung Water Filter not fitting and know that can be annoying. I have some helpful information that will ensure proper fit for your unit. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01109722/
If you need any assistance, we can help via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143615198. We thank you for being a part of our Samsung family. ^Brad
Water fee
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I always use this filter for my refrigerator, but the thing is once expired water taste changed.
I would recommend this to a friendGreat price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I never knew that you can get the subscription service for your filters. Seems so much more
I would recommend this to a friend- Cons mentioned:Price
Works great but so expensive
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great. A little overly comlicated to determine which filter works with which fridge. The price is a major downer. So expensive compared to knockoffs.
I would recommend this to a friendBrand response from Samsung
Posted .We're glad that you brought this up, Davidcom. Your satisfaction with the product is essential to us.
Always use genuine Samsung brand filters. Even if they indicate compatibility, filters from other manufacturers may damage your fridge and water filter housing. Learn more from these details.
You may visit our website about the HAF-QIN water filter to check the compatible refrigerators for this filter. Just scroll over to specs for more information:
https://www.samsung.com/us/home-appliances/home-appliances-accessories/refrigerators/haf-qin-refrigerator-water-filter-haf-qin-exp/#specs
For additional reference, I have shared some tips about how to "Replace the water filter in your Samsung fridge":
https://www.samsung.com/us/support/answer/ANS00060149/
You may also watch our youtube video about "Replacing the water filter on your built-in Chef Collection refrigerator":
https://www.youtube.com/watch?v=ADl9sxfPADE
Should you need assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145239914, to help our team pull up your information.
Have a great day!
^Chrystel
Good filter and pretty inexpensive
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So happy these are stocked at Best Buy. Gives me another reason to go to the store.
I would recommend this to a friend- Cons mentioned:Price
Not happy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.can't install it without a flood. very few instructions. too expensive
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
We understand you wanted to know how to install the water filter. Let us help you.
Please see the link below for the steps to replace the water filter. Watch the video and click the embedded words inside the article.
https://www.samsung.com/us/support/answer/ANS00060149/
Also, if the water filter was replaced and has a visible leakage, kindly follow the steps at the link below.
https://www.samsung.com/us/support/troubleshooting/TSG01001852/#leaks-from-the-refrigerator-s-water-filter
If you have inquiries and need further assistance in the future, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146243132, which will help our team pull up your information.
^Rainly
Subscription Service Ain't All That
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Filter works fine. Signed up for subscription service. Time to receive it wasn't available. But it was for sale at higher price in store. Now I have one just a month after I bought another one at higher price.
I would recommend this to a friendBrand response from Samsung
Posted .Hello cajunjiminsoutharolina,
Thank you for reaching out. We do appreciate your feedback about our product. and we do apologize for any inconvenience. I completely understand that the cost would stretch your budget. Water Filter for Select Samsung Refrigerators - White Water Filter is a significant investment, for your Refrigerator to work perfectly.
Samsung water filters, using only high-grade carbon blocks, remove over 99% of potentially harmful contaminants which may be present in your water such as: -Chlorine Taste & Odour. Chlorine is widely used in water treatment as a disinfectant but may infer particular odors and tastes to water. -Heavy Metals & Chemicals.
You can check the Samsung water filter here:
https://www.samsungparts.com/Default.aspx
For further inquiries you may reach us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Reference number:1144495982
Thank you for choosing Samsung.
^Ross
Save Time
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Exactly what was ordered and received timely, and in excellent condition.
I would recommend this to a friend