Customer Ratings & Reviews
- Model:
- HAF-CIN
- SKU:
- 12312329
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers express satisfaction with the product's excellent water quality, ease of use, and overall strong performance. They also appreciate its straightforward installation, good fit, and compatibility with specific refrigerators. While some customers find the product to be overpriced, there are generally no reported issues with leakage.
This summary was generated by AI based on customer reviews.
No choice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have to buy this filter but none of them last very long.
I would recommend this to a friendBrand response from Samsung
Posted .Hi MsMerBenz,
Thank you for letting us know about the water filter. We apologize for the inconvenience since the water filter did not last for six months.
I will provide you with a link that indicates related concerns about water filters.
Here's a link: https://www.samsung.com/us/support/answer/ANS00060149/.
If you have any questions and need further assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for choosing Samsung, and have a great day!
Ticket number: 1144324010
^Rainly
PricedWell at BestBuy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.BestBuy has lowest price & good home delivery... I prefer to use genuine filter from a physical store
I would recommend this to a friendVery expensive
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the water filter was very expensive, recommend buying elsewhere.
No, I would not recommend this to a friendWorks until it doesn't
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Standard deal. buy a 2 pack and save over the single....just wish it came with some sort of tubing to help measure the 3 gallons to 'prime' the filter.
I would recommend this to a friendBrand response from Samsung
Posted .Thank you so much for the feedback. ^Shifa
Very Good Filter
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I tried generic filters for my Samsung fridge but they did not perform as well or last as long as this product. Save yourself a few bucks and buy the two pack.
I would recommend this to a friendGood Price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Buying a double pack of the filters for my refrigerator made sense and was a better value for the money. Now I will have them on hand when my change filter light comes on.
I would recommend this to a friendDoesn't last long and very pricy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Too expensive and doesn't last very long. Not cost efficient
I would recommend this to a friendBrand response from Samsung
Posted .Hello,
We appreciate your time in reaching out to us and we are glad that you purchased and chose our product. We understand that our product is a little expensive, however, you won't regret the quality of water that will be produced. We will take note of your feedback as this helps us improve the quality of the service we provide to all our customers.
You can check this link https://www.samsung.com/us/support/answer/ANS00060149/ to guide you on how to replace the water filter in your Samsung refrigerator.
You may also use this link https://www.samsung.com/us/support/answer/ANS00079481/ for regular maintenance of your refrigerator.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=refrigerator&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung refrigerator.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144522907.
-Noraina
Good product
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great filter. Enjoy the lower price of product when using rewards to buy.
I would recommend this to a friendPatricia Wallace
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought a water filter for our refrigerator and it was the wrong one,took it back to the Ft.Smith,Ark store to exchange it. They were out,but the salesman ordered it and had it sent to our house. Said it would be here in 3 days.We finely received it Friday the 5th, 9 days later. And on top of it being so late,it is the wrong one. It might of "helped" to be the right one if he would have listened to us when I was trying to tell him which refrigerator was ours. But he let me know which one it was. All guess what? HE DID NOT!! IT IS THE WRONG ONE. Now we have to take it back to the store.
No, I would not recommend this to a friendeither we have really bad water or not good filter
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Still have particles that settle in the bottom of a glass of water
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Janedough2u,
Thank you for reaching out. We will take note of your feedback as this helps us improve more especially on the quality of the products we offer.
About the water filter in your Samsung Refrigerator.
A water filter works to remove some minerals and chemicals from the refrigerator's water. Over time, the filter can become clogged with these particles, leaving it unable to do its job. Consequently, the refrigerator's drinking water and ice may taste or smell bad because the filter was unable to remove any impurities.
For further concerns, you may reach us via the following option.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
- Reference ticket number:1144313434
^Ross
Great price for required filters
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The 2 pack of the water filter that needs to be replaced every 6 months on our Samsung refrigerator are much cheaper in the 2 pack automatic refill. Very convenient.
I would recommend this to a friendSamsung water cartridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Same as what comes with a new refrigerator. Filters the water. I don’t notice any difference/improvement in water flavor.
I would recommend this to a friendworks great with my frig
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These filters work just right with my Samsung refrigerator. Just take out the old one and put in the new one. Lasts about 6 months or a little longer.
I would recommend this to a friendeasy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to find previous order and the easy to set up automatic delivery
I would recommend this to a friendBest price on the market.
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best price. Best Buy gave me the offer that no one out there can do.
I would recommend this to a friendshort life
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The original filter that came with fridge lasted longer.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi kimf,
We appreciate your time in reaching out to us and we are glad that you purchased and chose our product. It warms our hearts to know that our Samsung Refrigerator and filters are part of your family now. We apologize for the inconvenience of the water filter only lasting less than 6 months. This happens depending on the quality of the water in your area and the amount of water you dispense, you may want to change the filter more or less frequently than the light suggests. We will surely notate your feedback about this matter for better products in the future.
I highly recommend clicking these links for a basic troubleshooting guide for future reference:
Proper guide in replacing the water filter: Reset the water filter light.
https://www.samsung.com/us/support/answer/ANS00060149/
You may also use this link for regular maintenance of your refrigerator's lifetime:
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/
If you need further assistance, please reach us through the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144351334
Thank you for choosing Samsung. Have a great day.
-Trisha-
Best Water Filter!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You may find other generic water filters online, some even claiming to be the equivalent for this filter and your fridge for cheaper, but there actually not as good!
I would recommend this to a friendTrustworthy source for real Samsung filters
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love that I can get real Samsung replacement filters so easily from a company I trust.
I would recommend this to a friendEverything they are supposed to be
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Work great and were the best price I found at the time. Easiest and fastest shipping and they are the real product!
I would recommend this to a friendGood
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's just a general filter. It's ok to have in freeze.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Henry,
We appreciate you giving us a review about the Samsung water filter. We are happy to know that the water filter works well on your refrigerator.
If you have any questions and need further assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for choosing Samsung, and have a great day!
Ticket number: 1144413448
^Rainly