Customer Ratings & Reviews
- Model:
- HAF-CIN
- SKU:
- 12312329
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers express satisfaction with the product's excellent water quality, ease of use, and overall strong performance. They also appreciate its straightforward installation, good fit, and compatibility with specific refrigerators. While some customers find the product to be overpriced, there are generally no reported issues with leakage.
This summary was generated by AI based on customer reviews.
As expected
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This requires maximum pressure to insert--don't be too gentle. There are only 2 of us , we have a whole house water filtration system and this still only lasted 5 months. Seems rather short. Price was right.
I would recommend this to a friendBrand response from Samsung
Posted .Thank you for your feedback. ^SuSu
Expensive filter
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Every Six Month's I get notification to change this filter even I don’t use refrigerator for ice and water. Very frustrating
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Garry,
Thank you for taking the time to leave this review.
We understand that your change water filter notification light keeps turning on every six months.
Even if you are not using the water and ice maker of the fridge, the unit will still notify you every six months to remind you that the filter needs to be replaced.
There is no need to replace the filter. Just reset the notification light by following the steps in the link below.
Replace the water filter in your Samsung refrigerator https://www.samsung.com/us/support/answer/ANS00060149/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide them with this number (1144960485) when you message us to help our team pull up your information.
Have a great day.
^Charles
Ones again Samsung product
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This review is for Samsung products since I bought something from this brand I always have issue with it, smart tv, refrigerator, speakers, smartphones so definitively no more Samsung for me
No, I would not recommend this to a friendBrand response from Samsung
Posted .You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. J&J International is Samsung's official parts distributor for customers purchasing Samsung parts or accessories. To place an order you can go online at www.samsungparts.com, or by phone at 800-627-4368. J&J's hours of operation are 9:00 am - 8:30 pm EST, Monday – Friday. Thank you for being a Samsung customer. ^Cat
Don't buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Replaced my Samsung water filter with the recommend filter. This is my 2nd attempt and just as before, it starts leaking after a couple of weeks. I end up throwing it away and buying a off brand. I can not recommend this filter.
No, I would not recommend this to a friendDid not need
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Filter was clickbait as something I could add onto a new refrigerator. The refrigerator does not have a spot for a filter and I can’t get ahold of a person to return it.
No, I would not recommend this to a friendWater filter , faulty
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The filter I bought is defective and keep stoping the flow of water. I called Samsung they said it’s not a quality part.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Easeofshopping.
Thank you for bringing this to our attention. I see you have difficulties with water flow with a new water filter. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue working on improving the quality of the products we offer.
The refrigerator requires water pressure of at least 30 psi. Most city water is around 60 psi; however, filtering systems such as reverse osmosis can significantly reduce water pressure.
Here are some links for more details about the filter and water not dispensing.
How to change the water filter on your Family Hub refrigerator
https://www.youtube.com/watch?v=jqKv2qwO_hk
https://www.samsung.com/us/support/troubleshooting/TSG01001875/#water-does-not-dispense-at-all https://www.samsung.com/us/support/troubleshooting/TSG01001875/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144621041
Have a great day.
^Charles
Bad Luck!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would you believe I've had it for 2 months and I'm still trying to install the darn thing. I need a guy's strength to do this...
I would recommend this to a friendBrand response from Samsung
Posted .Hi Chica,
Thank you for reaching out to us and we are glad to know that you are using one of our Samsung refrigerators. We apologize for the inconvenience of replacing your water filter. We recommend that you replace the water filter every six months to get fresh and filtered water.
Please click the link below to help you out in replacing your water filter:
https://www.samsung.com/us/support/answer/ANS00060149/
You can opt to watch this video on how to replace the water filter:
https://www.youtube.com/watch?v=jqKv2qwO_hk
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144159346
Thank you for choosing Samsung. Have a great day.
-Trisha-
Bad filter
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I buy this replace filter every few months however the one I bought only 30 days ago was faulty. The water didn't taste right and I had to buy a new one the other day. Hope the new one lasts longer...
I would recommend this to a friendBrand response from Samsung
Posted .Hello SkyyM,
Thank you for reaching out. We will take note of your feedback as this helps us improve more especially on the quality of the products we offer.
About the water filter in your Samsung Refrigerator
Over time, a refrigerator water filter will become clogged with the contaminants it screens out. When this happens, particles will remain unfiltered, making Samsung refrigerator water and ice taste bad. To prevent this outcome, it's recommended that you change a refrigerator water filter every 6 months.
For further concerns, you may reach us via the following option.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
- Reference ticket number: 1144301681
^Ross
Ice maker stopped working
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not sure whether the filter replacement caused my ice maker to stop working. But the day I changed my filter, my ice maker stopped working on almost new fridge.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Genius66! I'd like to provide this link: https://bit.ly/2SZPf2x. It has what steps to take if the ice maker is not working. ^Jecca
Wrong size
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wrong size filter. Had to return it for the square bottom style.
I would recommend this to a friendVery expensive
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installed it and it did not work. Tried to return it but store would not take it back because it was opened and it was the right one.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client, Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Also, I will be sharing with you a link on how to install your water filter.
Replace the water filter in your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00060149/
Reference Ticket Number: 1144789035
^Camille
A return?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don't know why but it still is red on the frog. I thought you had to prime it a little to get it to turn green. Run 25 gallons or something crazy. But this one I got is still red. Sad
No, I would not recommend this to a friendBrand response from MsSamsung
Posted .Hello Cupcake, we understand the issue you are having with the refrigerator. There is a button on your display that would be a filter reset button. Please feel free to fill out this form and our Social Media department would be more than happy to assist you. http://smsn.us/SamsungSupportUSA ^Michelle
didn't fit my Fridge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not blaming BB for the wrong filter. According to Samsung's website, it should have fit my fridge, but there was no way to install it as it was meant for a model that had more bells and whistles to it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello rhazhan,
Thank you for reaching out and sharing your feedback about the replacement water filter in your Samsung refrigerator. I understand you're having an issue with the replacement water filter as it doesn't fit in your refrigerator. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01109722/ to guide you on the issue.
I am also sharing this link https://www.samsung.com/us/support/answer/ANS00060149/ on how to replace the water filter in your Samsung refrigerator.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=refrigerator&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung refrigerator.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144493298.
-Noraina
Samsung water filter
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible taste worse than tap. My refrigerator came with mineral water filter that worked great for 3 months got this fresh water from best buy the sales guy assured it would be very similar.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Jose,
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using a Samsung product. We apologize for the inconvenience of the water tasting bad from the refrigerator water dispenser. We will surely notate this matter to improve our product in the future.
I highly recommend visiting these links for basic troubleshooting steps:
Water from the dispenser is warm or tastes bad:
https://www.samsung.com/us/support/troubleshooting/TSG01001875/#water-from-the-dispenser-is-warm-or-tastes-bad
Guide to properly replace the water filter:
https://www.samsung.com/us/support/answer/ANS00060149/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/warranty/
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144238684
Thank you for choosing Samsung. Have a great day.
-Trisha-
its good, but refill light won't turn off
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung issue completely. I've tried holding down on the alarm, but still wont turn off even after I've installed the new filter. Will now need to call Samsung's customer service hotline.
No, I would not recommend this to a friendWater Filter
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Water tasted bad so had to replace filter with new one.
No, I would not recommend this to a friendFilter DID NOT FIT
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not fit, it was sold ?? to fit all Samsung Rfers, did not fit ours
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi WillyA,
We appreciate you sharing with us your water filter usage experience. Let us give you some information on correctly choosing a water filter for your refrigerator.
Depending on the fridge's model number, there will be an appropriate water filter model for them for a perfect fit.
Please see the link for the list of fridge models compatible with the water filter you just bought.
Specs/ Fits Models
https://www.samsung.com/us/home-appliances/home-appliances-accessories/refrigerators/haf-cin-refrigerator-water-filter-haf-cin-exp/#specs
You can contact our BestBuy Customer Service department at (888) 237-8289, available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry about replacing the filter since it does not fit the fridge you have.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145415590) to help our team pull up your information when you message us.
Have a great day.
^Charles
Misinformed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item did not fit my refrigerator eventhough its what's customer service said was the correct style
I would recommend this to a friendBrand response from Samsung
Posted .Hello Lewis,
Thank you for reaching out and sharing your feedback about the replacement water filter in your Samsung refrigerator. I understand you're having an issue with the replacement water filter as it doesn't fit in your refrigerator and you were informed that it's the right one. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01109722/ to guide you on the issue.
I am also sharing this link https://www.samsung.com/us/support/answer/ANS00060149/ on how to replace the water filter in your Samsung refrigerator.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=refrigerator&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung refrigerator.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144493321.
-Noraina
Unhappy ☹️
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never used the item returned it because refrigerator didn’t fit through my door and I never got my money back
No, I would not recommend this to a friendFridge water filter
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. Always available for our Samsung refrigerator.
I would recommend this to a friendBrand response from Samsung
Posted .Hello CharlesL,
We appreciate you taking the time to leave us a review on your Samsung water filter. You made an excellent choice for your home, and we are pleased to hear how happy you are!
If you have questions or further concerns, contact us directly on Facebook at (http://m.me/samsunHellogsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513).
Thank you for being a Samsung customer!
-Angelica