Customer Ratings & Reviews
- Model:
- HAF-CIN
- SKU:
- 12312329
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers express satisfaction with the product's excellent water quality, ease of use, and overall strong performance. They also appreciate its straightforward installation, good fit, and compatibility with specific refrigerators. While some customers find the product to be overpriced, there are generally no reported issues with leakage.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Water quality
Great water filter
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this water filter for Samsung side by side and water taste great.
I would recommend this to a friendBrand response from Samsung
Posted .Samsung is happy to hear that this filter is giving you great tasting water. ^Lo
Not happy with this product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.As the filter nears the end of its life, water comes out of the fridge slower and slower. Unfortunately, I have no choice of another product to use.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello swimcoachpaige,
Thank you for reaching out and sharing your feedback about the water filter in your Samsung refrigerator. I understand you're having an issue with the water coming out from your dispenser as it's becoming slower and slower. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001875/ and click on "Water dispenses slowly" to guide you on the issue.
I also recommend you check this link https://www.samsung.com/us/support/answer/ANS00060149/ on how to replace the water filter in your Samsung refrigerator.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144229564.
-Noraina
Not working
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We replaced our water filter with this one from Best Buy and it's still reading red on the screen. Don't know what else we can do
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Sheline,
Thank you for reaching out. We will take note of your feedback as this helps us improve more especially on the quality of the products we offer.
About the water filter in your Samsung Refrigerator.
Replacing the water filter in your fridge helps keep your water tasting fresh and helps to prevent odors. Your Family Hub panel will notify you when it’s time to change it, which is about every 6 months. First make sure you purchase a genuine Samsung filter made specifically for your fridge model. You can find replacements on Samsung.com. When you’re ready to replace it, turn off the water line to the fridge, drain the waterline by running the dispenser, and then turn the old filter counterclockwise to pull it out. After you insert the new filter, turn it clockwise to lock it in place, and then turn your water valve back on. All that’s left is to run the water for a few minutes to flush it and reset the replace filter alert on your fridge.
https://www.youtube.com/watch?v=jqKv2qwO_hk
For further concerns, you may reach us via the following option.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
- Reference ticket number:1144305480
^Ross
- Cons mentioned:Price
Does the job
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does the job but it’s hard to remove from the refrigerator and it cost too much
I would recommend this to a friend Good overall
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The filter changed from what it was before. Looks like a replacement. This one doesn’t last as long as the old model.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Edith,
We appreciate you taking the time to leave us a review on your Samsung water filter. Thank you for giving us honest feedback about the life span of the water filter. I'm sorry to hear that the water filter you have, does not last longer than the old filter. We understand that this experience is not ideal.
I will provide you with a link to an article about water filters.
Here's a link: https://www.samsung.com/us/support/answer/ANS00060149/.
If you have any questions and assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for choosing Samsung, and have a great day!
Ticket number: 1144367038
^Rainly
Funny taste
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is my first replacement and now the water has a funny taste to it. Not sure why as the water prior to changing the filter tasted great!
I would recommend this to a friendBrand response from Samsung
Posted .Hi nettigal,
We appreciate you taking the time to leave us a review on your Samsung water filter. We apologize for the inconvenience since you experience an unusual taste in your water dispenser.
To help you with this, I will provide a link that indicates a troubleshooting guide if the water from the dispenser tastes unusual.
Here's a link: https://www.samsung.com/us/support/troubleshooting/TSG01001875/.
If you have any questions and need further assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for choosing Samsung, and have a great day!
Ticket number: 1144300847
^Rainly
Sticker shocked!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very expensive! I don’t taste much of a difference compared to the water out of the kitchen faucet.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We appreciate the feedback, Kimber! Samsung values the opinions of all our customers. ^Jecca
- Pros mentioned:Fit
manufacturer filter
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What could be better than having the manufacturer's filter.
I would recommend this to a friend - Pros mentioned:Water quality
Great filters
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like this filters’ price, now my family enjoy the fresh water
I would recommend this to a friend - Pros mentioned:Water quality
Duplicate item received
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Item received had different appearance than pictured. Also water coming out of the filter tasted really bad. I had to visit BestBuy store and explain the issue and after several minutes of discussion they decided to give me another one from store which was orginal and tasted just fine. I do not receommend to buy online
No, I would not recommend this to a friend Hard to use
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was kind of hard for me to install this on my fridge and made a big water mess athat first. But after it was in no issues with it.
I would recommend this to a friendBrand response from Samsung
Posted .Hello JessicaM,
Thank you for bringing this to our attention. We understand how inconvenient it is to experience difficulty installing the water filter in your fridge and if there was a big water mess. We're glad to know that when you inserted it, there was no issue.
For future reference, attached is a helpful link on how to replace the water filter on your Samsung refrigerator.
https://www.samsung.com/us/support/answer/ANS00060149/
I've also included a video link for additional information about replacing and installing a water filter, which you may check anytime.
https://www.youtube.com/watch?v=92XhvOq0Dig
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144223121
-Angelica
Still a little charcoal flavor
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not quite the pure water I was hoping for but, better than the tap. All depends on your water source (or company).
I would recommend this to a friend- Cons mentioned:Price
Works great.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great, but really expensive for a part you have to replace so often.
I would recommend this to a friend Works well
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This product worked as expected. I wish there was a way to put it in without spraying water everywhere though.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Meatball,
We appreciate you taking the time to leave us a review on your Samsung water filter. Thank you for giving us your honest feedback about your experience while replacing the water filter.
To help you with this, I will provide you with a link that indicates the steps to replace the water filter.
Here's a link: https://www.samsung.com/us/support/answer/ANS00060149/.
If you have any questions and assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for choosing Samsung, and have a great day!
Ticket number: 1144365872
^Rainly
filter
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We haven't had any problems with them. Just wish they lasted longer than 6 months
I would recommend this to a friendBrand response from Samsung
Posted .Hi there,
I would like to congratulate you on keeping fresh water inside of your Samsung Refrigerator. Our refrigerators will remind you every six month but the water filter will filter around 300 gallons of water. Thank you for choosing Samsung. ^Brad
Bad customer service
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never got delivered Bad customer service called like 50 times But no help
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Joshua
Works but pricey
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Would be nice if this cost less because it doesn't take much time before the refrigerator wants you to change the filter.
I would recommend this to a friend- Cons mentioned:Price
Makes the water taste better
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good product, although it doesn’t last very long and it’s way too costly
I would recommend this to a friendBrand response from Samsung
Posted .Thanks for taking the time to leave feedback Beachbum! We really appreciate that! ^Mae
Expensive filter
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Seems expensive due to not very good options. Easy to change. Samsung should provide recycling service for used filters.
I would recommend this to a friendBrand response from Samsung
Posted .Hello rgk2000,
We appreciate your time in reaching out to us and we are glad that you purchased and chose our product. We understand that our product is a little expensive, however, you won't regret the quality of water that will be produced. We will take note of your feedback as this helps us improve the quality of the service we provide to all our customers.
You can check this link https://www.samsung.com/us/support/answer/ANS00060149/ to guide you on how to replace the water filter in your Samsung refrigerator.
You may also use this link https://www.samsung.com/us/support/answer/ANS00079481/ for regular maintenance of your refrigerator.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=refrigerator&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung refrigerator.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144509681.
-Noraina
- Cons mentioned:Price
Great value
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great value but still expensive considering. 100 bucks a year for filters.
I would recommend this to a friend