Customer Ratings & Reviews
- Model:
- HAF-CIN
- SKU:
- 12312329
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers express satisfaction with the product's excellent water quality, ease of use, and overall strong performance. They also appreciate its straightforward installation, good fit, and compatibility with specific refrigerators. While some customers find the product to be overpriced, there are generally no reported issues with leakage.
This summary was generated by AI based on customer reviews.
Pricey
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Difficult to install but it has to be done. Did what it's supposed to do.
I would recommend this to a friendBrand response from Samsung
Posted .Hi jsb2961,
We appreciate you giving us your honest feedback about the Samsung water filter. We apologize for the inconvenience since the water filter is difficult to install.
I will provide you with a link that indicates the steps on how to install the water filter.
Here's a link: https://www.samsung.com/us/support/answer/ANS00060149/.
For further assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for choosing Samsung, and have a great day!
Ticket number: 1144271525
^Rainly
Samsung Fridge Filter Best
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We've been buying this fridge filter for 5 years, and will continue to do so because of reliability of the Samsung brand.
I would recommend this to a friend- Cons mentioned:Price
Proprietary filter for Samsung fridge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Samsung filter is way overpriced the proprietary to the fridge it goes out way too often needs to be replaced way to often. Just another way for Samsung to keep on making more money for cheap product. Don't recommend but many of us don't have a choice
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
We appreciate your time in reaching out to us and we are glad that you purchased and chose our product. We understand that our product is a little expensive, however, you won't regret the quality of water that will be produced. We will take note of your feedback as this helps us improve the quality of the service we provide to all our customers.
You can check this link https://www.samsung.com/us/support/answer/ANS00060149/ to guide you on how to replace the water filter in your Samsung refrigerator.
You may also use this link https://www.samsung.com/us/support/answer/ANS00079481/ for regular maintenance of your refrigerator.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=refrigerator&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung refrigerator.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144517540.
-Noraina
Brand response from MsSamsung
Posted .Hi Nickname,
I'm sorry to hear you don't find value in your water filter. Please note that the HAF-CIN filter is designed to filter up to 300 gallons of water, which would last for approximately 6 months in homes with average usage of the dispenser and ice maker. If yours isn't lasting that long, it's possible your water supply has higher than normal levels of minerals or debris, which could clog the filter prematurely. A plumber may be able to advise you on this, and whether you may benefit from a whole-house filtration system. If you do choose to install an external filtration system then it wouldn't be necessary to maintain the internal filter in your refrigerator; you could simply remove it and leave the cartridge housing empty. Please note, however, that Samsung doesn't recommend operating the water and ice features without an external or internal filter since the same mineral deposits could damage the refrigerator water lines over time.
I hope you find these tips helpful,
Ms. Samsung
Ms
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have been sent wrong size filters. Upon returning these items to my local Best Buy they refuse to accept because they are out of date.For a few weeks I had an emergency away from home.I spoken to Store mangers and Corporate mangers refusing return of filters.I want to be reimbursed for there items. Can you help?
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Samsung filter
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great filter. Easy to install. It last for a reasonable amount of time. Didn't have any issues with it.
I would recommend this to a friendit filters water
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best buy price matched this for me or i would not have bought it at BestBuy.
I would recommend this to a friendBrand response from Samsung
Posted .Hi user1,
We appreciate your time in reaching out to us and we are glad that you purchased and chose our product. It warms our hearts to know that our Samsung Refrigerator and filters are part of your family now. We recommend that you replace the water filter every six months for better quality water. The refrigerator's water filter light will let you know when those six months are up and should be reset after changing the filter. We understand that our product is a little expensive, however, you won't regret the quality of water that will be produced. We will surely notate your feedback about this matter for better products in the future.
I highly recommend clicking these links for a basic troubleshooting guide for future reference:
Proper guide in replacing the water filter:
https://www.samsung.com/us/support/answer/ANS00060149/
You may also use this link for regular maintenance of your refrigerator's lifetime:
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/
If you need further assistance, please reach us through the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144318090
Thank you for choosing Samsung. Have a great day.
-Trisha-
These are the real deal.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the real deal. Never had any issues with these and I've used for 5 years.
I would recommend this to a friendA bit cheaper if you buy in bulk.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.For what it is, it is a bit pricey, but I can usually get a little over 7 months or so worth out of one cartridge. But if you buy it at least 2 at a time, you do save some coin.
I would recommend this to a friendNot as expected
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Seems like it didnt last long 3 mo. The original filter that came with the fridge lasted several years. We don't use the water very ogten
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi LesleyH,
Let us get you the details to help you with the water filter.
Here is a guide for replacing the water filter. We suggest reading each section, checking the hyperlinks, and watching the full videos for additional assistance.
Replace the water filter in your Samsung refrigerator.
https://www.samsung.com/us/support/answer/ANS00060149/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145916173 to help our team pull up your information.
Have a great day.
^Aloe
Water filler
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Our water resource is not good that is why this product is perfect for us helps us save lots of money
I would recommend this to a friendAverage
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is an average product. Nothing different than any other one.
I would recommend this to a friendGreat Filter
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The only filter I buy wish they still had the 2 pack can you bring it back please
I would recommend this to a friendGood deal on brand name filter
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The 2-pack of filters provided a significant savings for the OEM product I replaced according to manufacturer's recommendations. Very satisfied with the value.
I would recommend this to a friendDoesn’t last
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t last long the way it says it’s supposed to.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Kaya,
We appreciate your time in reaching out to us and we are glad that you purchased and chose our product. It warms our hearts to know that our Samsung Refrigerator and filters are part of your family now. We apologize for the inconvenience of the water filter only lasting less than 6 months. This happens depending on the quality of the water in your area and the amount of water you dispense, you may want to change the filter more or less frequently than the light suggests. We will surely notate your feedback about this matter for better products in the future.
I highly recommend clicking these links for a basic troubleshooting guide for future reference:
Proper guide in replacing the water filter: Reset the water filter light.
https://www.samsung.com/us/support/answer/ANS00060149/
You may also use this link for regular maintenance of your refrigerator's lifetime:
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/
If you need further assistance, please reach us through the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144351615
Thank you for choosing Samsung. Have a great day.
-Trisha-
Selected filter for my refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The filters were purchased in advanced and have not been used yet but they were purchased because they were recommended by Samsung.
I would recommend this to a friendToo expensive for 90 day usage
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wouldn't mind cost if product lasted longer other than that its okay
I would recommend this to a friendBrand response from Samsung
Posted .Hi Bryan,
We appreciate you taking the time to leave us a review on the water filter. We apologize for the inconvenience since the water filter does not last longer than you expect. Our customers' satisfaction is our topmost priority, and we are continuously working to improve our Samsung products.
If you have any questions and need further assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for choosing Samsung, and have a great day!
Ticket number: 1144287289
^Rainly
Doesn’t last very long
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hate fridge and filter seems to not last very long
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Travis,
We appreciate you taking the time to leave us a review on your Samsung water filter. Thank you for giving us honest feedback about the life span of the water filter.
I will provide you with a link that indicates the information about the water filter.
Here's a link: https://www.samsung.com/us/support/answer/ANS00060149/.
If you have any questions and assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for choosing Samsung, and have a great day!
Ticket number: 1144366998
^Rainly
Works well.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Too expensive for a couple of months. A must have for your frig.
I would recommend this to a friendBrand response from Samsung
Posted .Hi fshdoc1,
We appreciate you taking the time to leave us a review on your Samsung water filter. You made an excellent choice for your refrigerator. We understand that the water filter is a bit pricey.
If you have any questions and need further assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for choosing Samsung, and have a great day!
Ticket number: 1144314591
^Rainly
Good quality genuine filter
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Read horror stories of people ordering these filters from Amazon and getting fake or (worse) used filters. Decided to buy from store instead.
I would recommend this to a friendBest deal
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The 3 pack is the better deal especially if you are using the water feature on your fridge.
I would recommend this to a friend