Customer Ratings & Reviews
- Model:
- HAF-QIN
- SKU:
- 11811427
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Hard to use
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very hard to put in and made my refrigerator start leaking from the filter.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello DanielleH,
We know the disappointment of dealing with the leaks. Let us help.
Below is a troubleshooting link to help when the water filter leaks.
Leaks from the refrigerator's water filter:
https://www.samsung.com/us/support/troubleshooting/TSG01001852/#leaks-from-the-refrigerator-s-water-filter
We recommend checking the link below to learn more about replacing the water filter for reference. There are also hyperlinks attached to this resource and a video you can watch from start to finish.
Replace the water filter in your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00060149/
Should you need further assistance, please feel free to get back to us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147432314) to help our team pull up your information when you message us.
Thank you.
-Angelica
filter for icemaker
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.fits easy and perfectly . Only problem was filter light did not go easily
I would recommend this to a friendPurchased?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never purchased this product. I do not have any Samsung appliances.
No, I would not recommend this to a friendPerfect
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The employee was very helpful and knew exactly what I needed.
I would recommend this to a friend- Cons mentioned:Price
Expensive for one item
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too expensive, bought 6 online for the price of one at Best Buy
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Deepsea,
We appreciate your time in reaching out to us and we are glad that you purchased and chose our product. It warms our hearts to know that our Samsung Refrigerator and filters are part of your family now. We understand that our product is a little expensive, however, you won't regret the quality of water that will be produced. We will surely notate your feedback about this matter for better products in the future.
I highly recommend clicking these links for a basic troubleshooting guide for future reference:
Proper guide in replacing the water filter: Reset the water filter light.
https://www.samsung.com/us/support/answer/ANS00060149/
You may also use this link for regular maintenance of your refrigerator's lifetime:
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/
If you need further assistance, please reach us through the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144684884
Thank you for choosing Samsung. Have a great day.
-Trisha-
Did not last passed 46 days
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased the filter on Dec 24, 2024 and last week the light came on to change the filter. $52 should last longer than 45 days. And no me and wife have not drank 300 gallons if water!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
We understand the dismay about what transpires with the water filter.
We suggest contacting us via the options below to speak with a live representative for further assistance.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Good buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As described. Received product quickly. Will but again.
I would recommend this to a friendGood filter
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you need clean water, use this for refrigerator.
I would recommend this to a friendNot sure if it works
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy with this filter not sure if it's a knock off or what but my fridge never turned off the replace filter display with this one like it did the first one.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi PaynePope,
We appreciate your patience in dealing with the situation you're having right now with your Water Filter for Select Samsung Refrigerators.
Please know that we value your feedback, and we will continue working on improving the quality of the products we offer.
You need a clean water filter to get fresh, filtered water. We recommend that you replace the water filter every six months. The refrigerator's water filter light will let you know when those six months are up and should be reset after changing the filter.
Note: Only use Samsung Genuine Filters that are designed to work with your Samsung refrigerator. You can purchase them directly on our website. Do not use third-party water filters, which may leak and damage the refrigerator.
Replace the water filter in your Samsung refrigerator / Reset the water filter light
https://www.samsung.com/us/support/answer/ANS00060149/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144729290
Have a great day.
^Charles
Samsung water filter for my refrigerator
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They had my water filter in stock when i arrived i had saw online it was in stock went right to the picked it up and was in and out in no time.
I would recommend this to a friendBad Fridge, not filter
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had issues with not dispensing water, Samsung Warranty Department sent out tech, said replace filter and did not work. Filter itself I'm sure was ok, but whole fridge in general sucked.
No, I would not recommend this to a friendSHOULD COME WITH A BEST BUY EMPLOYEE TO ATTACHNITB
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.HORRIBLE TO ATTACH. haven’t been able to get it inserted correctly
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there,
Sharing your experience on replacing the water filter matters. Allow us to help.
Here is a link to the step-by-step guide on replacing the water filter. Please choose "Replacing the water filter." Follow the steps under, "HAF-CIN and HAF-QIN filter." Kindly watch the video included.
Replace the water filter in your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00060149/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1150381596) to help our team pull up your information.
Have a great day.
^Camille
Has to replace more often than recommended
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not last as long as it states on the box. After about two months it’s telling me the filter needs to be changed.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We appreciate the review, Anthony. We want to learn more about what occurs with your water filter.
You may contact us via our Support Channels below to speak with a live representative to better assist you.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you!
-Angelica
samsung water filter
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This has to be the most difficult water filter to get out and replace.I actually dread every time we have to replace it. I can only assume it is doing a good job of filtering our water.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are having issues with replacing your water filter. It might help to turn the water off and drain the pressure then replace the water filter with ease. Thank you for choosing Samsung. ^Brad
Samsung filter
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Factory replacement i only replace it once a year because i use water distillation system for my drinking water
I would recommend this to a friendBrand response from Samsung
Posted .We are happy you posted a review about the water filter, Mikew.
The refrigerator's water filter light will let you know when you need to replace the water filter.
Should you need support in the future, please do not hesitate to reach out to us at www.Samsung.com or by calling 1800-7267-864.
^Rainly
Hard to determine which product to buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It would help if the eligible fridge models were prominently displayed and easy to detect.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi RitasK,
Let us help you with the refrigerator model numbers for the water filter.
Below is a list of refrigerators compatible with a HAF-QIN water filter. Please click on specs, and you can see there the "Fits Models" section.
https://www.samsung.com/us/home-appliances/home-appliances-accessories/refrigerators/haf-qin-refrigerator-water-filter-haf-qin-exp/#specs
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145916510 to help our team pull up your information.
Have a great day.
^Aloe
Don't know if filter is good quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We change the filter and the light still doesn't turn off
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi AlfredoR,
To turn off the water filter light you'll need to reset the light indicator.
please see the link and read through the instructions for resetting the indicator light of the water filter.
Replace the water filter in your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00060149/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146798470) to help our team gather your information.
Have a great day.
^Charles
Just the filter I needed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The only local place I was able to find the filter I needed for my Samsung fridge
I would recommend this to a friendGood replacement
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This filter works well and is definitely a direct replacement. Flow speed is a little slow, however.
I would recommend this to a friendFaulty product
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This particular one did work as expected, I have purchased this product before I think this particular one is faulty
I would recommend this to a friendBrand response from Samsung
Posted .Hello,
We want to know more about what occurred with the water filter and would like to assist as soon as possible.
You may contact our Support Team via the link below to speak with a live representative should you need further assistance.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica