Customer Ratings & Reviews
- Model:
- HAF-CIN
- SKU:
- 12312329
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers express satisfaction with the product's excellent water quality, ease of use, and overall strong performance. They also appreciate its straightforward installation, good fit, and compatibility with specific refrigerators. While some customers find the product to be overpriced, there are generally no reported issues with leakage.
This summary was generated by AI based on customer reviews.
Not happy, factory issues
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchases this filter twice. The first time it wouldn't work so I returned it to Best Buy. There was NO issues exchanging it let me just say that. However I the second one I had the same issue. With the first one I bought I talked to a rep from SAMSUNG and she was very nice. And she said the issue has to be a factory issue. It's a common thing with the replacement filter. So I tried on the second time. Same thing, I gave up and just returned the second one to Best Buy and that took it back and refund my money with no issues. Never buy a Samsung products,
No, I would not recommend this to a friendGood deal for these water filters
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The two pack gives you the best deal for what you need anyway, and you can have the second one handy after the first filter goes.
I would recommend this to a friendBest buy for the product.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Checked other places Bets Buy has the best deal.The other websites have a no name product that is cheaper, but I wanted the Samsung brand.
I would recommend this to a friendBrand name filter - great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I looked into both brand filter and non brand and this is worth the few extra dollars! Buy the double pack and save some money within the year
I would recommend this to a friendWater tastes funny
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It took a while for the water to lose the bad taste.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Tmav,
Thank you for reaching out and sharing your feedback about your water filter. I understand you're having an issue with the taste of the water with this filter. We do apologize for the inconvenience this has caused you. We would like to help you through this experience.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001875/ to guide you. Just click on "Water from the dispenser is warm or tastes bad" to get the right troubleshooting steps to fix the issue.
Another link that you may find helpful is this one https://www.samsung.com/us/support/answer/ANS00060149/ for the step-by-step instructions on how to replace the water filter in your Samsung refrigerator.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144226208.
-Noraina
Yes it works
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works as it should, I've never used any other filters
I would recommend this to a friendGood Tasting Water
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A little difficult to get the old filter out, but pulled fridge out& turned off water as per instructions and no problem after that
I would recommend this to a friendAwesome water filter
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect product for refrigerator Samsung touch screen
I would recommend this to a friendCrazy expensive
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Crazy expensive but glad they had it in stock. Yay
I would recommend this to a friendGood product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great filters I've been purchasing them for years. Like it when best buy has a deal.
I would recommend this to a friendEasiest filter change reminders
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love getting a whole year's worth of filters (2) at one time. And to continue to do so ever year. What could be easier?
I would recommend this to a friendMore cost
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too expensive, other websites have cheaper. Next time will buy online
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
- Pros mentioned:Water quality
Lasted 3 days
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Spent $50 on a filter. Light never came off after installing the filter. After tasted great for 3 days, then went back to tasting like tap water.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello MrCoachK,
Thank you for reaching out. We will take note of your feedback as this helps us improve more especially on the quality of the products we offer.
About the water filter in your Samsung Refrigerator.
Over time, a refrigerator water filter will become clogged with the contaminants it screens out. When this happens, particles will remain unfiltered, making Samsung refrigerator water and ice taste bad. To prevent this outcome, it's recommended that you change a refrigerator water filter every 6 months.
For further concerns, you may reach us via the following option.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
- Reference ticket number:1144304945
^Ross
Filter
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the LG refrigerator but it does make some noise when making ice
I would recommend this to a friendWater Filter for Select Samsung Refrigerators
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its a must have or you will just have no ice or filter water. It sucks cause they don't last long i got this 4/1/20 and as of 8/18/20 had to replace it already. and they are not cheap.
I would recommend this to a friendBrand response from Samsung
Posted .Hi there,
I understand you are not satisfied with the life of your Samsung water filter. Your fridge is on a six month reminder for your water filter to let you know that it is suggested to change the water filter. It is optional but if you would like to keep it then we suggest to replace around six months and based on use. Thank you for choosing Samsung. ^Brad
CANCEL SENDING THIS OUT
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I signed up to get this every 6 months. I canceled this last year due to the fact I sold my house and do not have the refrigerator. You have sent this twice to my old address. I can't seem to get you to cancel the subscription. I have called each time to cancel and you can't seem to do it. Please cancel sending this out every 6 months!!!!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this issue, don't hesitate to get in touch with our
BestBuy Customer Service department at (888) 237-8289, available 24 hours a day for the proper cancellation.
Reference Number: 1144731483
Have a great day.
^Charles
Filter ok. Fridge…not so much
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My issue really isn’t the filter. The fridge will not stop over freezing the ice maker and Samsung does not have a fix. Will never purchase another Samsung fridge.
No, I would not recommend this to a friendReplacement Filter
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Correct replacement for my fridge with quick shipping.
I would recommend this to a friendSamsung water filter
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered this filter online, and it was shipped to my house with the plastic not all the way on, like it was used, not brand new. I just want a new filter to use in my fridge.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Something had changed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is my second filter I’ve purchased from Best Buy in past 2 months. I have purchased these filters for past couple of years with no problems from Best Buy I figured first one just bad. Factory defect or something. Starts out fine. Do the 2-3 minute water cycle. 3-4 days later, no water flow. Not to ice maker or water dispenser. Due to item opened not returnable. Pull filter out water flows fine. I’ll have to find a new resource for these filters looks like
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi GaryC,
We appreciate your time in reaching out to us and we are glad that you purchased and chose our product. It warms our hearts to know that our Samsung Refrigerator and filters are part of your family now. We apologize for the inconvenience of the dispenser issue. We recommend that you replace the water filter every six months for better quality water. The refrigerator's water filter light will let you know when those six months are up and should be reset after changing the filter. We will surely notate your feedback about this matter for better products in the future.
I highly recommend clicking these links for a basic troubleshooting guide for future reference:
Proper guide in replacing the water filter:
https://www.samsung.com/us/support/answer/ANS00060149/
Water does not dispense at all:
https://www.samsung.com/us/support/troubleshooting/TSG01001875/
Samsung ice maker is not making any ice:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
You may also use this link for regular maintenance of your refrigerator's lifetime:
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/
If you need further assistance, please reach us through the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144317489
Thank you for choosing Samsung. Have a great day.
-Trisha-