Customer Ratings & Reviews
- Model:
- HAF-CIN
- SKU:
- 12312329
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers express satisfaction with the product's excellent water quality, ease of use, and overall strong performance. They also appreciate its straightforward installation, good fit, and compatibility with specific refrigerators. While some customers find the product to be overpriced, there are generally no reported issues with leakage.
This summary was generated by AI based on customer reviews.
Best own part
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m happy that I bought the oem part. Best price was based on subscription.
I would recommend this to a friendIs it working?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When the filter light came on in our new Samsung refrigerator, it seemed early, but a simple fix. Unfortunately with the new filter, tbe light remains on. Expensive non-fix.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Lenh,
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using a Samsung product. We apologize for the inconvenience of the filter light is still on. We also understand that sometimes it's uncomfortable to see something unusual about our appliances, especially if they are on even if we install them properly.
I highly recommend visiting these links for basic troubleshooting steps:
Replace your water filter in your Samsung refrigerator: (Under Reset the water filter light)
https://www.samsung.com/us/support/answer/ANS00060149/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/warranty/
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144263042
Thank you for choosing Samsung. Have a great day.
-Trisha-
Water filter
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome filter by samsung...highly satisfy........
I would recommend this to a friend2 is definitely better than 1
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing product. Cheaper if you buy more than 1 at a time.
I would recommend this to a friendAlarm too early
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The alarm to replace came early -- I suspect by a standard 6 month thing rather than by usage. Bought the filter but will hold off replacing the old one for a while.
No, I would not recommend this to a friendFilter
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s not worth for the price. It lasts nothing. Needs to be changed very soon
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi RobertB,
Using a clean water filter will guarantee that the water that comes out of your Samsung refrigerator is fresh and clean. For best results, we advise changing the water filter every six months. Every time you install a new filter, you should reset the built-in water filter light on your refrigerator, which acts as a handy reminder for this replacement plan. Use only Samsung Genuine Water Filters that are listed on our official website for quality and compatibility assurance.
Samsung Genuine Water Filters
https://www.samsung.com/us/home-appliances/refrigerators/water-filters/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1149188224) to help our team gather your information.
Have a great day.
^Charles
Better with saving packs
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It could be tricky to replace filter. I trusted to buy from best buy.
I would recommend this to a friendBrand response from Samsung
Posted .It's refreshing to hear that you're enjoying this filter. Thank you for choosing Samsung. ^Lo
BEST WATER FILTER
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Looking for a replacement filter and best buy always have the best prices
I would recommend this to a friendNot Compatible with LG Refrigerators
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was the wrong filter for my LG refrigerator. I returned it and bought the correct filter.
No, I would not recommend this to a friendWater filter only one can use and is mediocre
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Samsung water filter for my refrigerator is the only one that I can use on this refrigerator. The filter is not even close the best filters for taste and contaminates that are removed.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello JPilgrim,
Thank you for reaching out and sharing your feedback about the water filter in your Samsung refrigerator. I understand you're having an issue with the taste of the water from your filter. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001875/ for the water dispenser issues. Just click on "Water from the dispenser is warm or tastes bad" to guide you on the issue.
You can also check this link https://www.samsung.com/us/support/answer/ANS00060149/ on how to replace the water filter in your Samsung refrigerator.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144280654.
-Noraina
Standard Item
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Required for our warranty. Tried to use non-OEM but didn't work as well.
I would recommend this to a friendgood filter
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the right filter for my Samsung refrigerator and it works fine.
I would recommend this to a friendBrand response from Samsung
Posted .Thank you for your feedback. We are happy to have you as a satisfied customer. ^Lo
Good Water Filter
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does the job! Bought the 2 pack so I have one as backup.
I would recommend this to a friendToo expensive for what it does
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my Samsung refrigerator. But the cost of these water filters is pretty ridiculous. $50 each every 4 to 6 months is too much.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Dadawada,
We appreciate your time in reaching out to us and we are glad that you purchased and chose our product. We understand that our product is a little expensive, however, you won't regret the quality of water that will be produced. We will take note of your feedback as this helps us improve the quality of the service we provide to all our customers.
You can check this link https://www.samsung.com/us/support/answer/ANS00060149/ to guide you on how to replace the water filter in your Samsung refrigerator.
You may also use this link https://www.samsung.com/us/support/answer/ANS00079481/ for regular maintenance of your refrigerator.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=refrigerator&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung refrigerator.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144512925.
-Noraina
Poor quality.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These filters never quite fit right. There is a big difference in lack of pressure from one filter to another. I won’t buy another Samsung fridge again
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi MarFam,
We appreciate you taking the time to leave us a review on your Samsung water filter. We apologize for the inconvenience since the water filter didn't fit right on your refrigerator.
I will provide you with a link to an article if the replacement filter doesn't fit in your refrigerator.
Here's a link: https://www.samsung.com/us/support/troubleshooting/TSG01109722/.
If you have any questions and assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for choosing Samsung, and have a great day!
Ticket number: 1144365614
^Rainly
Universal
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a better deal to get the two pack than one. It arrived earlier than ETA.
I would recommend this to a friendGreat for fridges
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product.. Hopefully it works the way it supposed to
No, I would not recommend this to a friendEasy to install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Authentic Samsung product. I am pleased with how fast and easy it was to replace it.
I would recommend this to a friendNot worth having
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased my Samsung refrigerator because of the brand name--great reputation in electronics. Although we love our refrigerator in general terms, the filter has no value. We live in San Antonio, TX where the water is hard. Even with a water softener, an extra (external) in-line filter, the Samsung filter adds no value. We tried just the filter without the extra in-line filter and prior to the water softener and you can see particles floating in the water. Luckily we now have reverse osmosis. We will not buy a replacement filter at $40.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
Thank you for reaching out and sharing your feedback about the water filter in your Samsung refrigerator. I understand you're having an issue with the water as some particles are floating in the water. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001875/ to guide you on the water dispenser issue.
Another link you can check is this one https://www.samsung.com/us/support/answer/ANS00060149/ on how to replace the water filter in your Samsung refrigerator.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144276381.
-Noraina
Only filters we buy for our Samsung fridge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We always go to Best Buy for our filters and never have a problem
I would recommend this to a friend