Customer Ratings & Reviews
- Model:
- HAF-CIN
- SKU:
- 12312329
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers express satisfaction with the product's excellent water quality, ease of use, and overall strong performance. They also appreciate its straightforward installation, good fit, and compatibility with specific refrigerators. While some customers find the product to be overpriced, there are generally no reported issues with leakage.
This summary was generated by AI based on customer reviews.
Little expensive
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don't use the water that much but the filter has to be replaced twice a year at $50 a piece.
No, I would not recommend this to a friend- Pros mentioned:Overall performance
Filter
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great filter so far, have not had any issues with it.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Adrian,
We appreciate your time in reaching out to us and we are glad that you purchased and chose our product. It warms our hearts to know that our Samsung Refrigerator and filters are part of your family now. We are happy to know that you are satisfied with our product. We will surely notate this feedback and continuously improve our products.
I highly recommend clicking these links for a basic troubleshooting guide for future reference:
Proper guide in replacing the water filter
https://www.samsung.com/us/support/answer/ANS00060149/
You may also use this link for regular maintenance of your refrigerator's lifetime:
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/
If you need further assistance, please reach us through the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144350934
Thank you for choosing Samsung. Have a great day.
-Trisha-
- Cons mentioned:Price
Overpriced
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's the only one you can use on the fridge so your stuck buying a $50 filter for it
I would recommend this to a friendBrand response from Samsung
Posted .Hello Scc2,
We appreciate your time in reaching out to us and we are glad that you purchased and chose our product. We understand that our product is a little expensive, however, you won't regret the quality of water that will be produced. We will take note of your feedback as this helps us improve the quality of the service we provide to all our customers.
You can check this link https://www.samsung.com/us/support/answer/ANS00060149/ to guide you on how to replace the water filter in your Samsung refrigerator.
You may also use this link https://www.samsung.com/us/support/answer/ANS00079481/ for regular maintenance of your refrigerator.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=refrigerator&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung refrigerator.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144499735.
-Noraina
Hard to install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had to attempt several times to get it installed properly. Very hard to get it to turn in slot as required
No, I would not recommend this to a friendexpensive but works
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tried numerous cheaper options but none worked as well as the one from Samsung as they were all very noisy.
I would recommend this to a friendno option.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have to purchase this every 6 months. Best buy is only store I can walk in and purchase.
I would recommend this to a friendNo title
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product is very hard to change and replace it.
I would recommend this to a friendBrand response from Samsung
Posted .Hi there Paris, I understand your are having some concerns with your Samsung Water Filter replacement and I would like to help make this process easier. See link below:
https://www.samsung.com/us/support/answer/ANS00060149/
We welcome you to our family and thank you for choosing Samsung in your home. ^Brad
Perfect filter but pricey
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This water filter works well but is expensive. The water filter lasts Only for 6 months.
I would recommend this to a friendBrand response from Samsung
Posted .Thank you for taking time to give us feedback. ^Shifa
- Pros mentioned:Water quality
Review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is a water filter. Not much more to say. The water is clean.
I would recommend this to a friendBrand response from Samsung
Posted .Hi BrianBRLA,
We appreciate your time in reaching out to us and we are glad that you purchased and chose our product. It warms our hearts to know that our Samsung Refrigerator and filters are part of your family now. We recommend that you replace the water filter every six months for better quality water. The refrigerator's water filter light will let you know when those six months are up and should be reset after changing the filter. We will surely notate your feedback about this matter for better products in the future.
I highly recommend clicking these links for a basic troubleshooting guide for future reference:
Proper guide in replacing the water filter:
https://www.samsung.com/us/support/answer/ANS00060149/
You may also use this link for regular maintenance of your refrigerator's lifetime:
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/
If you need further assistance, please reach us through the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144318004
Thank you for choosing Samsung. Have a great day.
-Trisha-
- Pros mentioned:Water quality
Water Tastes good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The water tastes good but it does not filter or soften hard water.
I would recommend this to a friendBrand response from Samsung
Posted .Hello Tekgurl,
Thank you for reaching out. We will take note of your feedback as this helps us improve more especially on the quality of the products we offer.
About the water filter in your Samsung Refrigerator.
Replacing the water filter in your fridge helps keep your water tasting fresh and helps to prevent odors. Your Family Hub panel will notify you when it’s time to change it, which is about every 6 months. First make sure you purchase a genuine Samsung filter made specifically for your fridge model. You can find replacements on Samsung.com. When you’re ready to replace it, turn off the water line to the fridge, drain the waterline by running the dispenser, and then turn the old filter counterclockwise to pull it out. After you insert the new filter, turn it clockwise to lock it in place, and then turn your water valve back on. All that’s left is to run the water for a few minutes to flush it and reset the replace filter alert on your fridge.
https://www.youtube.com/watch?v=jqKv2qwO_hk
For further concerns, you may reach us via the following option.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
- Reference ticket number:1144312305
^Ross
Good filter
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was easy to install in my refrigerator and the customer service rep helped me find the correct model easily.
I would recommend this to a friend- Pros mentioned:Ease of use
Easy to replace filters
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My Samsung was. great refrigerator for several years, and these made it easy to replace filters
I would recommend this to a friend - Pros mentioned:Overall performance
Excellent water filters
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent water filters for our refrigerator. Been using them for a couple years now. We change them every 6 months. Work very well.
I would recommend this to a friend May not fit your fridge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I can't fairly give this a 1 or 5 star review. Hence the 3 stars. That's because, even though Samsung lists the same model number, this filter comes in 2 different versions, one of which may not fit in your refrigerator. For mine, a newer showcase model, the version with the rounded top fits and the version with an angular top does not. So choose wisely.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Clightbo,
We appreciate you taking the time to leave us a review on your Samsung water filter. We understand that you wanted to have the water filter that fits on your refrigerator.
To help you with this, I will provide you with a link where you can check the compatible water filter that fits on your Samsung refrigerator.
For the round-top filter or HAF-CIN water filter model: http://www.samsungparts.com/Products/Parts_and_Accessories/PID-DA29-00020B.aspx.
For the triangular top or HAF-CU1 water filter model: http://www.samsungparts.com/Products/Parts_and_Accessories/PID-DA29-00003G.aspx.
If you have any questions and need further assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for choosing Samsung, and have a great day!
Ticket number: 1144348447
^Rainly
Keeps my water clear of harmful chemicals
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fast shipping order and product came as advertised. Best buy is awesome.
No, I would not recommend this to a friend- Cons mentioned:Price
Filter is ok but really to expensive
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wish it were cheaper bc it's not worth the 50+$ it cost in my opinion
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Kawika,
We appreciate you taking the time to leave us a review on the Samsung water filter. You made an excellent choice for your refrigerator, and we understand that the water filter is a bit pricy.
If you have any questions and need further assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for choosing Samsung, and have a great day!
Ticket number: 1144312694
^Rainly
- Pros mentioned:Water quality
Best Price Around
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've had all kinds of problems with the knockoffs. This is the genuine article and Best Buy seems to have the best price around especially factoring the discount for Rewards members
I would recommend this to a friend - Cons mentioned:Price
necesary
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.these things are way too expensive, 50 bucks is kind-of a joke
I would recommend this to a friendBrand response from Samsung
Posted .Hi eviljoker,
We appreciate your time in reaching out to us and we are glad that you purchased and chose our product. It warms our hearts to know that our Samsung Refrigerator and filters are part of your family now. We recommend that you replace the water filter every six months for better quality water. The refrigerator's water filter light will let you know when those six months are up and should be reset after changing the filter. We understand that our product is a little expensive, however, you won't regret the quality of water that will be produced. We will surely notate your feedback about this matter for better products in the future.
I highly recommend clicking these links for a basic troubleshooting guide for future reference:
Proper guide in replacing the water filter:
https://www.samsung.com/us/support/answer/ANS00060149/
You may also use this link for regular maintenance of your refrigerator's lifetime:
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/
If you need further assistance, please reach us through the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144351781
Thank you for choosing Samsung. Have a great day.
-Trisha-
Better that Generics
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I tried generic filters but the taste of the water is very different.
I would recommend this to a friendFits perfect
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was thinking to buy a water filter by a generic brand by I didn't want to risk it
I would recommend this to a friend