Customer Ratings & Reviews
- Model:
- HAF-CIN
- SKU:
- 11835463
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers express satisfaction with the product's excellent water quality, ease of use, and overall strong performance. They also appreciate its straightforward installation, good fit, and compatibility with specific refrigerators. While some customers find the product to be overpriced, there are generally no reported issues with leakage.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Price
Makes the water taste better
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good product, although it doesn’t last very long and it’s way too costly
I would recommend this to a friendBrand response from Samsung
Posted .Thanks for taking the time to leave feedback Beachbum! We really appreciate that! ^Mae
- Cons mentioned:Price
Great value
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great value but still expensive considering. 100 bucks a year for filters.
I would recommend this to a friend Works good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does its job just a little hard to install. The manual suggests it might be hard to remove/install, which it was for me.
I would recommend this to a friendBrand response from Samsung
Posted .Hi talkinstuff,
We appreciate you giving us your honest feedback about the Samsung water filter. We apologize for the inconvenience of having a problem installing and removing the water filter.
I will provide you with a link that indicates the steps to replace the water filter.
Here's a link: https://www.samsung.com/us/support/answer/ANS00060149/.
For further assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for choosing Samsung, and have a great day!
Ticket number: 1144273146
^Rainly
Not a great deal.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got these because I hadn't used my Bst Buy credit card in a while and they were going to lower my limit. I had made purchases at Best Buy but I had used another card that gave me money back instead of points. I needed water filters but they were cheaper elsewhere.
I would recommend this to a friendGood taste but could last longer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are always hard to replace and they could last a little longer. We don't have hard water or particles in our water source.
I would recommend this to a friendBrand response from Samsung
Posted .Hi plantsloveCO2,
We appreciate you taking the time to leave us a review on your Samsung water filter. I understand that the water filter is not easy to install, and we apologize for the inconvenience it may cause you.
To help you with this, I will provide you with a link that indicates the steps to replace the water filter.
Here's a link: https://www.samsung.com/us/support/answer/ANS00060149/.
If you have any questions and need further assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for choosing Samsung, and have a great day!
Ticket number: 1144321952
^Rainly
- Pros mentioned:Water quality
Good filter
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Seems to do a good job and at a decent price. Water is clean and clear.
I would recommend this to a friend Bad customer service
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never got delivered Bad customer service called like 50 times But no help
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Joshua
I wish there were choices
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You don't get to choose a filter when you purchase a refrigerator. This one was difficult to get the old one out and the new one in.
I would recommend this to a friendOkay filter
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The only real complaint I have is that the filters never last 6 months as indicated on the package. They rarely last even 3 months.
No, I would not recommend this to a friendSubscribe to auto-delivery on the 2-pack to save!
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Why buy knock-off filters, buy authentic filter and in this 2-pack so you save more from BestBuy. Doing an automatic order of this pack every year adds more savings.
I would recommend this to a friendBrand response from Samsung
Posted .Hi there Sylvie, I appreciate you taking the time to share your feedback on your new Samsung Water Filter. We thank you for choosing to be a part of our Samsung family. ^Brad
Useable, but barely
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I worked with a person at Best Buy to assure I got the right filter,,,BUT, when it arrived it was not the right one. It fits in the receptacle for the filter, but its physical size and shape is different from the original one that came with the refrigerator. The door on the filter cavity does not close and the "change filter" light is on all the time.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi bbbmmmggg,
We appreciate your time in reaching out to us and we are glad that you purchased and chose our product. It warms our hearts to know that our Samsung Refrigerator and filters are part of your family now. We apologize for the inconvenience that the water filter. We recommend that you replace the water filter every six months for better quality water. The refrigerator's water filter light will let you know when those six months are up and should be reset after changing the filter. We will surely notate your feedback about this matter for better products in the future.
I highly recommend clicking these links for a basic troubleshooting guide for future reference:
The replacement filter doesn't fit in your refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01109722/
Proper guide in replacing the water filter:
https://www.samsung.com/us/support/answer/ANS00060149/
You may also use this link for regular maintenance of your refrigerator's lifetime:
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/
If you need further assistance, please reach us through the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144322123
Thank you for choosing Samsung. Have a great day.
-Trisha-
adequate
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.filters are hard to take out, easy to install. three pack is cost efficient
I would recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are a member of the Samsung family. I am glad to see that you are taking care of your appliance and I'm sure your taste buds thank you. We thank you for choosing Samsung. ^Brad
Had issues right after purchase.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had issues right after purchase. Water filter has a very short life span. Not happy with this fridge.
No, I would not recommend this to a friendReplaced within 3 months
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to replace 3 months later. Too soon, but maybe was defective
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Legendary,
Congratulations on your new Samsung Water Filter and thank you for taking care of your refrigerator. Our water filters are rated for 300 gallons of filtration. We are glad to have you as a family member and thank you for choosing Samsung. ^Brad
GrandpaN
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the OME, recommended water filter. Can't go wrong with OME and recommended filter. Buy the pack of 2 and save 20%. Your purchase is good for a full year.
I would recommend this to a friendIt works
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am concerned when it comes to my health but I tried to save some money and purchase the cheaper brand filter and I saw little black carbon particles in my ice cubes and that did it- Samsung is all I get now.
I would recommend this to a friend- Cons mentioned:Price
Good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It does the job. Just wish it’s wasn't so expensive.
I would recommend this to a friend Filter
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wasn’t that great water still had a funny taste to it
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Surroundsound, I see that you have some concerns with your new Samsung Water Filter having a weird taste after installing. I want to make sure that you are having the best performance and have some helpful information to provide. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01001875/
We are here for you if you need any assistance via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143795342. We thank you for being a part of our Samsung community. ^Brad
TooExpensive
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They need to find a way to make these filter last longer, cost too much to replace every 6 months
I would recommend this to a friendBrand response from Samsung
Posted .Hello LilRicky,
We appreciate your time in reaching out to us and we are glad that you purchased and chose our product. We understand that our product is a little expensive, however, you won't regret the quality of water that will be produced. We will take note of your feedback as this helps us improve the quality of the service we provide to all our customers.
You can check this link https://www.samsung.com/us/support/answer/ANS00060149/ to guide you on how to replace the water filter in your Samsung refrigerator.
You may also use this link https://www.samsung.com/us/support/answer/ANS00079481/ for regular maintenance of your refrigerator.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=refrigerator&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung refrigerator.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144517914.
-Noraina
Over priced
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't see that the performance is any greater than less expensive brands.
I would recommend this to a friendBrand response from Samsung
Posted .We appreciate the feedback, Chavisjt! We don't recommend using non-Samsung water filters as we cannot guarantee compatibility. ^Jecca