Customer Ratings & Reviews
- Model:
- HAF-CIN
- SKU:
- 12312329
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers express satisfaction with the product's excellent water quality, ease of use, and overall strong performance. They also appreciate its straightforward installation, good fit, and compatibility with specific refrigerators. While some customers find the product to be overpriced, there are generally no reported issues with leakage.
This summary was generated by AI based on customer reviews.
The price alone will keep me from changing filter
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Extremely happy with Best Buy staff. They found the item online for much less than posted price saving me a substantial amount of money due to the price match guarantee.
I would recommend this to a friendBrand response from Samsung
Posted .Hello omvi,
Thank you for reaching out and sharing your feedback about your water filter. We are glad to hear that you found the item online for much less than the posted price. You made an excellent choice for your home and we are pleased to hear how happy you are.
For your future reference, you may visit this link https://www.samsung.com/us/support/answer/ANS00060149/ to guide you on how to replace the water filter in your Samsung refrigerator.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=refrigerator&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung refrigerator.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144571911.
-Noraina
Pricy, but necessary
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The purchase of this water filter is necessary for my refrigerator, but at the cost, I cringe every time I have to buy another. I wish there was a less expensive way...
I would recommend this to a friendBrand response from Samsung
Posted .Hello,
We appreciate your time in reaching out to us and we are glad that you purchased and chose our product. We understand that our product is a little expensive, however, you won't regret the quality of water that will be produced. We will take note of your feedback as this helps us improve the quality of the service we provide to all our customers.
You can check this link https://www.samsung.com/us/support/answer/ANS00060149/ to guide you on how to replace the water filter in your Samsung refrigerator.
You may also use this link https://www.samsung.com/us/support/answer/ANS00079481/ for regular maintenance of your refrigerator.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=refrigerator&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung refrigerator.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144499683.
-Noraina
Made my water fishy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have always used this filter but this time around it made my water really fishy for the first couple days and it was pretty gross...
I would recommend this to a friendBrand response from Samsung
Posted .Hi Mellebelle,
Thank you for reaching out. We will take note of your feedback as this helps us improve more especially on the quality of the products we offer.
About the water filter in your Samsung Refrigerator.
A water filter works to remove some minerals and chemicals from the refrigerator's water. Over time, the filter can become clogged with these particles, leaving it unable to do its job. Consequently, the refrigerator's drinking water and ice may taste or smell bad because the filter was unable to remove any impurities.
For further concerns, you may reach us via the following option.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
- Reference ticket number:1144318727
^Ross
- Cons mentioned:Price
Great product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great but pricey. I wanted a 2 pack And It was available. Delivered quickly.
I would recommend this to a friend - Cons mentioned:Price
Too expensive
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These genuine filters are 5x expensive than the filter you get from Amazon
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi samy! Thanks so much for letting us know what you think. Samsung does recommend only using Samsung brand filters, as we cannot guarantee compatibility with other brand filters. ^Jecca
- Cons mentioned:Price
only filter you can trust
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the only filter that you can count on. Tried many others and most don't work well. Expensive!!!
I would recommend this to a friend Samsung water filter
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We felt this was high for a filter cost, and our Samsung refrigerator was less that six months old, when the replacement notification came on.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi LSQ1,
We appreciate your time in reaching out to us and we are glad that you purchased and chose our product. It warms our hearts to know that our Samsung Refrigerator and filters are part of your family now. We apologize for the inconvenience of the water filter only lasting less than 6 months. This happens depending on the quality of the water in your area and the amount of water you dispense, you may want to change the filter more or less frequently than the light suggests. We understand that our product is a little expensive, however, you won't regret the quality of water that will be produced. We will surely notate your feedback about this matter for better products in the future.
I highly recommend clicking these links for a basic troubleshooting guide for future reference:
Proper guide in replacing the water filter: Reset the water filter light.
https://www.samsung.com/us/support/answer/ANS00060149/
You may also use this link for regular maintenance of your refrigerator's lifetime:
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/
If you need further assistance, please reach us through the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144317759
Thank you for choosing Samsung. Have a great day.
-Trisha-
- Cons mentioned:Price
Short lasting filters.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Filter doesn’t last for 6 months. Overpriced compared to others.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are having concerns with your filter. Our Samsung Water Filter will filter 300 gallons. Your refrigerator is on a scheduled timer to tell you every six months for a reminder. Thank you for choosing Samsung. ^Brad
Cant beat Samsung Filters
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After reviewing multiple off-brand filters and seeing so many issues with other brands, I chose to stick with the Samsung filters. I have not had any issues with this type of filter the last 5 years we have had a Samsung fridge.
I would recommend this to a friendBest Buy Very Slow Shipping
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It took over two weeks to get this water filter I won’t purchase online from Best Buy again
No, I would not recommend this to a friend- Cons mentioned:Price
Fine
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love the filter but it is really expensive! I wish there is a cheaper alternative
I would recommend this to a friend - Cons mentioned:Price
Not happy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this filter about a Month ago and already it is saying that o need to replace the filter. That has never happened before, and these filters are not cheap. Very dissatisfied and disappointed.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We want you to enjoy using your unit at home, IrmaR. We've shared some information about the water filter.
Upon checking, depending on the quality of the water in your area and the amount of water you dispense, you may want to change the filter more or less frequently than the light suggests. Please check this link for details.
Replace the water filter in your Samsung refrigerator/
https://www.samsung.com/us/support/answer/ANS00060149/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145446809) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
- Pros mentioned:Overall performance
Pain to change.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works okay. Refrigerator tell you when to change it which is often. Need to turn off the house water and use a wrench to undo the filter. Understand reducing the water pressure by turning off the water but shouldn't need a wrench to get the filter out.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there George, I see you are having some difficulties installing your water filter in your Samsung Refrigerator. I understand how frustrating that can be and would like to provide you with a. helpful guide to make the experience easier for you. See link below:
https://www.samsung.com/us/support/answer/ANS00060149/
If you need any further assistance, feel free to reach out to us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143898146. We appreciate you being a part of our Samsung family. ^Brad
Bad water filter.. Samsung brand.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was not a problem in returning the filter back to Best Buy.. one of the manager was very assistant in helping me to get the right one.
I would recommend this to a friendIt’s not what I expected.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product is ok. Particles are still in the water in my glass. I wasn’t expecting to see anything.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for your feedback! ^Ty
- Cons mentioned:Price
Rip off
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are too expensive and no matter how much you use them, the warning light will appear based on the time instead of filter quality. I am forced to buy these expensive ones because the cheap ones could potentially damage my refrigerator which was upwards of $2000. Samsung are just overcharging because they know they can get away with it.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Zeeshan,
Thank you for your honest feedback and we hope you are in good health. We completely see your point about the cost and the frequency of replacing the water filter.
We place a lot of investment in research and development to ensure that the devices for sanitation in your refrigerator are of excellent quality; hence, they are NSF (National Sanitation Foundation) certified.
The water filter light on your fridge operates on a timer and will turn on after 6 months. For models where the indicator is always lit, it will turn red after 6 months.
Please click on the link below for more information regarding the water filter and general steps to replace and reset the water filter light:
https://www.samsung.com/us/support/answer/ANS00060149/
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144213215
Leo
Easy to load
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I do wish it was cheaper because it doesn't last very long and there are only two people who live at this house. But it does put out a good clean taste.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Kathy,
We appreciate your time in reaching out to us and we are glad that you purchased and chose our product. We understand that our product is a little expensive, however, you won't regret the quality of water that will be produced. We will take note of your feedback as this helps us improve the quality of the service we provide to all our customers.
You can check this link https://www.samsung.com/us/support/answer/ANS00060149/ to guide you on how to replace the water filter in your Samsung refrigerator.
You may also use this link https://www.samsung.com/us/support/answer/ANS00079481/ for regular maintenance of your refrigerator.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=refrigerator&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung refrigerator.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144541643.
-Noraina
Badly Designed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The bad design does not allow easy insertion and removal of the product,
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi TechIeTraveller,
Thank you for sharing your experience with us and your satisfaction is our topmost priority. We apologize for the inconvenience that you are having a hard time replacing the water filter. Don't worry we will surely notate your feedback about this matter.
I highly recommend clicking these links for a basic troubleshooting guide for future reference:
Proper guide in replacing the water filter:
https://www.samsung.com/us/support/answer/ANS00060149/
You may also use this link for regular maintenance of your refrigerator's lifetime:
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/
If you need further assistance, please reach us through the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144351283
Thank you for choosing Samsung. Have a great day.
-Trisha-
Ridiculously expensive
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Expensive just plain ridiculous. Must fill ul space to review. Expensive expensive
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Aaaaaa,
We appreciate your time in reaching out to us and we are glad that you purchased and chose our product. We understand that our product is a little expensive, however, you won't regret the quality of water that will be produced. We will take note of your feedback as this helps us improve the quality of the service we provide to all our customers.
You can check this link https://www.samsung.com/us/support/answer/ANS00060149/ to guide you on how to replace the water filter in your Samsung refrigerator.
You may also use this link https://www.samsung.com/us/support/answer/ANS00079481/ for regular maintenance of your refrigerator.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=refrigerator&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung refrigerator.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144509797.
-Noraina
Dunno
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You need to check your refrigerator before buying this
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Humberto.
Thank you for your review.
We would love the opportunity to speak with you about this concern about your water filter to determine how we can best assist you with this.
Please reach out to us directly on the following options.
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide them with this number (1144960444) to help our team pull up your information.
Have a great day.
^Camille