Customer Ratings & Reviews
- Model:
- HAF-QIN
- SKU:
- 11811427
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
A scam
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t buy this from Best Buy. They will send you the wrong item and then refuse to accept the return.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We know your disappointment with your overall experience purchasing the water filter.
Please don't hesitate to contact our Best Buy customer service department at (888) 237-8289 to assist you better with the correct water filter. Call 24 hours a day. They can answer your question or transfer you to your local store.
Thank you.
-Angelica
wrong item
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it was the wrong one so we returned it and got a better deal through Amazon.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
We understand your disappointment about getting the wrong model for your water filter. To better assist you, don't hesitate to contact our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your questions or take you to your local store to give feedback about your overall experience with your recent purchase.
Have a great day.
-John
Not working
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My Samsung refrigerator does not recognize this as a new filter and continues to indicate I need it replaced. Swapped the original filter with the OEM in place of the much more economical Amazon three pack. I'm regretting that decision!
No, I would not recommend this to a friendBrand response from Samsung
Posted .MattUreview, we are always happy to help. Here is a link to a guide on changing the water filter (https://bit.ly/39p69PP). We thank you for being a Samsung customer! ^Lena
KP
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just purchased this item not even 2 weeks ago. Now the filter message is back on. Best buy wouldnt do anything about it. I wss told to call manufacturer company.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi,
Thank you for taking the time to leave this review.
We understand that your change filter light is on again on the fridge.
Here is the link containing ways to reset the change filter light.
Replace the water filter in your Samsung refrigerator https://www.samsung.com/us/support/answer/ANS00060149/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide them with this number (1144952043) when you message us to help our team pull up your information.
Have a great day.
^Charles
keep sending
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.keep sending the same thing i returned, have someone look at the order , stop it!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
To better assist you with this issue, please contact our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Thank you!
—Vannesa
Filter
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't reset,i dont know how to set it,i want lnow when to purchase a new one
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand how you feel about setting the water filter, JaanetB. We're here to help.
We recommend checking the link below to learn more about replacing the water filter. There are also hyperlinks attached to this resource and a video you can watch from start to finish.
Replace the water filter in your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00060149/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146889898) to help our team pull up your information when you message us.
Thank you.
-Angelica
Bad customer experience in a row
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy has lost its strength and direction. Matter of time before it is eliminated and becomes history. It will be good case study on why big companies fail.
No, I would not recommend this to a friendWater filter
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not correct one.does not fit correctly and the light won’t go off.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We know how essential it is to have a water filter that fits accurately, ChristineD. We're here to help!
You've just got yourself a new filter for your refrigerator, and you take the old one out, but the new one doesn't want to go in. Relieving the water pressure will help (turn off the water supply and dispense water until it stops). If the new filter refuses to go in, either your new or old filter is not a Samsung brand filter.
Replacement filter doesn't fit in your refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01109722/
Replace the water filter in your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00060149/
Changing the water filter on your Samsung refrigerator
https://www.youtube.com/watch?v=okAfV86M0iw
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145701155) to help our team pull up your information when you message us.
Thank you!
-Angelica
Doesn’t work
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t work I installed it and I still have a filter light on.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
We understand how you feel when the water filter doesn't work after installing it. Let us help.
We recommend checking the link below to learn more about replacing the water filter. There are also hyperlinks attached to this resource and a video you can watch from start to finish.
Replace the water filter in your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00060149/
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146840924) to help our team pull up your information when you message us.
Thank you.
-Angelica
plastic taste
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.seems to not last long at all and water taste like plastic.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
We understand the feeling when the water tastes like something else. Let us help.
The link below will guide you on what to do when the water from the dispenser tastes bad. It also includes other resources about replacing the water filter and a video to watch from the start until the end.
Water from the dispenser is warm or tastes bad:
https://www.samsung.com/us/support/troubleshooting/TSG01001875/#water-from-the-dispenser-is-warm-or-tastes-bad
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146724343) to help our team pull up your information when you message us.
Thank you.
-Angelica
No
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Square peg round hole!!!!!!!!!!!!!!!!!!! B!!!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Thomas M,
We would love to help you with this Samsung water filter. To better assist you and collect more details, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Leo
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Water is cloudy after installation of new filter. I've reached out for help.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Good day.
We want to make sure your water is always clear and tasty. To help you avoid condensation in your water filter, we have provided links below.
To fix the water filter, follow the steps at this link to determine the cause and prevent it from happening again:
https://www.samsung.com/us/support/troubleshooting/TSG01001852/#leaks-from-the-refrigerator-s-water-filter
These links will show you the steps for removing your water filter:
https://www.samsung.com/us/support/answer/ANS00060149/
https://www.youtube.com/watch?v=okAfV86M0iw
If you require further assistance in the future, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145102362) to help our team pull up your information when you message us.
Thank you for choosing Samsung. Have a wonderful day!
—Vannesa
It is the wrong one for my fridge. :(
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I need to return this for the correct one. I have a review already but when I submit the red triangle keeps saying for me to enter a review?
No, I would not recommend this to a friendthe fridge still showing red light
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.after replace it at our fridge, the fridge still showing red light
No, I would not recommend this to a friendBrand response from Samsung
Posted .It's lovely to see your review, Wendie. Let's get to the bottom of this.
The red indicator usually blinks after 6 months or if the water filter needs to replace.
Since the water filter is new, I highly suggest checking the Samsung link about resetting the water filter light.
Here's the link: https://www.samsung.com/us/support/answer/ANS00060149/
If you have inquiries and need further assistance in the future, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Once you contact us, please provide this reference number 1145109162.
^Rainly
Filter delivered 5 weeks prior to fridge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No idea I haven’t yet gotten the fridge that this goes in. The fridge ended up delayed 6 weeks.
No, I would not recommend this to a friendHaf-Qn/exp issue
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Recently I purchased and it’s not snug fit. I see the gaps in it. I will be returning it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi bravored! This link (https://bit.ly/3ctVYe3) can walk you through what steps to take if the filter does not fit your refrigerator. ^Jecca
Exchanged
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought the wrong filter for my fridge. Exchanged it for the correct one.
I would recommend this to a friendBrand response from Samsung
Posted .Hello Syoung2277,
Thank you for reaching out and sharing your feedback to us. I'm sorry to hear that you bought the wrong filter. We are glad to hear that you were able to exchange it to the correct one.
I am providing this link https://www.samsung.com/us/support/answer/ANS00060149/ to guide you on how to replace the water filter in your Samsung refrigerator.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=refrigerator&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung refrigerator.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144528406.
-Noraina
Help
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Light is still on. I tried to reset it and repeated the process.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there newfrig Customer, I see you are having issues resetting your Water Filter light in your Samsung Refrigerator and know how irritating that light can be. I have some instructions that I would like to provide that will help get the light reset. See link below:
https://www.samsung.com/us/support/answer/ANS00060149/
We welcome you to our family and thank you for choosing Samsung. ^Brad
Can get new filter to work iuvectrued everything.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hasn’t work since I installed it. Very disappointed
No, I would not recommend this to a friendBrand response from Samsung
Posted .We are sorry to hear that you're having trouble with your water filter. Here is a link with step by step instructions to help you make sure that it's installed correctly (https://bit.ly/39p69PP). Thank you for choosing Samsung. ^Lo
Double check water quality
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not improve PPM after switch to new filter and running 3 gallons through the filter.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Good Day,
Thank you for sharing your observation about the water filter, Yoshii. It's our pleasure to be of assistance.
Only use a genuine Samsung filter designed to work with your Samsung refrigerator. Changing the filter on time provides you with the freshest, cleanest water from your Samsung Refrigerator. It's a good idea to replace the water filter every six months or every 300 gallons filtered. Learn more from these details.
I have shared a guide on how to properly "Replace the water filter in your Samsung refrigerator":
https://www.samsung.com/us/support/answer/ANS00060149/
You may also watch our youtube video about "Replacing the water filter on your built-in Chef Collection refrigerator":
https://www.youtube.com/watch?v=ADl9sxfPADE
Should you need assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide them with this number 1145243849, to help our team pull up your information.
Have a great day!
^Chrystel