Customer Ratings & Reviews
- Model:
- HAF-CIN
- SKU:
- 12312329
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers express satisfaction with the product's excellent water quality, ease of use, and overall strong performance. They also appreciate its straightforward installation, good fit, and compatibility with specific refrigerators. While some customers find the product to be overpriced, there are generally no reported issues with leakage.
This summary was generated by AI based on customer reviews.
I like the space, the french doors and the drawer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The french doors , the drawer for snacks the door shelves and the freezer at bottom is very nice. The only problem is the ice maker. About once a month I have to turn it off, use a hair dryer to melt the ice that has formed around the outside of the ice maker. I found that out after paying for a service call 2 times. A new design of the ice maker is needed.
I would recommend this to a friendBrand response from Samsung
Posted .Hello Nita,
Thank you for reaching out and sharing your experience. I understand you're having an issue with your ice maker due to some ice that has formed outside of it. I do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001012/ and click on "Ice bucket is stuck or has a block of ice" to guide you on the issue.
I also recommend watching the video on this link https://www.youtube.com/watch?v=EsbHtpc1ak4 for some tips on how to maintain the ice maker in your Samsung refrigerator.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144237411.
-Noraina
Was easy to install and works great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decided to go with a Samsung brand replacement and it has been great
I would recommend this to a friend- Pros mentioned:Overall performance
Refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product that fits the purifying needs of the Samsung refrigerator.
I would recommend this to a friend - Pros mentioned:Ease of use
Filter
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the best filter for my fridge easy to install and works immediately
I would recommend this to a friend Longest water filter I have ever had.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great filter only thing is you have to run about 4 to 6 gallons thru it to get rid of the plastic taste.
I would recommend this to a friendvery easy to install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.wish they made a filter that would last a little longer then 6 to 7 months for the price we pay.
I would recommend this to a friend- Cons mentioned:Price
Good filter
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product just over priced. Found online for half the price I paid.
I would recommend this to a friendBrand response from Samsung
Posted .Hello bokj,
We appreciate your time in reaching out to us and we are glad that you purchased and chose our product. We understand that our product is a little expensive, however, you won't regret the quality of water that will be produced. We will take note of your feedback as this helps us improve the quality of the service we provide to all our customers.
You can check this link https://www.samsung.com/us/support/answer/ANS00060149/ to guide you on how to replace the water filter in your Samsung refrigerator.
You may also use this link https://www.samsung.com/us/support/answer/ANS00079481/ for regular maintenance of your refrigerator.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=refrigerator&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung refrigerator.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144513085.
-Noraina
Water filter
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.What can you say about this item? It filters water very well. I stopped buying bottled water.
I would recommend this to a friend- Pros mentioned:Ease of use
seems rather pricey
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the filter doesn't seem to last very long. Easy enough to install.
I would recommend this to a friend ok. Nothing special
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Filter is fine. Needed Samsung to fit refrigerator
I would recommend this to a friendBrand response from Samsung
Posted .Hi Cindy,
We appreciate you taking the time to leave us a review on your Samsung water filter. We apologize for the inconvenience since the water filter doesn't fit your Samsung refrigerator. We are glad to know that the filter works fine.
To help you with this, I will provide you with a link to an article about the replacement filter that doesn't fit on the refrigerator.
Here's a link: https://www.samsung.com/us/support/troubleshooting/TSG01109722/.
If you have any questions and assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for choosing Samsung, and have a great day!
Ticket number: 1144366192
^Rainly
- Pros mentioned:Overall performance
Good bargain
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’m really new to this brand & purchase it’s my second time buying & they work great for me
I would recommend this to a friend Great product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Downside they have to changed every 6 months but the fridge sensor lets you know when to change it
I would recommend this to a friendWorks in refrigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the only filter that will fit in my Samsung refrigerator - I don't have a choice of what to purchase.
I would recommend this to a friend- Pros mentioned:Overall performance
perfect
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.although more expensive, i have peace of mind by buying the original filters. works perfectly
I would recommend this to a friend - Pros mentioned:Water quality
performs as expected
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Performs as expected. No problems. Only have had this item for a short time.
I would recommend this to a friendBrand response from Samsung
Posted .Hello td45678,
We appreciate you taking time to leave us a review on your water filter. You made an excellent choice for your home and we are pleased to hear how happy you are.
For your future reference, you may visit this link https://www.samsung.com/us/support/search/?query=refrigerator&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung refrigerator.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144573457.
-Noraina
Does the job
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great for intended life span. Not many alternative option but decent for the price
I would recommend this to a friend- Pros mentioned:Water quality
Good filter
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wish it would last longer. Water dispensed is nice and fresh.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Profe,
We appreciate your time in reaching out to us and we are glad that you purchased and chose our product. It warms our hearts to know that our Samsung Refrigerator and filters are part of your family now. We recommend that you replace the water filter every six months. The refrigerator's water filter light will let you know when those six months are up and should be reset after changing the filter.
I highly recommend clicking these links for a basic troubleshooting guide for future reference:
Proper guide in replacing the water filter:
https://www.samsung.com/us/support/answer/ANS00060149/
You may also use this link for regular maintenance of your refrigerator's lifetime:
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/
If you need further assistance, please reach us through the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144313243
Thank you for choosing Samsung. Have a great day.
-Trisha-
- Pros mentioned:Fit
Great filters though pricy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These water filters are genuine Samsung and work as advertised. It has been about a month after replacing and no issues yet.
I would recommend this to a friend Always buy the original
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've settled for something cheaper as I was made to believe it is fine since it's made in the USA. However, it resulted to something disastrous, not immediately but over time. The filter leaked and broke the hose that delivers the water through the dispenser. I spent almost $500 to get that fixed and so I will never again use a filter that is not made by Samsung. This may be more expensive but the quality it delivers is unmatched.
I would recommend this to a friend- Pros mentioned:Water quality
Good Filter
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I tried using cheaper HDX brand filters and found the water tasted funny. I switched back to the Samsung filters and now the water tastes much better.
I would recommend this to a friend