Customer Ratings & Reviews
- Model:
- HAF-CIN
- |
- SKU:
- 12312329
Customer reviews
Rating 4.7 out of 5 stars with 10713 reviews
(10,713 customer reviews)Rating by feature
- Value4.4
Rating 4.4 out of 5 stars
- Quality4.8
Rating 4.8 out of 5 stars
- Ease of Use4.8
Rating 4.8 out of 5 stars
Customers are saying
Customers express satisfaction with the product's excellent water quality, ease of use, and overall strong performance. They also appreciate its straightforward installation, good fit, and compatibility with specific refrigerators. While some customers find the product to be overpriced, there are generally no reported issues with leakage.
This summary was generated by AI based on customer reviews.
Rated 3 out of 5 stars
Easy to install.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hard to say if the filter is working well or not.....Having a new water system put in.
This review is from Water Filter for Select Samsung Refrigerators - White
I would recommend this to a friendBrand response from Samsung
Posted .Hello Bill,
Thank you for reaching out. We will take note of your feedback as this helps us improve more especially on the quality of the products we offer.
About the water filter in your Samsung Refrigerator.
Replacing the water filter in your fridge helps keep your water tasting fresh and helps to prevent odors. Your Family Hub panel will notify you when it’s time to change it, which is about every 6 months. First make sure you purchase a genuine Samsung filter made specifically for your fridge model. You can find replacements on Samsung.com. When you’re ready to replace it, turn off the water line to the fridge, drain the waterline by running the dispenser, and then turn the old filter counterclockwise to pull it out. After you insert the new filter, turn it clockwise to lock it in place, and then turn your water valve back on. All that’s left is to run the water for a few minutes to flush it and reset the replace filter alert on your fridge.
https://www.youtube.com/watch?v=jqKv2qwO_hk
For further concerns, you may reach us via the following option.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
- Reference ticket number: 1144305443
^Ross
Rated 3 out of 5 stars
No noticeable change
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I did not notice a change in the taste of the water. I only use it for ice cubes.
This review is from Water Filter for Select Samsung Refrigerators - White
I would recommend this to a friendBrand response from Samsung
Posted .Hi JorgeG,
We appreciate you taking the time to leave us a review on the water filter. You made an excellent choice for your refrigerator, and we are pleased to hear how happy you are!
If you have any questions and need further assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for choosing Samsung, and have a great day!
Ticket number: 1144281544
^Rainly
Rated 3 out of 5 stars
Seems easy to install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was surprised to find this item at Menards for $20.00 less than Best Buy.
This review is from Water Filter for Select Samsung Refrigerators - White
I would recommend this to a friendRated 3 out of 5 stars
filter only last 6 months at most
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.adds approximately $100 per year to cost of the refrigerator. looking for a generic replacement
This review is from Water Filter for Select Samsung Refrigerators - White
No, I would not recommend this to a friendRated 3 out of 5 stars
OK
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.not crazy about these, have to change them every 3 months, no bueno
This review is from Water Filter for Select Samsung Refrigerators - White
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi, rsjazz, thanks for bringing this to our attention. Your opinion matters to us! Your feedback helps to improve the Samsung experience for everyone! ^Mae
Rated 3 out of 5 stars
Needed for water filtration
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Required by Samsung every 6 months. Too expensive.
This review is from Water Filter for Select Samsung Refrigerators - White
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello 314n1,
We appreciate your time in reaching out to us and we are glad that you purchased and chose our product. We understand that our product is a little expensive, however, you won't regret the quality of water that will be produced. We will take note of your feedback as this helps us improve the quality of the service we provide to all our customers.
You can check this link https://www.samsung.com/us/support/answer/ANS00060149/ to guide you on how to replace the water filter in your Samsung refrigerator.
You may also use this link https://www.samsung.com/us/support/answer/ANS00079481/ for regular maintenance of your refrigerator.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=refrigerator&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung refrigerator.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144509752.
-Noraina
Rated 5 out of 5 stars
Value pack
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I buy the two-pack all the time for my Samsung refrigerator. It's a fantastic price, and it's cheaper than buying separately. This is a value buy.
This review is from Water Filters for Select Samsung Refrigerators (2-Pack) - White
I would recommend this to a friendRated 3 out of 5 stars
Buy it all the time
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a lil expensive, but I still need it for My fridge’s water dispenser.
This review is from Water Filter for Select Samsung Refrigerators - White
I would recommend this to a friendBrand response from Samsung
Posted .Hi Laurav,
We appreciate you taking the time to leave us a review on your Samsung water filter. We understand that the water filter is a bit pricey.
If you have any questions and need further assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for choosing Samsung, and have a great day!
Ticket number: 1144348612
^Rainly
Rated 5 out of 5 stars
Don't get the generic brand for a Samsung fridge!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We tried the generic version of this filter and it only had 1 "O" ring to seal it so it leaked a lot! Get the Samsung filter for the Samsung fridge!
This review is from Water Filters for Select Samsung Refrigerators (2-Pack) - White
I would recommend this to a friendRated 1 out of 5 stars
Filter does not fit our refrigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Even though Samsung kept the same Model HAF-CIN/EXP and Replacement Cartridge:DA29-000020B but they changed the design. It does fit refrigerators built before 2017. Be careful to get the right cartridge. Best Buy only had the newer design.
This review is from Water Filter for Select Samsung Refrigerators - White
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello mjm14031,
Thank you for reaching out and sharing your feedback about the replacement water filter in your Samsung refrigerator. I understand you're having an issue with the replacement water filter as it doesn't fit in your refrigerator. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01109722/ to guide you on the issue.
I am also sharing this link https://www.samsung.com/us/support/answer/ANS00060149/ on how to replace the water filter in your Samsung refrigerator.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=refrigerator&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung refrigerator.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144493254.
-Noraina
Rated 2 out of 5 stars
Too confusing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Printer creates confusing changes required to Copy-Print or other process. I had good luck making a copy, but when I needed to print from my computer, I get no info on how proceed. WIRELESS comes with a downside because if I had a printing connection, it would print.
This review is from Water Filter for Select Samsung Refrigerators - White
No, I would not recommend this to a friendRated 4 out of 5 stars
GENUINE Samsung part - problem free!!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Appliance makers probably make a fortune on these filters. If you pondering your first replacement filter purchase, STAY AWAY FOM THE CHEAP OEM FILTERS. They can be more trouble than they are worth, and the next time you purchase the same item you could have different results.
This review is from Water Filters for Select Samsung Refrigerators (2-Pack) - White
I would recommend this to a friendBrand response from Samsung
Posted .Thank you for sharing your experience with us. We enjoy hearing from our satisfied customers. ^Lo
Rated 5 out of 5 stars
Get the correct one
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We have found that it is often difficult to get the correct filter online so being able to pick it up in store is very convenient. The filter is the filter so it works.
This review is from Water Filter for Select Samsung Refrigerators - White
I would recommend this to a friendRated 3 out of 5 stars
0
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was on sale so great price. Difficulty replacing filter.
This review is from Water Filter for Select Samsung Refrigerators - White
I would recommend this to a friendBrand response from Samsung
Posted .Hi Judy,
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using a Samsung product. We apologize for the inconvenience of having a hard time replacing the water filter. We will surely notate this feedback for better products and options in the future.
I highly recommend visiting these links for basic troubleshooting steps:
Replace your water filter in your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00060149/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/warranty/
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144399967
Thank you for choosing Samsung. Have a great day.
-Trisha-
Rated 5 out of 5 stars
Fridge Filter
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.What can I say? 2 Samsung refrigerator filters seem to be doing the job of filtering our water and ice from our Samsung refrigerator which we bought from Best Buy and love.
This review is from Water Filters for Select Samsung Refrigerators (2-Pack) - White
I would recommend this to a friendRated 5 out of 5 stars
Better filtering
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Provides more filtering than standard refrigerator filters that only use charcoal. Noticeable in taste and residue.
This review is from Water Filters for Select Samsung Refrigerators (2-Pack) - White
I would recommend this to a friendRated 5 out of 5 stars
Great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was able to get this when I price matched it to amazon and the price was great. I’m on my second filter for the year. I’m sure Best Buy price was better than Samsung’s
This review is from Water Filters for Select Samsung Refrigerators (2-Pack) - White
I would recommend this to a friendBrand response from Samsung
Posted .It's always great to get fresh tasting water. We're happy that you're happy Quina! ^Jecca
Rated 2 out of 5 stars
Works now..but after it leaked
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I followed all the directions properly and after initially installing it, it leaked everywhere and caused a lot of damage to my floors. It did not seal properly the first time I installed it. But by taking it out and reinstalling it, it works fine now. Pretty expensive for a water filter that only lasts 6 months
This review is from Water Filter for Select Samsung Refrigerators - White
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi warttoad,
We appreciate you giving us your honest feedback about the Samsung water filter. I'm sorry to hear that you've experienced leakage after installing it on your 1st try, and we are happy to hear that it works fine now.
I will provide you with a link that indicates the steps to install the water filter.
Here's a link: https://www.samsung.com/us/support/answer/ANS00060149/.
If you have any questions and need further assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for choosing Samsung, and have a great day!
Ticket number: 1144297061
^Rainly
- Cons mentioned:Price
Rated 1 out of 5 stars
This was actually crap
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These filters are ok at best. When we tested it was showing 270 particles were still in our water after filtration. That is unacceptable especially for the cost of this thing.
This review is from Water Filter for Select Samsung Refrigerators - White
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Mike, we understand your concerns and we appreciate the feedback. The water filter removes unwanted particles from your water. However, it does not sterilize or destroy microorganisms. You may need to purchase a water purifying system to do that. The water filter is used to reduce contaminants such as lead, mercury, and pharmaceuticals that may be present in water. We thank you for being a Samsung customer. ^Lena
Rated 3 out of 5 stars
Doesn't seem like it is working well
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We are still getting a funny taste from the frig water even after the new filter.
This review is from Water Filter for Select Samsung Refrigerators - White
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Boomer97,
We appreciate you taking the time to leave us a review on the water filter. We apologize for the inconvenience of having an unusual taste in the water dispenser.
You can check this link if the water from the dispenser is warm or tastes bad.
Here's a link: https://www.samsung.com/us/support/troubleshooting/TSG01001875/#water-from-the-dispenser-is-warm-or-tastes-bad.
If you have any questions and need further assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for choosing Samsung, and have a great day!
Ticket number: 1144294409
^Rainly









