Customer Ratings & Reviews
- Model:
- HAF-CIN
- SKU:
- 12312329
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers express satisfaction with the product's excellent water quality, ease of use, and overall strong performance. They also appreciate its straightforward installation, good fit, and compatibility with specific refrigerators. While some customers find the product to be overpriced, there are generally no reported issues with leakage.
This summary was generated by AI based on customer reviews.
Necessary product. Doesn't last long enough.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have to replace every 4-5 months so a non-discretionare purchase. No choice of brands. Sometimes hard to find display in store.
I would recommend this to a friend- Pros mentioned:Water quality
Great replacement item
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have this item on a repeat subscription order. My light goes on and within a day or two my replacement arrives. I don’t have to worry or remember to order. It’s a great service.
I would recommend this to a friend - Cons mentioned:Price
Filter too Expensive
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Filters work great you shouldn't be 50 dollars would be acceptable at thirty bucks
I would recommend this to a friendBrand response from Samsung
Posted .Hi Nikkodog,
We appreciate your time in reaching out to us and we are glad that you purchased and chose our product. It warms our hearts to know that our Samsung Refrigerator and filters are part of your family now. We recommend that you replace the water filter every six months for better quality water. The refrigerator's water filter light will let you know when those six months are up and should be reset after changing the filter. We understand that our product is a little expensive, however, you won't regret the quality of water that will be produced. We will surely notate your feedback about this matter for better products in the future.
I highly recommend clicking these links for a basic troubleshooting guide for future reference:
Proper guide in replacing the water filter:
https://www.samsung.com/us/support/answer/ANS00060149/
You may also use this link for regular maintenance of your refrigerator's lifetime:
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/
If you need further assistance, please reach us through the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144351714
Thank you for choosing Samsung. Have a great day.
-Trisha-
- Cons mentioned:Price
its a filter, it filters
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not much to say,,its a water filter,,does its job,,,too expensive as they all are.
I would recommend this to a friendBrand response from Samsung
Posted .Hi julie2013,
We appreciate your time in reaching out to us and we are glad that you purchased and chose our product. It warms our hearts to know that our Samsung Refrigerator and filters are part of your family now. We recommend that you replace the water filter every six months for better quality water. The refrigerator's water filter light will let you know when those six months are up and should be reset after changing the filter. We understand that our product is a little expensive, however, you won't regret the quality of water that was produced. We will surely notate your feedback about this matter for better products in the future.
I highly recommend clicking these links for a basic troubleshooting guide for future reference:
Proper guide in replacing the water filter:
https://www.samsung.com/us/support/answer/ANS00060149/
You may also use this link for regular maintenance of your refrigerator's lifetime:
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/
If you need further assistance, please reach us through the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144314185
Thank you for choosing Samsung. Have a great day.
-Trisha-
- Pros mentioned:Water quality
Needed to change it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty easy to find and change the water taste so fresh after I changed it out
I would recommend this to a friendBrand response from Samsung
Posted .Hi Muttbuddy,
We appreciate you taking the time to leave us a review on your Samsung water filter. You made an excellent choice for your refrigerator, and we are pleased to know how satisfied you are with our Samsung water filter.
If you have any questions and need further assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for choosing Samsung, and have a great day!
Ticket number: 1144328138
^Rainly
Water Filter for Refrigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It works. I just wish it would also filter out the 'white stuff', which is apparently calcium carbonate that is in my well water.
I would recommend this to a friendWater taste fresh
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We love our Samsung refrigerator that we purchased and every few month we buy the filter that is required at Best Buy
I would recommend this to a friend- Pros mentioned:Ease of use
Auto replenish is a life saver
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Filters work great! Would not know where I would be without auto replenish. Filter is a bit difficult to remove, I always have to use vice grips, but installation is easy
I would recommend this to a friend Had to have
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It kinda goes without saying....you have to have this if you have my refrigerator.
I would recommend this to a friendGreat filter
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This filter is a great filter. It last at least 6 months.
I would recommend this to a friendEasy to install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the only brand I will ever buy. Price good
I would recommend this to a friend- Cons mentioned:Price
it’s a water filter
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Way too expensive for what you get, I think it’s a total rip-off
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello MemyselfandI,
Thank you for reaching out.We will take note of your feedback as this helps us improve more especially on the quality of the products we offer.
About the water filter in your Samsung Refrigerator.
Replacing the water filter in your fridge helps keep your water tasting fresh and helps to prevent odors. Your Family Hub panel will notify you when it’s time to change it, which is about every 6 months. First make sure you purchase a genuine Samsung filter made specifically for your fridge model. You can find replacements on Samsung.com. When you’re ready to replace it, turn off the water line to the fridge, drain the waterline by running the dispenser, and then turn the old filter counterclockwise to pull it out. After you insert the new filter, turn it clockwise to lock it in place, and then turn your water valve back on. All that’s left is to run the water for a few minutes to flush it and reset the replace filter alert on your fridge.
https://www.youtube.com/watch?v=jqKv2qwO_hk
For further concerns, you may reach us via the following option.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
- Reference ticket number:1144313065
^Ross
- Cons mentioned:Price
Too much $ for what it is
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works fine, but $50 is nuts. Will look at aftermarket alternatives.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Review716,
We appreciate you taking the time to leave us a review on your Samsung water filter. We understand that the water filter is a bit pricey, and you wanted to find other alternatives. However, only the Samsung water filter is compatible with your Samsung refrigerator.
If you have any questions and need further assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for choosing Samsung, and have a great day!
Ticket number: 1144349742
^Rainly
Great Filter
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is an amazing filter,it filters like no other.
I would recommend this to a friendWrong size
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered the wrong size but I returned it with no hassle!
I would recommend this to a friend- Cons mentioned:Price
Expensive
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good filter, but a bit expensive. It should cost about 1/2 what we paid for it.
I would recommend this to a friendBrand response from Samsung
Posted .Hello dom987654321,
We appreciate your time in reaching out to us and we are glad that you purchased and chose our product. We understand that our product is a little expensive, however, you won't regret the quality of water that will be produced. We will take note of your feedback as this helps us improve the quality of the service we provide to all our customers.
You can check this link https://www.samsung.com/us/support/answer/ANS00060149/ to guide you on how to replace the water filter in your Samsung refrigerator.
You may also use this link https://www.samsung.com/us/support/answer/ANS00079481/ for regular maintenance of your refrigerator.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=refrigerator&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung refrigerator.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144509152.
-Noraina
Fridge water filter
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The automatic purchase and delivery scheduling by Best Buy is very convenient.
I would recommend this to a friendWorks as advertised
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The filter worked as advertised. It did not work when first put on but removed and refitted and worked fine.
I would recommend this to a friendI like having a filter for my fridge.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like having filtered water coming out of my fridge.
I would recommend this to a friendNice but pricey.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have had no problems with this item. My only complaint is that is only last for six months and is rather pricey.
I would recommend this to a friend