Customer Ratings & Reviews
- Model:
- HAF-CIN
- SKU:
- 12312329
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers express satisfaction with the product's excellent water quality, ease of use, and overall strong performance. They also appreciate its straightforward installation, good fit, and compatibility with specific refrigerators. While some customers find the product to be overpriced, there are generally no reported issues with leakage.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Water quality
Great quality water
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I feel the quality of the water is as good as buying outside. I trust this great brand.
No, I would not recommend this to a friend Good Filter
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am satisfied with the filter, however it has to be replaced often. I've used other filters and this one does not last long. Has to be replaced so often i am considering other options.
No, I would not recommend this to a friendWater filter
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have auto ship enabled so I don’t have to worry about ordering. When my shipment came the box was not sealed and the plastic wrap was open. It was obviously returned. I then had to spend my time exchanging it. Very disappointed.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
- Pros mentioned:Overall performance
Filters
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you have a Samsung, these are the filters to buy!
I would recommend this to a friend Don't get ice from my ice maker all of a sudden.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't know why I changed my filter and all of a sudden I don't get ice from the ice maker? Water comes through fine? Wierd.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi RayRaySr! It could be something as simple as the ice maker was accidentally turned off while replacing the filter. But whatever is causing your ice maker to not work, this link (https://bit.ly/318JLqE) can help. ^Jecca
refrig filter
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.sometimes refrig recyle renwal filter light stays on for the next six months despite newly inserted filter.
I would recommend this to a friendBrand response from Samsung
Posted .Hi there Samsung Customer, I see you are having concerns with your Samsung Refrigerator water filter icon staying illuminated. I know how irritating it can be seeing lights on the display, but this one has to be reset by pressing a button on the control panel. Press and hold the water filter rest button on your display for three seconds and the light will go off. If you need assistance, we can help you via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143420150. We thank you for choosing Samsung for your family's kitchen. ^Brad
Filter doesn’t last long
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wish Samsung look into the issue of these filters not lasting long. I wish these filters last much longer than they do.
I would recommend this to a friendSamsung filter
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One thing to be careful of is that this filter does not clean fluoride.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for your honest review, Radelija. We appreciate you expressing your observation of the water filter.
Our water filters are NSF certified to remove many contaminants such as chlorine, mercury, lead, pesticides, herbicides, and pharmaceuticals like ibuprofen and carbamazepine.
Should you need assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145146905, to help our team pull up your information.
Have a great day.
^Chrystel
- Pros mentioned:Overall performance
Good Filters
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Filters have worked very well as far as I can tell.
I would recommend this to a friend - Pros mentioned:Water quality
The filtered water still tasted funky
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Even after we changed the water filter, the water tasted funny. In fact, it tastes better without filter. Might get it exchanged.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Santosh7,
We appreciate you taking the time to leave us a review on your Samsung water filter. We apologize for the inconvenience since you experience an unusual taste in your water dispenser.
To help you with this, I will provide a link that indicates a troubleshooting guide if the water from the dispenser tastes unusual.
Here's a link: https://www.samsung.com/us/support/troubleshooting/TSG01001875/.
If you have any questions and need further assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for choosing Samsung, and have a great day!
Ticket number: 1144300814
^Rainly
easy to install, works as expected
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I previously had a Kenmore refrigerator and it was a hassle to reach the water filter that was placed in the back. I needed a lot of manuvoring and strength to remove the filter for replacement. It is great to see that the new filters are easy to handle and easy to reach in my new refrigerator.
I would recommend this to a friendQuality Custom Water Filters
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These water filters are perfectly suited for our Samsung 4-door refrigerator-freezer. One provides the dispensing of filtered water for up to 6 months. We have and will continue to purchase these as needed for the life of our Samsung.
I would recommend this to a friendEasy to exchange
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just searched once, and this package comes up. It's delivered after 26 hours purchasing. Quite efficient, When doing the exchange, at first I stuck with the roller turning, you have to find a certain angle that make you feel roller turns, after this, it goes very well.
I would recommend this to a friendAverage
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wish filter replacement was based on water Amount actually filtered, NOT based on the present Every SIX-MONTH period.m
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you very much for sharing your experience. Your honest feedback helps Samsung grow. ^Lena
its gives great clean and refreshing taste
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.ive been using it for about 3 years now and haven't had any problems with it yet. I wish it had a longer life on it I think it lasts for about 3 months. The only thing I dread doing is flitering out 3 gallons of water before we can actually use it. other then that its great.
I would recommend this to a friendSubStandard Product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Filter in question is NOT the same as the OEM filter that comes standard in the Samsung refrigerators! The OEM version has a pilot hole of approximately 1/8" in diameter. In the "replacement" (well, not really), the same hole is less than 1/16" in diameter. The interior configuration where the filter is 'supposed' to mate correctly with the refrigerator is different. That being said, the replacement filter damaged the refrigerator housing, which had to be replaced by a Service Tech from Samsung. Had my refrigerator not still been under warranty, this "simple" filter change would have cost me over $400.00 for the part and service fee. Samsung Parts Line told me I should be buying filters directly from them, as the ones being sold at Retail outlets weren't the same. (NOTE TO BEST BUY: You MIGHT want to check your supply chain to visually check the deformities mentioned here...) I can't wait until my next filter change...
No, I would not recommend this to a friendBrand response from MsSamsung
Posted .Dear NotAmused,
I'm sorry to hear about your experience. It's worth noting that there are occasional changes in the design of official Samsung filters, which are available at Best Buy in addition to through Samsung. However, it is important to purchase only official replacement cartridges, as you've noted.
Thank you for your comments,
Ms. Samsung
Water Filter
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The filter is expensive and deoes not last long if you constantly use the water dispenser in the refrigerator.. It is expensive at around $52 w tax
I would recommend this to a friendBrand response from Samsung
Posted .Hello AnnTx,
Thank you for reaching out.We will take note of your feedback as this helps us improve more especially on the quality of the products we offer.
About the water filter in your Samsung Refrigerator.
when it’s time to change it, which is about every 6 months. First make sure you purchase a genuine Samsung filter made specifically for your fridge model. You can find replacements on Samsung.com. When you’re ready to replace it, turn off the water line to the fridge, drain the waterline by running the dispenser, and then turn the old filter counterclockwise to pull it out. After you insert the new filter, turn it clockwise to lock it in place, and then turn your water valve back on. All that’s left is to run the water for a few minutes to flush it and reset the replace filter alert on your fridge.
https://www.youtube.com/watch?v=jqKv2qwO_hk
For further concerns, you may reach us via the following option.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
- Reference ticket number: 1144305276
^Ross
Filter review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good filter for my Samsung refrigerator. However, doesn't seem to last very long before needing replacement. Even with little usage of the water dispenser.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Bunky,
We appreciate your time in reaching out to us and we are glad that you purchased and chose our product. It warms our hearts to know that our Samsung Refrigerator and filters are part of your family now. We understand that our product doesn't seem to last very long, however, you won't regret the quality of water that will be produced. We recommend that you replace the water filter every six months for better quality water. The refrigerator's water filter light will let you know when those six months are up and should be reset after changing the filter. We will surely notate your feedback about this matter for better products in the future.
I highly recommend clicking these links for a basic troubleshooting guide for future reference:
Proper guide in replacing the water filter:
https://www.samsung.com/us/support/answer/ANS00060149/
You may also use this link for regular maintenance of your refrigerator's lifetime:
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/
If you need further assistance, please reach us through the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144313625
Thank you for choosing Samsung. Have a great day.
-Trisha-
The only option for filter
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately this is the only option for a filter that I know of. It works well enough, but it would be nice to have other options
I would recommend this to a friendBrand response from Samsung
Posted .Hello Marion43,
Thank you for reaching out. I realize your experience has been less than ideal, and I understand how frustrated you have been. We value all our customers' feedback and can sympathize with your issue with your HAF-CIN/EXP Refrigerator Water Filter
Just to give you an insight about our product.
WATER FILTERS
Provides you with the following benefits
High-grade carbon block removes up to 99% of contaminants and protects the components of your refrigerator from potential sediment
Removes up to 80% more contaminants than other leading compatible filters
Warning: Only Genuine Samsung filters are guaranteed to properly fit your refrigerator NSF certified to standards 42, 53, and 401 to remove up to 99% of select chemicals, pharmaceuticals, pesticides, herbicides, and heavy metals Do not remove minerals that may be beneficial to health
For your concern here are some troubles shooting steps available about your water filter.
Replace the water filter in your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00060149/
Replacement filter doesn't fit in your refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01109722/
Incase you will be needing a new filter in the future you may purchase it using this link:
https://www.samsungparts.com/Default.aspx
For any other concern you may reach us via the following links.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id 18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung.
Have a great day.
Reference Ticket Number:
1144496415
^^Ross
Works as expected
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Expensive filter but works as expected. Easy to change. Short lifespan of just a few months. I usually reset frig alarm twice before I actually replace filter.
I would recommend this to a friendBrand response from Samsung
Posted .Hi LesB,
We appreciate you taking the time to leave us a review on the water filter. I understand that the water filter is a bit pricey, but you made an excellent choice for your refrigerator, and we are happy to know that it works properly.
If you have any questions and need further assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for choosing Samsung, and have a great day!
Ticket number: 1144301164
^Rainly