Customer Ratings & Reviews
- Model:
- HAF-CIN
- SKU:
- 12312329
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers express satisfaction with the product's excellent water quality, ease of use, and overall strong performance. They also appreciate its straightforward installation, good fit, and compatibility with specific refrigerators. While some customers find the product to be overpriced, there are generally no reported issues with leakage.
This summary was generated by AI based on customer reviews.
Samsung Water filters
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quick easy process. Love dealing with Bestbuy. I shop for most of my personal and business needs here.
I would recommend this to a friendExcellent automatic 6 month order
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was the second time I received these filters on a 6 month automatic reorder. I was notified in advance and received them on time.
I would recommend this to a friendWRONG FILTER
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.IT WAS THE WRONG ONE SO HAD TO RETURN IT. YOU NEVER HAVE THE ONE I NEED IN YOUR SIOUX CITY, IOWA STORE. THEY ALWAYS HAVE TO ORDER IT FOR ME. AND IT TAKES A WEEK TO RECEIVE IT!!
I would recommend this to a friendNot sure why taste is funny
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Water tastes a little funny/different using the filter.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello CJBrown,
Thank you for reaching out and sharing your feedback. I understand you're having an issue with the taste of the water using the water filter. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001875/ to guide you on the issue. Just click on "Water from the dispenser is warm or tasted bad" for the troubleshooting steps.
You can also check this link https://www.samsung.com/us/support/answer/ANS00060149/ on how to replace the water filter in your Samsung refrigerator.
I also recommend watching the video on this link https://www.youtube.com/watch?v=ADl9sxfPADE on how to replace the water filter.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144243614.
-Noraina
doesn't last very long
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don't think this is very good filter even when its brand new it doesn't filter that many TDS is out I have a TDS meter that I use with my ro/di unit and this filter doesn't filter out one quarter what my ro filter filters out so I wish they would come up with a better filter
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi jdhcast,
We appreciate you taking the time to leave us a review on your Samsung water filter. We apologize for the inconvenience since the water filter doesn't filter your TDS. I highly suggest checking if you install the filter properly.
To help you with this, I will provide you with a link that indicates the steps to install the water filter.
Here's a link: https://www.samsung.com/us/support/answer/ANS00060149/.
If you have any questions and need further assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for choosing Samsung, and have a great day!
Ticket number: 1144319088
^Rainly
Not quite good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Quality average, some of them only last for one month.
No, I would not recommend this to a friendANOTHER Dissatisfied PAYING CUSTOMER
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You sent me the WRONG Filter. And I even included the Refrigerator Model number. The WRONG Filter is LONG & Round. The one in the Refrigerator IS SHORTER & SQUARE!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
We understand how you feel about receiving the wrong water filter for your fridge. Don't hesitate to contact our BestBuy Customer Service department at (888) 237-8289 to assist you better. They are available 24 hours a day. They can answer your question or transfer you to your local store for support and follow-up on the status of your fridge's filter replacement.
Have a great day.
-John
ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Brought this for the refrigerator, ice taste better
I would recommend this to a friend- Cons mentioned:Price
Great product, overpriced!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like using name brand when it comes to filters used for things we ingest like water, but these are so overpriced it’s insane! Way too expensive, these desperately need price reduction!
I would recommend this to a friendBrand response from Samsung
Posted .Samsung strives to provide quality and economy. Your feedback will help us. Thanks for sharing your experience, Jackburton. ^Mae
Don't know because my refrigerator still has red l
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's okay wish I knew what to do to remove the red light
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Lulu,
We appreciate you taking the time to leave us a review on your Samsung water filter. We apologize for the inconvenience since the red light is not turning off.
To help you with this, I will provide a link that indicates a troubleshooting guide to reset the water filter light.
Here's a link: https://www.samsung.com/us/support/answer/ANS00060149/.
If you have any questions and need further assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for choosing Samsung, and have a great day!
Ticket number: 1144300999
^Rainly
- Pros mentioned:Water quality
Not Happy with My Samsung Refrigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After three losses due to poor engineering by Samsung and no responses from the Samsung Office of the President, I guess I am stuck with this albatross. Hope the filter works better than the refrigerator.
No, I would not recommend this to a friend Basic
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Water still taste funny. Ice is not coming out clear.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Eleazar,
Thank you for reaching out and sharing your feedback about the water filter in your Samsung refrigerator. I understand you're having an issue with the taste of the water coming out from the filter and the ice coming out is not clear. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001875/ and click on "Water from the dispenser is warm or tasted bad" to guide you on the issue.
You can also check this link https://www.samsung.com/us/support/troubleshooting/TSG01209062/ to guide you on the ice dispenser issue. Please click on the issue you are having with your ice dispenser.
Another link you may find useful is this one https://www.samsung.com/us/support/answer/ANS00060149/ on how to replace the water filter in your Samsung refrigerator.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144236602.
-Noraina
Samsung water filter.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice service. Order was easy to place and I received the correct item at my door.
I would recommend this to a friendDoes not work on the model that it's built for.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's frustrating to find the right filter for the refrigerator, and find out that it does not fit properly because it leaked , causing water to run down the bottom of the freezer. ( I have a unit where the freezer is at the bottom)
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi 24Fan,
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using a Samsung product. We apologize for the inconvenience of the refrigerator leaks. We also understand that sometimes it's uncomfortable to see something unusual about our appliances, especially if they are on even if we install them properly.
I highly recommend visiting these links for basic troubleshooting steps:
Water leaks in a refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
Guide for replacing the water filter:
https://www.samsung.com/us/support/answer/ANS00060149/
Connect and install the waterline:
https://www.samsung.com/us/support/answer/ANS00063062/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/warranty/
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144264358
Thank you for choosing Samsung. Have a great day.
-Trisha-
Much better than the non-branded filters
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I tried using the Home Depot branded filters but the water never tasted as good. I received these at a great price, after all my Rewards Discounts.
I would recommend this to a friendRefrigerator water filter
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am a repeat buyer of this water filter. Have had the refrigerator for a few years. Pleasantly please with the results we haven't received.
I would recommend this to a friendDoes what it's supposed to
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wish it would last longer for the price. A bit pricey.
I would recommend this to a friendBrand response from Samsung
Posted .Hi calilopez77,
We appreciate you taking the time to leave us a review on your Samsung water filter. We understand that the price is a bit pricey, and regarding the life span of the water filter.
Here's a link: https://www.samsung.com/us/support/answer/ANS00060149/.
If you have any questions and need further assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for choosing Samsung, and have a great day!
Ticket number: 1144321923
^Rainly
Slow Water
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The water runs very slow after the first few days..
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Mprice,
We appreciate you taking the time to leave us a review on your Samsung water filter. We apologize for the inconvenience since the water dispenses slowly.
To help you with this, I will provide a link that indicates a troubleshooting guide if the water dispenses slowly.
Here's a link: https://www.samsung.com/us/support/troubleshooting/TSG01001875/.
If you have any questions and need further assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for choosing Samsung, and have a great day!
Ticket number: 1144300923
^Rainly
Fresh Water
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product is a life saver. When you want fresh filtered water you want Samsung
I would recommend this to a friendHappy with the purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great service and product for this subscription ,specially when this is easy to be picked up in store
I would recommend this to a friend