Customer Ratings & Reviews
- Model:
- HAF-CIN
- SKU:
- 12312329
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers express satisfaction with the product's excellent water quality, ease of use, and overall strong performance. They also appreciate its straightforward installation, good fit, and compatibility with specific refrigerators. While some customers find the product to be overpriced, there are generally no reported issues with leakage.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Fit
A must-have, literally.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It works it fits you have to have it. I wish I would have known that before I bought the darn refrigerator. I am not too happy with the refrigerator.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Chell,
We are glad to know that you are using one of our Samsung refrigerators and water filters. Your satisfaction is our topmost priority and we apologize for the inconvenience of the refrigerator's water filter doesn't meet your expectation. We will surely notate your feedback about this matter for a better product in the future.
I highly recommend clicking these links for a basic troubleshooting guide for future reference:
Proper guide in replacing the water filter:
https://www.samsung.com/us/support/answer/ANS00060149/
You may also use this link for regular maintenance of your refrigerator's lifetime:
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/
If you need further assistance, please reach us through the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144322017
Thank you for choosing Samsung. Have a great day.
-Trisha-
- Pros mentioned:Ease of use
Great filters
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have never had an issue with these filters. Easy to replace.
I would recommend this to a friend - Pros mentioned:Overall performance
Water filter for Samsung refrigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Water filter for Samsung refrigerator. Works as intended.
I would recommend this to a friend - Pros mentioned:Installation
Great water filter...
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great water filter, easy to use, little over price
I would recommend this to a friend - Pros mentioned:Installation
Easy and Nice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Product came in a nice package and was easy to install.
I would recommend this to a friendBrand response from Samsung
Posted .Great news, Sanchez. Thank you for choosing Samsung. ^Lo
- Pros mentioned:Water quality
Good filter for my sam
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Seems like a good water replacement filter for my Samsung fridge
I would recommend this to a friend - Pros mentioned:Ease of use
Great filter
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great filter. Somewhat easy to install. Highly recommend
I would recommend this to a friend - Pros mentioned:Ease of use
Easy to install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy and fast to install. Directions are easy to follow.
I would recommend this to a friendBrand response from Samsung
Posted .That's refreshing to hear. Thank you for the 5 stars. ^Lo
manufacturer approved
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was the filter that was approved by the refrigerator manufacturer
I would recommend this to a friend- Pros mentioned:Water quality
It's better than the generic version
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I tried several generics, but the Samsung brand works best. Still having some trouble with water dispensing, but much improvement with new filter.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Nancy,
Thank you for sharing your experience with us and your satisfaction is our topmost priority. We apologize for the inconvenience that you are having a problem with the water dispenser. Don't worry we will surely notate your feedback about this matter.
To help you out identify the issue, please click the link for your reference and some basic troubleshooting guide.
https://www.samsung.com/us/support/search/?query=ice+maker&referrerPageUrl=https://www.samsung.com/us/support
/
Water dispenser issues:
https://www.samsung.com/us/support/troubleshooting/TSG01001875/
You may also use this link for regular maintenance of your refrigerator's lifetime:
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/
If you need further assistance, please reach us through the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144305967
Thank you for choosing Samsung. Have a great day.
-Trisha-
- Pros mentioned:Overall performance
excellent product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This product is excellent and last quite a longs time.
I would recommend this to a friend - Pros mentioned:Ease of use
Works Great!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy Install, no issues. The filter is located inside on the bottom.
I would recommend this to a friend - Pros mentioned:Overall performance
Great product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This product is great and it’s universal for all Samsung
I would recommend this to a friendBrand response from Samsung
Posted .Thank you for the positive feedback, Alex! We love hearing from our happy customers. ^Mae
- Pros mentioned:Water quality
Good filter for Samsung refrigerator good quality.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality product and always in stock at my store.
I would recommend this to a friend - Cons mentioned:Price
Easy to install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If I had not needed this filter immediately, would have waited and bot online. $50 for plastic tube of carbon. REALLY?
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello MarlaJ,
We appreciate your time in reaching out to us and we are glad that you purchased and chose our product. We understand that our product is a little expensive, however, you won't regret the quality of water that will be produced. We will take note of your feedback as this helps us improve the quality of the service we provide to all our customers.
You can check this link https://www.samsung.com/us/support/answer/ANS00060149/ to guide you on how to replace the water filter in your Samsung refrigerator.
You may also use this link https://www.samsung.com/us/support/answer/ANS00079481/ for regular maintenance of your refrigerator.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=refrigerator&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung refrigerator.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144522810.
-Noraina
- Pros mentioned:Overall performance
Works
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not much to say, not exactly an exciting purchase but works as expected.
I would recommend this to a friend - Pros mentioned:Ease of use
Easy installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy installation. I would recommend this to a friend.
I would recommend this to a friend - Pros mentioned:Installation
It does the job I expected into do.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The water filter is made for my Samsung refrigerator. It is easy to install and it meets my expectations.
I would recommend this to a friendBrand response from Samsung
Posted .Hi BobGimlet,
Thank you for giving us your feedback about the installation of our Samsung filter. We are happy to hear that you've successfully installed the water filter on your refrigerator.
For further assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for choosing Samsung, and have a great day!
Ticket number: 1144239357
^Rainly
- Pros mentioned:Fit
Boom!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got the job done. No issues. Perfect fit for my Samsung refrigerator.
I would recommend this to a friend The filter seems to work.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not easy to install as it is close to the floor. We had the repairman do it for us but my husband has had trouble completing the task before. It has to be done every 6 months and cost around $50.00
I would recommend this to a friendBrand response from Samsung
Posted .Hi TitaniumX21,
Thank you for letting us know about the water filter. We apologize for the inconvenience since you need to pay a technician to replace the water filter every 6months. I understand that replacing a water filter is not easy, and this experience is not ideal.
To help you with this, I will provide you with a link that can help you to replace the water filter.
Here's a link: https://www.samsung.com/us/support/answer/ANS00060149/.
If you have any questions and need further assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for choosing Samsung, and have a great day!
Ticket number: 1144279836
^Rainly